UA offer of charter ORD-HNL for feedback on how to "transform their business class"
Oct 13, 2015, 3:26 pm
#16
Join Date: Dec 2007
Programs: IHG RA, SPG Plat, United 1K, Avis Chairman
Posts: 68
I received this offer as well yesterday and wondered who their real target audience would be for this ORD-HNL flight. I would assume they would want some of us who have flown other carriers(foreign and domestic) in the biz product.
I completed the survey and will wait to hear back from them.
I completed the survey and will wait to hear back from them.
Oct 14, 2015, 3:50 pm
#17
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How long? The company did a similar set of tests for new biz seats a year ago. http://www.flyertalk.com/forum/unite...-research.html
Oct 14, 2015, 5:47 pm
#18
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Join Date: Apr 2001
Location: PSM
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United is far from perfect but to suggest that the sales team is just sitting in closed offices all day and not reaching out to customers seems quite a stretch to me.
Oct 15, 2015, 2:55 pm
#19
Join Date: Dec 2005
Location: Kirkland, WA
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Posts: 3,657
Charter a whole 747? Who is flying in economy and why? I hope they make some money on cargo...? Will it have new seats or is this just a soft product eval? They surely have enough feedback on the current hard/soft product.
Oct 15, 2015, 4:20 pm
#20
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Maybe they will fly a 747 instead of a domestic 777 one day for a regular rotation and not a "charter".
Oct 30, 2015, 5:11 pm
#23
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- it could also be that they want to create some empathy by showing top fliers/influencers how difficult it is to offer good service - i.e. - create edible meals presented with some panache inflight -- it reminds me of when BA had Hester Blumenthal create some special meals and then serve them on TV -- the basic message was "we are doing as well as we can with Hester as the shill.
Oct 30, 2015, 6:02 pm
#24
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
There's a Q and A from Oct 14 on the UnitedAirtime website with chef Gerry that says this:
"We’re hosting a mobile test kitchen — a Chicago-to-Hawaii flight that will have a select group of passengers to test new food concepts. We’ll be studying their eating habits and appetites. We’re then going to apply this information to the types of foods and service we provide in the future."
Sounds like it's all about the meal service.
"We’re hosting a mobile test kitchen — a Chicago-to-Hawaii flight that will have a select group of passengers to test new food concepts. We’ll be studying their eating habits and appetites. We’re then going to apply this information to the types of foods and service we provide in the future."
Sounds like it's all about the meal service.
Oct 30, 2015, 6:11 pm
#25
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Join Date: Dec 2005
Posts: 9,916
There's a Q and A from Oct 14 on the UnitedAirtime website with chef Gerry that says this:
"We’re hosting a mobile test kitchen — a Chicago-to-Hawaii flight that will have a select group of passengers to test new food concepts. We’ll be studying their eating habits and appetites. We’re then going to apply this information to the types of foods and service we provide in the future."
Sounds like it's all about the meal service.
"We’re hosting a mobile test kitchen — a Chicago-to-Hawaii flight that will have a select group of passengers to test new food concepts. We’ll be studying their eating habits and appetites. We’re then going to apply this information to the types of foods and service we provide in the future."
Sounds like it's all about the meal service.
As SFO777 the UA execs will have done some 'prep' by flying JL, NH, CX, SQ, LH, LX, KE, QF, AF, EK, QR, EY, etc -- so they can see what others are doing first.
Oct 31, 2015, 12:48 pm
#26
Join Date: Apr 2004
Location: EWR, PHL
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Posts: 4,637
I- it could also be that they want to create some empathy by showing top fliers/influencers how difficult it is to offer good service - i.e. - create edible meals presented with some panache inflight -- it reminds me of when BA had Hester Blumenthal create some special meals and then serve them on TV -- the basic message was "we are doing as well as we can with Hester as the shill.
I agree that it isn't simple, but it cannot be that difficult for most of the major non-USA airlines are able to do it regularly.
Nov 2, 2015, 1:19 am
#27
Join Date: Jun 2013
Posts: 243
really hope they come up with something better than the school bus currently flying that route. And hope the new and improved service is also extended to the iad-hnl route which used to be on the 767 but in the last year or so they got rid of the lie flats.
Nov 2, 2015, 5:40 am
#28
Join Date: Jan 2015
Posts: 13
False. The IAD-HNL non-stop has been 767-400 with lie-flats for years . Seasonally (now til summer with the exception of Christmas weeks) it only operates 1 day per week. Summer season it operates daily.
Nov 16, 2015, 5:45 am
#29
Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
Project Cobalt signs at ORD - Are they regarding the new product?
In ORD terminal C at the top of the escalators are people holding signs for Project Cobalt. To the left of the customer service area are large signs for it as well. Anyone in a position to say what it is? Wonder if it is one of the invitation only flights to evaluate the new product.