Jan 3, 2016, 1:51 pm
Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
Nov 4, 2022, 11:39 am
#241
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-RM
Nov 13, 2022, 11:11 pm
#242
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Looks like United is doing hot-potato customer service. When I replied and pointed out that PPs were not refunded, my request has been forwarded to "Refunds". Not sure why the agent who issues the certificate could not also process the refund. Looks like the process of handling downgrades is broken.
Nov 14, 2022, 5:45 am
#243
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After a week and a half, there is progress: I got a message from customer service that a certificate has been issued, and I can see it on my account. But PPs were not refunded.
Looks like United is doing hot-potato customer service. When I replied and pointed out that PPs were not refunded, my request has been forwarded to "Refunds". Not sure why the agent who issues the certificate could not also process the refund. Looks like the process of handling downgrades is broken.
Looks like United is doing hot-potato customer service. When I replied and pointed out that PPs were not refunded, my request has been forwarded to "Refunds". Not sure why the agent who issues the certificate could not also process the refund. Looks like the process of handling downgrades is broken.
Nov 14, 2022, 3:09 pm
#244
FlyerTalk Evangelist
Join Date: Oct 2003
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After a week and a half, there is progress: I got a message from customer service that a certificate has been issued, and I can see it on my account. But PPs were not refunded.
Looks like United is doing hot-potato customer service. When I replied and pointed out that PPs were not refunded, my request has been forwarded to "Refunds". Not sure why the agent who issues the certificate could not also process the refund. Looks like the process of handling downgrades is broken.
Looks like United is doing hot-potato customer service. When I replied and pointed out that PPs were not refunded, my request has been forwarded to "Refunds". Not sure why the agent who issues the certificate could not also process the refund. Looks like the process of handling downgrades is broken.
-RM
Nov 14, 2022, 10:56 pm
#245
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
You may be right, but I can wait a couple weeks to get my PP refund, I'll see if the request customer service made will result in a refund. If not, I'll follow your advice.
Nov 24, 2022, 7:01 am
#246
Join Date: Oct 2007
Location: USA
Programs: UA (1K, 2MM), AA, Avis, National
Posts: 867
Looks like UA has rules for downgrade compensation, but no procedure. It is up to the customer to drive the process. This thread is very helpful, thanks to everybody who gave me advice.
Dec 4, 2022, 9:20 am
#247
Join Date: Oct 2003
Location: CA
Programs: UA 2MM + 1k, Hilton Lifetime Diamond, Marriott Lifetime Titanium
Posts: 137
what's good compensation for a two-class downgrade when you're already on the plane?
Details:
She boarded the plane and discovered someone else in her seat. No explanation other than "irregular operations" and then stuck her in E-.
At the start of boarding, they cleared a few upgrades into Business and Premium Plus, which makes no sense to me why they couldn't have moved someone else back to their original seat.
What's a decent ask for compensation? At a minimum, I'd think they'd need to refund the mileage delta between a Business seat and standard Economy. Should we ask for anything else? Mrs. SFO_71 was so nonplussed she just took the crappy seat. I'm sympathetic to true irregular operations like a switch of aircraft and a loss of a whole block of seats. This just seems like really bad day-of-travel management.
Many thanks!
- Award travel tickets, premium transcon service with United Business, Premium Plus & Economy
- Purchase: Aug 2022
- Travel: Dec 2022
- Route: EWR to SFO
- Passenger: Mrs. SFO_71, also a 1K
- Checked in at airport: 90 minutes prior to boarding
She boarded the plane and discovered someone else in her seat. No explanation other than "irregular operations" and then stuck her in E-.
At the start of boarding, they cleared a few upgrades into Business and Premium Plus, which makes no sense to me why they couldn't have moved someone else back to their original seat.
What's a decent ask for compensation? At a minimum, I'd think they'd need to refund the mileage delta between a Business seat and standard Economy. Should we ask for anything else? Mrs. SFO_71 was so nonplussed she just took the crappy seat. I'm sympathetic to true irregular operations like a switch of aircraft and a loss of a whole block of seats. This just seems like really bad day-of-travel management.
Many thanks!
Dec 4, 2022, 9:27 am
#248
Join Date: Mar 2014
Posts: 378
Yesterday I had a family member fly OGG-ORD in first. The gate agent announced a first class oversell situation and started the offer for a voluntary downgrade to premium at $1,500. Not sure where it ended up, but just wanted to provide a reference point. I’d say you should be entitled to more than that.
Dec 4, 2022, 9:39 am
#249
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Ugh, this seems very wrong, especially if they upgraded other pax. UA owes you a downgrade compensation as well as a refund in miles. I would ask 1KVoice to get this processed.
Dec 4, 2022, 10:02 am
#250
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,854
plus I would be seeking a better explanation other than "oops" and volunteers not asked for.
Dec 4, 2022, 10:55 am
#251
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Virtually same thing happened to me on the same flight 6 months or so ago and I posted about it. I got the delta in mileage difference and I believe it was $500 as you posted. I will go back and check my records.
Dec 4, 2022, 1:11 pm
#252
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Downgraded from First/Business Class on United (Questions, Compensation, etc.)
Dec 4, 2022, 3:13 pm
#253
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In May 2022, appears you got your "upfront" seat after all and no need for comp.
Downgraded from First/Business Class on United (Questions, Compensation, etc.)
Downgraded from First/Business Class on United (Questions, Compensation, etc.)
literally after the doors closed they hustled me up front. Are mileage upgrade tickets basically the first to get "downgraded" in an over-sale situation?
Dec 4, 2022, 4:23 pm
#254
Join Date: Oct 2003
Location: CA
Programs: UA 2MM + 1k, Hilton Lifetime Diamond, Marriott Lifetime Titanium
Posts: 137
updates on 2-class downgrade
Just picked up a hoping mad Mrs. SFO_71. Gate agent flat out lied and said an aircraft change resulted in the problem. Fact it a second passenger had been assigned her seat, and they didn't want to fix it. She had to wait 20 minutes in the galley before the captain got off the plane and grabbed a gate agent. The gate agent promised they'd send an email to us for compensation: nothing. (super_bad)^N customer service from this gate agent and United. And a screen shot showing that they overbooked Business by 1. I wonder if UA Insider can weigh on this?
flight details
flight details
Dec 4, 2022, 4:50 pm
#255
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
Just picked up a hoping mad Mrs. SFO_71. Gate agent flat out lied and said an aircraft change resulted in the problem. Fact it a second passenger had been assigned her seat, and they didn't want to fix it. She had to wait 20 minutes in the galley before the captain got off the plane and grabbed a gate agent. The gate agent promised they'd send an email to us for compensation: nothing. (super_bad)^N customer service from this gate agent and United. And a screen shot showing that they overbooked Business by 1. I wonder if UA Insider can weigh on this?
flight details
flight details