Jan 3, 2016, 1:51 pm
Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
Jun 26, 2022, 8:33 pm
#151
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Was this a cabin downgrade? the subject of this thread, have never heard of in-cabin crew doing that comp.
Individual onboard service failures should be handle by the crew.
Plane wide service comps are not handled by crew but they need to report the issue.
Where did the system breakdown?
Individual onboard service failures should be handle by the crew.
Plane wide service comps are not handled by crew but they need to report the issue.
Where did the system breakdown?
Last edited by WineCountryUA; Jun 26, 2022 at 9:55 pm
Jun 26, 2022, 9:28 pm
#152
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I would hope all involuntary downgrades/seat shiftings are managed by the GA(s). OP has BPs for new and original seats showing GAs involvement. In best possible world, GA would (upon closing flight) immediately process compensation going by well-thought out (and consistent) policies and methods of calculation. Oh darn - this is UA 
Last edited by IAH-OIL-TRASH; Jun 26, 2022 at 9:53 pm
Jun 27, 2022, 8:24 am
#153
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I would hope all involuntary downgrades/seat shiftings are managed by the GA(s). OP has BPs for new and original seats showing GAs involvement. In best possible world, GA would (upon closing flight) immediately process compensation going by well-thought out (and consistent) policies and methods of calculation. Oh darn - this is UA
from UA about our downgrades. They did manage to post my flight as if I had been upgraded and they've not returned any PlusPoints. My wife's account shows it posted with no upgrade and no point deduction. That's very strange.
Jun 27, 2022, 8:42 am
#154
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From the way this was handled at the gate, I think it's a safe assumption you will have to reach out to UA for compensation. There are two separate paths, (1) EU261, and (2) UA downgrade comp.
Jun 27, 2022, 11:22 am
#155
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ck).
Jun 27, 2022, 12:29 pm
#156
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I would hit them where the penalty gives you the best financial return - which might be the EU route.
Jul 1, 2022, 6:34 pm
#157
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A client was downgraded on UA106 IAD-MUC tonight from J to PP.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
Jul 1, 2022, 10:12 pm
#159
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A client was downgraded on UA106 IAD-MUC tonight from J to PP.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
write in. BTW, the reasoning for our flight on June 26th was the same ... but it seems it was a different aircraft.
Jul 2, 2022, 12:47 am
#160
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A client was downgraded on UA106 IAD-MUC tonight from J to PP.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
if you have a United account manager, I would get them involved.
Jul 2, 2022, 12:52 am
#161
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I thought the redcoats were replaced by yellow scarves and ties
Jul 2, 2022, 6:31 am
#162
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A client was downgraded on UA106 IAD-MUC tonight from J to PP.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
He showed up at the gate and it was claimed his seat was needed for crew rest since the crew rest area was "broken."
He has Plat status and was on a JN fare.
He resisted and gate agent told him that he had to take the downgrade or he was not flying. He had me on the phone and I told him to negotiate a $10,000 voucher for the trouble. UA agreed to $2,500, which has already been delivered. Still not worthwhile for him...money is not a problem.
He's also due the difference in miles, but sadly the difference between J and PP is usually only about 36K (122K v 158K) - I'll have to reach out to UA.
Not sure why he was chosen, but he had to be in Munich tomorrow morning he just gave in and accepted the downgrade.
Jul 2, 2022, 6:47 am
#163
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Perhaps because it was an award ticket and everyone else was on a paid ticket? I would push for a refund down to the 45k saver PP rate. $2.5k seem fair.
Jul 2, 2022, 9:14 am
#164
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I will push for a saver rate.