kb1992

Just tried to cancel a PNR without logged in. No problem.

MatthewLAX

Well that blows.

zrs70

This is why we are vigilant on FT, advising people NOT to post photos of the boarding passes with name/PNR in trip reports.

There's a site called "untied.com" (not sure if it still exists). People would log complaints on that site, complete with phone numbers, ticket Numbers, PNRs, etc. it was such an open door for people to make malicious things happen.

kb1992

Above "United Confirmation Number XXXXXX", there is a line "Reservation Tools". "Cancel" is still an option.

Without logged in.

This is for revenue ticket (which is the case of OP). However, if it's award ticket, you must log in to cancel. ^^

cblaisd

In the long ago early days of FlyerTalk, there was at least one instance of one member canceling another's United flight out of spite.

zrs70

There was a thread 2-3 years ago from a guy whose ex-wife made changes to his children's ticket:

http://www.flyertalk.com/forum/unite...eone-else.html

astroflyer

This turns up from time to time. I really don't understand why United makes it so easy to make changes. Requiring a log-in or the pin would be the simplest way to take care of it. At a minimum, some verification step like address, phone number, last 4 digits of CC would be useful before cancellation.

TerryK

All airlines have similar setup, not just UA. There is no perfect setup. Please keep in mind that many bookings don't have a lot of information as suggested.

You don't need an address or phone number to book; there may not be a credit card associated with a booking as it can be paid by check, cash or wire. Some redemption or corporate bookings are associated with a corporate card which you may not have access to. Login only works if booking was made on website; otherwise, there is no PIN associated with booking. Some airlines require you to enter your first flight number, in addition to PNR and name, but that's pretty easy to figure out too.

3Cforme

Sorry if this seems obvious, but did you fly all the segments as ticketed between origin and destination on Feb. 10?

PaulInTheSky

1. DOT won't care because the itinerary doesn't touch any US soul at all.

2. Web security is so awful. At least in BA, you need to get the CC number from the customer in order to cancel an itinerary. EPIC fail in SHARES.

3. OP: Try to see if your company is aware of this. They might know a thing or two.

4. OP: Did you, in any way, have any IRROPS from the outbound that caused the UA(016, sounds like they control the tix) to re-book you in other carriers in the outbound? If UA rebooked you in other route, ANA might see that as no-show and cancel the return. Happens to me pretty often, especially in AA/JL tix, any changes from AA(even though it's AA ticket stock), JL may see that as no-show as their system just doesn't talk to each other very well.

Tchiowa

I wish the OP would respond with answers about the first half of his itinerary. Because there is another perfectly plausible explanation. If he did something along the lines of Hidden City or didn't show for one leg of the total itinerary or similar thing, it would get cancelled virtually automatically.

UA1K_no_more

And on boarding passes that people throw away.
I'm pretty sure that if someone went through a random trash can at EWR or SFO, they could find at least one BP with a PNR/last name for a trip with segments remaining.
People not protecting their personal info + UA IT = potential disaster.

pmarrsouth

So people who dont have an MP account are out of luck trying to cancel online?

Often1

OP - Start with your company. If they booked it, maybe they cancelled it for some reason, perhaps in error. But, either way, let them fix it.

Cargojon

Dumb question - but what would be the gain to a troublemaker in canceling a return itinerary? There is no financial gain or anything right?

Seems only motivation, like the ex-wife, is spite.