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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
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Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Apr 7, 19, 4:31 pm
  #481  
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Originally Posted by Colin View Post
why does United not market J as Polaris Business in the same way AA as Flagship Business & DL as Delta One do?
it is purely to keep customers out of the Polaris Lounges?
Probably. A round-trip can be had for not much north of $1200 at times. A real Polaris destination is (at cheapest) easily double that. Last thing LAX and SFO Polaris lounges need is the potential crowd generated by high-frequency transcontinental route customers.
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Old Apr 13, 19, 2:38 pm
  #482  
 
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I've a first class ticket on a SFO-IAH-EWR flight in booking class P. Anyone know if I might be able to do a same day change to a direct SFO-EWR flight, given there is no First class in transcontinental PS, just Business class?
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Old Apr 13, 19, 2:39 pm
  #483  
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Originally Posted by j8s8er View Post
I've a first class ticket on a SFO-IAH-EWR flight in booking class P. Anyone know if I might be able to do a same day change to a direct SFO-EWR flight, given there is no First class in transcontinental PS, just Business class?
The App will typically offer it if available, yes.
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Old Apr 20, 19, 3:22 pm
  #484  
 
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Does United transcon passengers have access to Polaris Lounge?

Last time I was at United Club at EWR, my experience can be described as dismal at best. I am not anxious to repeat the experience. I am flying transcon out of EWR again next month. I am looking for alternatives. Does United transcon passengers have access to the new Polaris Lounge?
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Old Apr 20, 19, 3:22 pm
  #485  
 
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Originally Posted by ianlin View Post
Last time I was at United Club at EWR, my experience can be described as dismal at best. I am not anxious to repeat the experience. I am flying transcon out of EWR again next month. I am looking for alternatives. Does United transcon passengers have access to the new Polaris Lounge?
In a word, no.
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Old Apr 20, 19, 3:39 pm
  #486  
 
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Originally Posted by ianlin View Post
Last time I was at United Club at EWR, my experience can be described as dismal at best. I am not anxious to repeat the experience. I am flying transcon out of EWR again next month. I am looking for alternatives. Does United transcon passengers have access to the new Polaris Lounge?
No, unless you arrive from or have an onward connecting long-haul international flight.
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Old Apr 20, 19, 3:53 pm
  #487  
 
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Originally Posted by ianlin View Post
Last time I was at United Club at EWR, my experience can be described as dismal at best. I am not anxious to repeat the experience. I am flying transcon out of EWR again next month. I am looking for alternatives. Does United transcon passengers have access to the new Polaris Lounge?
Absolutely not. Polaris Lounge access requires flying either UA in Polaris across an ocean (i.e. EWR > LHR) or departing from a *A airline in J/F going across the ocean (i.e. SFO>NRT on NH). However, if you are a UA Gold or above member you have access to several non-UA lounges at EWR, namely the LH and SK lounge at Terminal B. The former has an excellent selection of food but tends to be crowded. The latter has meh food (albeit slightly better than UC EWR IMHO) but has tons more space due to it not being crowded. You can access Terminal B either by taking the United shuttle bus to Terminal B or by walking to Terminal B landside and clearing security there. If you do the latter, skip the line and keep walking towards security on the right hand side. You'll eventually see a sign that say Business/First. Use that line (since you're a *Gold) and you'll be in the terminal within 30 minutes or so. Keep in mind, you'll need to add time to get back to Terminal C since there is no bus airside to bring you back there. In that case use the Premier Access and/or TSA pre line (supposing you have the latter), whichever is shorter. From my experience it takes no more than 10 minutes to clear security using either lane.

Safe Travels,

James

Last edited by WineCountryUA; Apr 20, 19 at 4:14 pm Reason: OT; extranous
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Old Apr 20, 19, 4:00 pm
  #488  
 
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Nope. Probably good that way (to prevent overcrowding).
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Old Apr 20, 19, 4:04 pm
  #489  
 
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Originally Posted by dmurphynj View Post
In a word, no.
Originally Posted by bdw1120 View Post
No, unless you arrive from or have an onward connecting long-haul international flight.
Originally Posted by seanp7 View Post
Nope. Probably good that way (to prevent overcrowding).
Could someone pray tell explain for us the access rules to United domestic clubs when travelling on a p.s. service route, namely:
  • Does p.s. J get you access to a United Club?
  • Does UA Gold or above get you access whilst travelling in any class of p.s.?
It's important to note that not every transcontinental route is deemed p.s. service. IIRC flights between Newark and Los Angeles/San Francisco are the only ones. Also important to note is that meal service is offered for those seated in E+ on such routes in addition to those seated in J / F.

-James
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Old Apr 20, 19, 4:11 pm
  #490  
 
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Originally Posted by j2simpso View Post
Could someone pray tell explain for us the access rules to United domestic clubs when travelling on a p.s. service route, namely:
  • Does p.s. J get you access to a United Club?
  • Does UA Gold or above get you access whilst travelling in any class of p.s.?

1) Yes, J will.
2) No, when in Y/Y+. You need to be a UC member, or *A Gold from a non-UA entity.
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Old Apr 20, 19, 4:14 pm
  #491  
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Originally Posted by j2simpso View Post
Could someone pray tell explain for us the access rules to United domestic clubs when travelling on a p.s. service route, namely:
  • Does p.s. J get you access to a United Club?
  • Does UA Gold or above get you access whilst travelling in any class of p.s.?
It's important to note that not every transcontinental route is deemed p.s. service. IIRC flights between Newark and Los Angeles/San Francisco are the only ones. Also important to note is that meal service is offered for those seated in E+ on such routes in addition to those seated in J / F.

-James
In p.s. J you have access to UA clubs at origin and destination of your p.s. flight. These are EWR-LAX/SFO but also BOS-SFO. J can be bought or upgraded, does not matter.

UA*G does not get access when traveling in Y. non-UA SAG of course has access.
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Old Apr 20, 19, 4:21 pm
  #492  
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Originally Posted by ianlin View Post
Last time I was at United Club at EWR, my experience can be described as dismal at best. I am not anxious to repeat the experience. I am flying transcon out of EWR again next month. I am looking for alternatives. Does United transcon passengers have access to the new Polaris Lounge?
No.

David
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Old Apr 20, 19, 11:03 pm
  #493  
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Originally Posted by ianlin View Post
...Does United transcon passengers have access to the new Polaris Lounge?
Transcon prices are a fraction of long-haul international Polaris prices. The amenities are designed to cater to (and attract) higher-revenue passengers flying long-haul (who in turn are paying for the amenities provided through higher ticket prices).

Example - ORD-LHR 8hrs $4800. ORD-HNL lie-flat 9hrs $2200. Domestic flight is longer and far cheaper. Pretty obvious why UA isn’t going to provide the same lounge and in-flight amenities as the international flyer. Premium transcon prices not much different than the domestic example provided (and is often much cheaper).

Frankly, premium transcon flyers are lucky to get UC access and slightly better food with their lie-flats, but that’s more due to competitive route pressure than fares paid.

Last edited by IAH-OIL-TRASH; Apr 21, 19 at 12:25 am
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Old Apr 21, 19, 1:37 am
  #494  
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Originally Posted by IAH-OIL-TRASH View Post
Premium transcon prices not much different than the domestic example provided (and is often much cheaper).
Premium t-con is actually quite pricey these days if you can't get a P fare - typically well over $2k. And if you're buying within a week of departure, it's going to be over $3k. There are plenty of intercontinental routes that are less than that on dollars per hour of flight basis.

The answer to "why doesn't premium t-con get Polaris lounge is access" is "because UA has not granted it." No need for explanations beyond that.
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Old Apr 21, 19, 7:59 am
  #495  
 
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Originally Posted by cfischer View Post
Several flights today SFO-BOS-SFO with 753. UA better fixes this quickly. I am seeing a lot of 752s elsewhere in the domestic network ... they must be paying a fortune in comps for the folks who got downgraded 28 --> 24 plus the 24 for not having lie-flat.
Thanks for making me paranoid about my upcoming BOS-SFO flight. If UA does downgrade J->Y due to operation issues, what is the procedure? Is it by status, currently selected seat, or something else?
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