Someone took my luggage
Jan 28, 2015, 5:55 pm
#61
Join Date: Oct 2009
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From post #1 in the referenced thread: "I had an expensive suitcase stolen a few years ago. Fortunately, it was completely filled with my family's dirty laundry from two weeks in Maui. I pity the fool that stole it. The airline's compensation was more than enough to cover the suitcase and the old dirty clothes in it, so I just forgot about it."
From post #7 in the referenced thread: "I read many years ago that cost analysis showed the airlines it was simply cheaper to pay out to people who lost luggage this way than to pay for security at the carousels, so that is why it is the way it is."
Jan 28, 2015, 6:03 pm
#62
Moderator: United Airlines
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.... From post #1 in the referenced thread: "I had an expensive suitcase stolen a few years ago. Fortunately, it was completely filled with my family's dirty laundry from two weeks in Maui. I pity the fool that stole it. The airline's compensation was more than enough to cover the suitcase and the old dirty clothes in it, so I just forgot about it."
Additionally a single incident does not show the existence of a policy -- one of the first thing you learn about airlines is any thing can happen but don't depend on it happening again unless there is a a firm written policy.
The reason for challenge of these statements is there have been those you have been denied and there is no written public policy to fall back on. These posting will do nothing if you are denied.
Jan 28, 2015, 6:36 pm
#63
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Jan 29, 2015, 11:14 am
#64
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 881
A customer service gesture is not evidence of admitting responsibility. I get hotel for WX delays -- UA does not take responsibility for the WX but decides to provide a customer service gesture.
Additionally a single incident does not show the existence of a policy -- one of the first thing you learn about airlines is any thing can happen but don't depend on it happening again unless there is a a firm written policy.
that is a vague remembrance plus speculation.
The reason for challenge of these statements is there have been those you have been denied and there is no written public policy to fall back on. These posting will do nothing if you are denied.
Additionally a single incident does not show the existence of a policy -- one of the first thing you learn about airlines is any thing can happen but don't depend on it happening again unless there is a a firm written policy.
that is a vague remembrance plus speculation.
The reason for challenge of these statements is there have been those you have been denied and there is no written public policy to fall back on. These posting will do nothing if you are denied.
Jan 29, 2015, 12:20 pm
#65
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
I was in SFO 1/24. We were delayed slightly to fix the PA. A guy boarded late in F, when he put his bag up he noticed that he grabbed the wrong carry-on bag from his previous flight because he was in a hurry. The GA came on board and took the bag. She came back with another bag but it wasnt his. They finally had to close the door and leave so he never got his bag.
Not sure if either party got their bag back. Not sure where the mystery bag showed up from and who it belongs to.
Not sure if either party got their bag back. Not sure where the mystery bag showed up from and who it belongs to.