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Is there a UA procedure for holding flights for late conx pax? [plus experiences]

Is there a UA procedure for holding flights for late conx pax? [plus experiences]

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Old Aug 13, 15, 4:11 pm
  #1  
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Is there a UA procedure for holding flights for late conx pax? [plus experiences]

Reason I ask is that UA has changed the afternoon IAH-IAD flight to a later time. I about to embark on my 10th IAH-IAD-DXB trip this year and I now have a 50 minute connection instead of the usual 90+ minutes. If I were departing today, the IAH-IAD flight is delayed at least an hour.

Being that there is only 1 IAD-DXB flight per day, are there guidelines in place to hold the flight for late connecting pax? Does being GS have any impact on that?
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Old Aug 13, 15, 4:18 pm
  #2  
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Originally Posted by avi8tir View Post
Is there a UA procedure for holding flights for late connecting pax? ...
generally no -- but at times will -- depends on many internal factors.

Originally Posted by avi8tir View Post
... Does being GS have any impact on that?
Might help but no guarantee.

There are issues on holding departure.
Is the gate is needed?
What impact it might have on other passenger's connections?
Crew timeouts?
Take-off slots?
and others ....

related threads
http://www.flyertalk.com/forum/unite...nsit-gate.html

http://www.flyertalk.com/forum/unite...n-get-off.html
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Old Aug 13, 15, 4:27 pm
  #3  
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Yes there is a policy and procedure for holding flights for connecting (or even originating) passengers. We don't know what it is. It has been speculated to consider a number of factors.
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Old Aug 13, 15, 4:33 pm
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I'm sure there is a policy, but at times it doesn't seem to make sense to us as passengers (especially when high $$ tickets pushed onto other airlines). Status doesn't not seem to play a role in that based on my experience, although I will readily admit that my last incident was a few years ago.
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Old Aug 13, 15, 4:54 pm
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Originally Posted by avi8tir View Post
... I now have a 50 minute connection instead of the usual 90+ minutes. If I were departing today, the IAH-IAD flight is delayed at least an hour. ...
Ouch. Take the earlier flight and hang out at the Club at IAD.
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Old Aug 13, 15, 5:02 pm
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The policy is that it's committed to the discretion of Ops, unless someone in senior management intervenes, e.g. a US Senator or Cabinet Secy is delayed.

You should presume that the flight will not be held and that if you arrive at the gate 1 second past T-30, that your seat will have been given to somebody else.

Flights might be held where the flight isn't overbooked and at risk of oversale, the WX is better than expected, the crew doesn't have timing problems and a host of other factors.

While 50 minutes is doable at IAD, there is no way I would attempt a 20-minute connection (remember, T-30), unless I absolutely had to.

The real question is what is Plan B? If you noshow for the xIAD, what are your options? Not many.
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Old Aug 13, 15, 5:07 pm
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Originally Posted by Often1 View Post

While 50 minutes is doable at IAD, there is no way I would attempt a 20-minute connection (remember, T-30), unless I absolutely had to.

The real question is what is Plan B? If you noshow for the xIAD, what are your options? Not many.
They have held seats for me numerous times till T-15. If they know you might make it and they are not oversold then they will usually wait till thye really need to close up.
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Old Aug 13, 15, 5:07 pm
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Originally Posted by avi8tir View Post
Does being GS have any impact on that?
Recently arrived at IAD on a delayed flight, seated next to a GS and his family, who were heading on to Europe. I asked him if he thought they'd hold the flight for him, and he said no but that they'd have one of those in-airport golf carts waiting for him in the terminal. So you might call the GS desk in that situation and see if they can have a "ride" waiting for you given some of the distances at IAD (e.g. if you need to go from the west end of D to the east end of C.
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Old Aug 13, 15, 5:08 pm
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Originally Posted by Bonehead View Post
Ouch. Take the earlier flight and hang out at the Club at IAD.
Or refund the ticket and fly Emirates nonstop.
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Old Aug 13, 15, 5:28 pm
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Originally Posted by channa View Post
Or refund the ticket and fly Emirates nonstop.
+1 , Best option for OP!

----------------------------------

Had an case where NH was late into NRT connecting on UA.
UA6 takes off at 4:35 PM daily. Checking flightaware the avg was like 4:46pm.

Had 30 minutes on arrival , instead NH reticketed on another flight, UA took off 15 minutes early instead (4:20) which was really surprising.

I've never had an case where UA took off "early"
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Old Aug 13, 15, 5:28 pm
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I agree, given UA's dreadful operational performance you are asking for trouble. As suggested, take an earlier flight to IAD or better still, as Channa says, take Emirates nonstop.
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Old Aug 13, 15, 6:05 pm
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Originally Posted by avi8tir View Post
Reason I ask is that UA has changed the afternoon IAH-IAD flight to a later time. I about to embark on my 10th IAH-IAD-DXB trip this year and I now have a 50 minute connection instead of the usual 90+ minutes. If I were departing today, the IAH-IAD flight is delayed at least an hour.

Being that there is only 1 IAD-DXB flight per day, are there guidelines in place to hold the flight for late connecting pax? Does being GS have any impact on that?
Are you flying F or J? I can't speak to guidelines/policy, but I'd venture a guess that there is a decent amount of IAH-IAD-DXB business related to the oil industry and I wouldn't be surprised to see them hold the flight for at least 15-20 minutes for connecting passengers since there should be ample time to make that up.
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Old Aug 13, 15, 6:16 pm
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Has United ever actually held a flight past departure time specifically for a passenger? Not that the plane wasn't ready for departure, but ONLY because of a late connecting passenger?
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Old Aug 13, 15, 6:19 pm
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Originally Posted by avi8tir View Post
Reason I ask is that UA has changed the afternoon IAH-IAD flight to a later time. I about to embark on my 10th IAH-IAD-DXB trip this year and I now have a 50 minute connection instead of the usual 90+ minutes. If I were departing today, the IAH-IAD flight is delayed at least an hour.

Being that there is only 1 IAD-DXB flight per day, are there guidelines in place to hold the flight for late connecting pax? Does being GS have any impact on that?
Not directly answering your question but when my LAX-IAD was delayed last year, they put us on the non-stop LAX-DXB on Emerate 's A380 and we had to rush over to the international terminal (is it still called the Tom Bradly terminal these days?)!
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Old Aug 13, 15, 6:21 pm
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Originally Posted by NewportGuy View Post
Has United ever actually held a flight past departure time specifically for a passenger? Not that the plane wasn't ready for departure, but ONLY because of a late connecting passenger?
yes.

To OP....try to book earlier IAH-IAD flight. Or, call GS and ask for MB transfer between gates.
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