The following passengers have an important message - GG ACI UDM
Dec 30, 2015, 10:10 am
#1
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The following passengers have an important message - GG ACI UDM
Well, this is a new one for me.
Checking in for my flight on United.com website. After going through much of the process, a page pops up with:
Attention:
The following travelers have an important message:
goodeats21
It then gives direction to either phone United or see a representative at the airport. Refer to this reservation and "you have an undelivered TM Message".
Agent Reference GG ACI UDM
At first, the agent says everything OK with flights but will check with "support" to see what the message is. Long wait, then "seems your Thai airway flight is not confirmed"
History:
I had to have an agent revise my itinerary last night due to a UAX flight cancellation. With no other flight option available, I had them drop the flight and I just drove to Chicago - at considerable personal expense for car and hotel. Even though I asked specifically two times to ensure everything was synced, guess what.
Anyway, the stupid, recurring issue with dropping partner flights doesn't need to be re-hashed yet again (it just needs to be fixed). But it was the first time I saw the cryptic "important message" page so thought I would pass it along.
I have now been on the phone for over an hour due to this nonsense. No wonder all those folks with weather related disruptions are having to wait so long.
Checking in for my flight on United.com website. After going through much of the process, a page pops up with:
Attention:
The following travelers have an important message:
goodeats21
It then gives direction to either phone United or see a representative at the airport. Refer to this reservation and "you have an undelivered TM Message".
Agent Reference GG ACI UDM
At first, the agent says everything OK with flights but will check with "support" to see what the message is. Long wait, then "seems your Thai airway flight is not confirmed"
History:
I had to have an agent revise my itinerary last night due to a UAX flight cancellation. With no other flight option available, I had them drop the flight and I just drove to Chicago - at considerable personal expense for car and hotel. Even though I asked specifically two times to ensure everything was synced, guess what.
Anyway, the stupid, recurring issue with dropping partner flights doesn't need to be re-hashed yet again (it just needs to be fixed). But it was the first time I saw the cryptic "important message" page so thought I would pass it along.
I have now been on the phone for over an hour due to this nonsense. No wonder all those folks with weather related disruptions are having to wait so long.
Dec 30, 2015, 10:13 am
#2
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That is very interesting. I've had a number of dropped flights over the years, and never once seen such a message. Maybe it's a function of the new website passing some stuff through?
Last edited by goalie; Dec 30, 2015 at 10:40 am Reason: edited and removed trolling comments
Dec 30, 2015, 10:35 am
#3
Join Date: Jan 2013
Location: LA
Posts: 1,281
Basically this go get code I believe just means the agent needs to review details and follow-up as requested. I don't think the code is reference for a drop flight
Last edited by goalie; Dec 30, 2015 at 10:41 am Reason: edited quoted post to match edited original post
Dec 30, 2015, 11:03 am
#4
Join Date: Aug 2011
Posts: 166
I got this message this year on a CLE-IAD flight. First and only time I've seen it in 15 years. The agents at CLE were confused too because they said it almost never happens and only a very senior employee knew what it meant.
They were able to ascertain that in my case, SHARES was trying to notify me that my seat assignment changed after I checked in. Apparently a GS showed up and insisted that they needed my seat. So I was swapped out. That was what caused the GG ADI UCM.
They were able to ascertain that in my case, SHARES was trying to notify me that my seat assignment changed after I checked in. Apparently a GS showed up and insisted that they needed my seat. So I was swapped out. That was what caused the GG ADI UCM.
Dec 30, 2015, 11:13 am
#5
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Well, finally off the phone.
They were able to restore my itinerary...I checked, there was still an award seat available anyway...so not like it was very difficult. Ended up with a new Ticket number, but same Thai Airways Record Locator Number.
But then the plot thickens. The agent
(who was not real impressive. Ever notice how when you really need to HUCA the phone wait time is massive?)
then tells me that the important message was sent from the Frankfurt Airport.
Not the United staff at Frankfurt...the actual Airport staff. But she doesn't know why they sent the message.
I really don't know what to think anymore. I have checked on Thai Airways site and my segment is confirmed with the original seat assignment, so I am not going to sweat it. Probably go to ORD earlier then normal just to be sure...I can work pretty easily from the GFL, right?
Happy New Years Everyone. Sawatdi Pi Mai.
They were able to restore my itinerary...I checked, there was still an award seat available anyway...so not like it was very difficult. Ended up with a new Ticket number, but same Thai Airways Record Locator Number.
But then the plot thickens. The agent
(who was not real impressive. Ever notice how when you really need to HUCA the phone wait time is massive?)
then tells me that the important message was sent from the Frankfurt Airport.
Not the United staff at Frankfurt...the actual Airport staff. But she doesn't know why they sent the message. I really don't know what to think anymore. I have checked on Thai Airways site and my segment is confirmed with the original seat assignment, so I am not going to sweat it. Probably go to ORD earlier then normal just to be sure...I can work pretty easily from the GFL, right?
Happy New Years Everyone. Sawatdi Pi Mai.