Feb 8, 2015, 1:34 pm
Last edit by: WineCountryUA
Previous thread on this topic: http://www.flyertalk.com/forum/united-airlines-mileageplus/1048772-does-ua-still-provide-hotels-1ks-weather-delay-cancelation-misconnect.html
Summary
"GG AMENITIES"
GG Code (United Internal Policies) Master List
It appears UA still has a policy to provide overnight lodging for
-- 1Ks/GS for all causes including WX/ATC
-- *G on international premium cabin itin for all causes including WX/ATC
-- all passengers for a UA caused overnight delay
Lodging offers are not always proactively provided and some reports of pushback. But many have been successful in filing claims for hotel bills and receiving an ETC post-event if qualified per above guidelines. Note UA will likely place a reasonable limit on "reimbursement."
Note -- in cases of major weather room availability may be an issue.
Star alliance reference guide for IRROPS:
http://rg.star-allianceemployees.com/irregular-operations-handling.html
https://portal.staralliance.com/cms/publications/reference-guide
(pdf: page 152)
https://portal.staralliance.com/cms/publications/reference-guide/starallianceguide_1201b.pdf/@@download/file/StarAllianceGuide_1201b.pdf
Summary
"GG AMENITIES"
GG Code (United Internal Policies) Master List
It appears UA still has a policy to provide overnight lodging for
-- 1Ks/GS for all causes including WX/ATC
-- *G on international premium cabin itin for all causes including WX/ATC
-- all passengers for a UA caused overnight delay
1.Lodging - UA will provide at its option either one night’s lodging, or, if no lodging is provided and upon the passenger’s request only, reimbursement for one night’s lodging in the form of an electronic travel certificate that may be applied to future travel on UA up to a maximum amount determined by UA when a UA flight on which a Passenger is being transported incurs Irregular Operations and the Passenger incurs a delay that is expected to exceed four hours between the hours of 10:00 p.m. to 6:00 a.m. local time. Where lodging has been offered but not accepted by a Passenger for whatever reason, UA is not liable to reimburse the Passenger for expenses relating to alternative lodging secured independently by the Passenger.
EXCEPTION: Lodging will not be furnished:
a.To a Passenger whose trip is interrupted at a city which is his/her permanent domicile, origin point, or stopover point, or
b.When the destination city airport that is designated on the Passenger’s Ticket and the city airport that the Passenger is diverted to are both within the following city groups: .... See CcC for list
c.When such interruption is due to circumstances outside UA’s control.
EXCEPTION: Lodging will not be furnished:
a.To a Passenger whose trip is interrupted at a city which is his/her permanent domicile, origin point, or stopover point, or
b.When the destination city airport that is designated on the Passenger’s Ticket and the city airport that the Passenger is diverted to are both within the following city groups: .... See CcC for list
c.When such interruption is due to circumstances outside UA’s control.
Note -- in cases of major weather room availability may be an issue.
Star alliance reference guide for IRROPS:
http://rg.star-allianceemployees.com/irregular-operations-handling.html
https://portal.staralliance.com/cms/publications/reference-guide
(pdf: page 152)
https://portal.staralliance.com/cms/publications/reference-guide/starallianceguide_1201b.pdf/@@download/file/StarAllianceGuide_1201b.pdf
Amenities - Controllable*
Provide the minimum amenities as defined below and as required by law for all customers.
Amenities - Uncontrollable*
In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to premium customers (First, Business and Star Alliance Gold status customers and customers requiring special assistance) travelling on an "intercontinental" journey including "intercontinental connection" to/from domestic services. An "intercontinental connection" is defined as one which does not exceed 24 hours. Intercontinental services are defined as those operating between Europe, Asia, North America (including Central America), South america, Australia & New Zealand and Africa.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
Minimum Amenities
Access to phone and/or Wi-Fi and/or other means of communication and/or provide information about communication access;
Meals and/or refreshments when delay exceeds two hours;
Hotel accommodation for more than 8h delays if it occurs in overnight period;
Ground transportation between airport/hotel/airport must be provided upon customer request;
For those customers who decline airport accommodations, carrier should provide ground transportation options to allow customers to travel to/from their residence if within 80 km from the airport, or provide ground transportation compensation fee.
Provide the minimum amenities as defined below and as required by law for all customers.
Amenities - Uncontrollable*
In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to premium customers (First, Business and Star Alliance Gold status customers and customers requiring special assistance) travelling on an "intercontinental" journey including "intercontinental connection" to/from domestic services. An "intercontinental connection" is defined as one which does not exceed 24 hours. Intercontinental services are defined as those operating between Europe, Asia, North America (including Central America), South america, Australia & New Zealand and Africa.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
Minimum Amenities
Access to phone and/or Wi-Fi and/or other means of communication and/or provide information about communication access;
Meals and/or refreshments when delay exceeds two hours;
Hotel accommodation for more than 8h delays if it occurs in overnight period;
Ground transportation between airport/hotel/airport must be provided upon customer request;
For those customers who decline airport accommodations, carrier should provide ground transportation options to allow customers to travel to/from their residence if within 80 km from the airport, or provide ground transportation compensation fee.
Hotels? for 1K irrops (WX, MX, ...)? [Consolidated Q&A 2015-forward]
Jun 9, 2021, 3:22 pm
#226
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
My flight was delayed overnight due to late EWR inbound aircraft because of weather in Charlotte. Customer service initially basically said they don't do anything until I told her I am 1K. Then she proceeded to issue me a voucher for Hilton EWR and 3 meal vouchers at $20 each for me and 3 vouchers at $10 each for my wife. I would have filed a claim for hotel and meal expenses with Chase since the tickets were purchased with Chase Sapphire Preferred Visa, although this saved me the hassle.
Aug 29, 2021, 1:01 pm
#227
Suspended
Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
My flight was delayed overnight due to late EWR inbound aircraft because of weather in Charlotte. Customer service initially basically said they don't do anything until I told her I am 1K. Then she proceeded to issue me a voucher for Hilton EWR and 3 meal vouchers at $20 each for me and 3 vouchers at $10 each for my wife. I would have filed a claim for hotel and meal expenses with Chase since the tickets were purchased with Chase Sapphire Preferred Visa, although this saved me the hassle.
Oct 26, 2021, 9:37 am
#228
Join Date: Dec 2009
Programs: United 1K, Frontier 100K, Hilton Diamond, IHG Diamond/ Ambassador/ Milestoner
Posts: 569
Missed Connection Hotel for 1K
New 1K here so wondering.... our incoming flight today on an MCO-ORD-XXX went MX and now we will arrive in ORD after our connection leaves. So, the question is whether to continue to ORD and spend the night in a hotel or go home and try again tomorrow. In the past, I would never expect United to spring for a hotel room in ORD. But now that I am 1K, is that an option. I have little desire to spend the $300 for the ORD Hilton myself just to gain a few hours arrival time tomorrow, but if they are paying.....
Oct 26, 2021, 11:12 am
#229
Join Date: Mar 2015
Location: CLE
Programs: UA:1K 0.81M
Posts: 135
New 1K here so wondering.... our incoming flight today on an MCO-ORD-XXX went MX and now we will arrive in ORD after our connection leaves. So, the question is whether to continue to ORD and spend the night in a hotel or go home and try again tomorrow. In the past, I would never expect United to spring for a hotel room in ORD. But now that I am 1K, is that an option. I have little desire to spend the $300 for the ORD Hilton myself just to gain a few hours arrival time tomorrow, but if they are paying.....
DELee posted a Chicago travel waiver Travel Waiver: Chicago Severe Weather (October 25, 2021 - October 26, 2021) which might make reroute from MCO more desirable in the first place.
Also depends on flight options the next day, travel time to / from the hotel (not sure how likely the ORD hilton is) you might only get three hours sleep if you choose an early flight out of ORD.
Also, for MX, they would have had to put you up even if lowly gold. Not sure if 1K improves your hotel options though.
Oct 26, 2021, 2:51 pm
#230
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
New 1K here so wondering.... our incoming flight today on an MCO-ORD-XXX went MX and now we will arrive in ORD after our connection leaves. So, the question is whether to continue to ORD and spend the night in a hotel or go home and try again tomorrow. In the past, I would never expect United to spring for a hotel room in ORD. But now that I am 1K, is that an option. I have little desire to spend the $300 for the ORD Hilton myself just to gain a few hours arrival time tomorrow, but if they are paying.....
Oct 26, 2021, 6:57 pm
#231
Join Date: Dec 2009
Programs: United 1K, Frontier 100K, Hilton Diamond, IHG Diamond/ Ambassador/ Milestoner
Posts: 569
Thanks for moving my post to the correct thread.
So we went ahead to ORD given the advise. As it turned out, our connecting flight was also 2 hours late. So we made it! I guess that is another reason to keep moving.
Nice to know of this 1k benefit. It will give me more confidence in the future.
So we went ahead to ORD given the advise. As it turned out, our connecting flight was also 2 hours late. So we made it! I guess that is another reason to keep moving.
Nice to know of this 1k benefit. It will give me more confidence in the future.
Oct 26, 2021, 7:45 pm
#232
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
A few years back - during one of my last years as 1K - my Calgary-SFO was severely delayed and I missed the last HNL flight. A bad storm had hit the area and all the contracted hotels were completely full. I had to fend for myself. So, while rare - they can run out of hotel rooms - at least at SFO.
May 31, 2022, 1:18 am
#233
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
I will have a misconnect in AMS due to UA delayed arrival (already got the notification). The next connecting flight is 24 hours later (same flight next day). Can I get UA to pay for the hotel and/or meals? Presume I have to get vouchers from ... who?
May 31, 2022, 1:30 am
#234
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
MINIMUM AMENITIES
• Access to phone and/or Wi-Fi and/or other means of communication and/or provide information
about communication access;
• Meals and/or refreshments when delay exceeds two hours;
• Hotel accommodation for more than 8h delays if it occurs in overnight period;
• Ground transportation between airport/hotel/airport must be provided upon customer request;
• For those customers who decline airport accommodations, carrier should provide ground transportation
options to allow customers to travel to/from their residence if within 80 km from the airport, or provide
ground transportation compensation fee.
• Access to phone and/or Wi-Fi and/or other means of communication and/or provide information
about communication access;
• Meals and/or refreshments when delay exceeds two hours;
• Hotel accommodation for more than 8h delays if it occurs in overnight period;
• Ground transportation between airport/hotel/airport must be provided upon customer request;
• For those customers who decline airport accommodations, carrier should provide ground transportation
options to allow customers to travel to/from their residence if within 80 km from the airport, or provide
ground transportation compensation fee.
May 31, 2022, 2:26 am
#235
Join Date: Jun 2006
Location: INN
Posts: 2,909
Assuming you connect inside the EU in AMS you also fall under 261/2004, which in addition to accommodation independent of FF status will also entitle you to compensation (unless UA can credibly claim "Force Majeure").
May 31, 2022, 5:35 am
#236
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
. UA will most certainly deny the claim.
Jun 29, 2022, 8:24 am
#237
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Has anyone else had problems recently with 1KVoice not being able to open email attachments? I have two separate claims stuck in limbo at the moment because agents insist that I'm sending them corrupt PDFs, and I'm running out of ideas. The Premier Voice URL now seems to redirect to the My Account page, so that doesn't seem to be an option either. Any thoughts? 
Jun 29, 2022, 8:50 am
#238
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
Has anyone else had problems recently with 1KVoice not being able to open email attachments? I have two separate claims stuck in limbo at the moment because agents insist that I'm sending them corrupt PDFs, and I'm running out of ideas. The Premier Voice URL now seems to redirect to the My Account page, so that doesn't seem to be an option either. Any thoughts?
(*-Though that is going the way of the dodo... I had a form the other day that asked me to 'Fax the completed form to [email protected]' ... uh... that's not how fax works
)
Jun 29, 2022, 8:52 am
#239
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
Has anyone else had problems recently with 1KVoice not being able to open email attachments? I have two separate claims stuck in limbo at the moment because agents insist that I'm sending them corrupt PDFs, and I'm running out of ideas. The Premier Voice URL now seems to redirect to the My Account page, so that doesn't seem to be an option either. Any thoughts?
I think that is the suffix for a photo
Jun 29, 2022, 8:52 am
#240
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
Has anyone else had problems recently with 1KVoice not being able to open email attachments? I have two separate claims stuck in limbo at the moment because agents insist that I'm sending them corrupt PDFs, and I'm running out of ideas. The Premier Voice URL now seems to redirect to the My Account page, so that doesn't seem to be an option either. Any thoughts?