Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
May 22, 2020, 2:46 pm
#2326
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,074
I am flying (hopefully) to Geneva from Buffalo in early September via Dulles and I only found out when I went into my account to upgrade my seats that United cancelled my return flight from Geneva without rebooking it, so I just had a return flight from Dulles to Buffalo. Maybe they thought I would swim across the Atlantic to get back? Anyway, after being on hold forever, I was connected to an agent with a HORRIBLE headset and I could not hear him at all. So, he called me back and the connection was better and we muddled through getting me a return flight to Buffalo via Newark. He put me on hold and I got disconnected. Looks like everything is going to be through Heathrow for now. Waited for him to call me back but he never did. Went into my account again and my new flight is listed. At this point I am glad they are at least attempting to get me to/from Switzerland. If I booked my flights now for the same seats, I would be paying more than twice the price that I paid for them last November. At least it looks like the seats are being blocked off to keep seats empty. Dinner service is still listed for the overnight flight. I wonder how long that will stay with FA's not wanting to interact with flyers much. This is the first I have flown United in many years as we usually fly American or Southwest.
May 23, 2020, 8:29 am
#2327
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
You should check your outbound as well UA974/UA975 seems to be scheduled to restart in October.
Jul 9, 2020, 7:02 pm
#2328
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 585
recently noticed my SFO-TLV and return flights have been changed from a 77W to 789. Timing is about the same. We never been on the new Polaris product. Anyway we could request a change to SFO-EWR-TLV which still uses 77W?
Jul 10, 2020, 8:12 am
#2329
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
That said, there's a good chance UA would make that change if you called and cited the new seats as a reason for booking that flight in the first place. You might need to try a couple of times.
Jul 10, 2020, 8:33 am
#2330
Join Date: Jun 2018
Posts: 489
SFO-TLV cancelled and automatically rebooked through EWR.
paid premium cabin (A)
Would like to rebook on the next days sfo tlv flight
However no premium on the new equipment.
Would UA rebook in J? Or refund the difference from A to whatever eco they'd rebook into?
paid premium cabin (A)
Would like to rebook on the next days sfo tlv flight
However no premium on the new equipment.
Would UA rebook in J? Or refund the difference from A to whatever eco they'd rebook into?
Jul 10, 2020, 8:38 am
#2331
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Jul 10, 2020, 9:11 am
#2333
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
UA will probably compute it as the difference between the current fare and what you paid originally, so if you do a dummy booking, that should give you an idea. If they come up with something different, and it's not in your favor, just ask for a refund and buy the new flight. It's possible that you might get something more favorable, but it's not easy to know without calling. Expect to be on hold for a few minutes while they contact the rate desk to figure it out.
Last edited by jsloan; Jul 10, 2020 at 9:42 am
Jul 10, 2020, 9:24 am
#2334
Join Date: Jun 2018
Posts: 489
UA will probably compute it as the difference between the current fare and what you paid originally, so if you do a dummy booking, that should give you an idea. If they come up with something different, and it's not in your favor, just ask for a refund and buy the new flight. It's possible that you might get something more favorable, but it's not easy to know without calling. Expect to be on hold for a few minutes while they contact the rate desk to figure it out.
Last edited by WineCountryUA; Jul 10, 2020 at 12:09 pm Reason: repaired quote
Jul 10, 2020, 11:43 am
#2335
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,465
If LH is operating SFO-FRA or SFO-MUC on your desired date of travel, you could try asking for a reroute via FRA or MUC, which would have you seated in the PE cabin on the overwater flight at least. No guarantees of success in asking for such a rebook, however, as the UA schedule change policy indicates that rebooking is only onto UA operated flights.
Jul 10, 2020, 1:39 pm
#2336
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,074
there are some nasty LH TATL changes that UA has not yet processed. Oh yuck ... several of my tickets for late October are now busted.
Jul 10, 2020, 1:55 pm
#2337
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,858
LH has been making significant schedule changes over the past two weeks -- taking many "ghost" flights off the schedule. I got hit (and allowed a full refund) for some intra-European connections last week
Jul 10, 2020, 2:32 pm
#2338
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Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,074
If LH is operating SFO-FRA or SFO-MUC on your desired date of travel, you could try asking for a reroute via FRA or MUC, which would have you seated in the PE cabin on the overwater flight at least. No guarantees of success in asking for such a rebook, however, as the UA schedule change policy indicates that rebooking is only onto UA operated flights.
That's another ouch $9800 refund for UA to shell out. At least I already made 1K in February and got my +Ps ... let's see if I can use them in 2021!
Jul 10, 2020, 5:07 pm
#2339
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Can 1K agent more empowered?
I had a schedule change from 11am to 7am. The other option was to depart at 5:30 pm. There was another flight departing at 11:30 am but from a nearby city. So, I intentionally called within 20 h of departure. I was very clear at the beginning of the conversation that the new schedule would not work and I would like to have an even exchange of the ticket. So, this agent talked to a supervisor and came back and asked for additional 25K miles from me (original ticket was 10K miles). I said no. Then, he asked me whether or not I wanted to speak to the supervisor. I said “sure.” But actually, he did not connect me to his supervisor and he probably talked to another supervisor. Then, he came back and said that the distance between the original and new airports is within 100 miles. The supervisor allowed him to have an even exchange. The entire call took 29 minutes. 
. I wish that this call should last no more than 5 minutes if the agent were more empowered!
. I wish that this call should last no more than 5 minutes if the agent were more empowered!
Jul 11, 2020, 2:26 pm
#2340
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,468
Trying to burn my remaining UA miles, I have SFO-ZRH-ATH booked in September on LX. Looks like LX has canceled my original flights SFO-ZRH and ZRH-ATH, resulting in an impossible rebooking:
No notice from UA, of course.
Will likely just cancel, as contrary to previous reports, it doesn't look like Greece will be allowing US residents to enter anytime soon (not to mention the ZRH transit issues).
Man I've having a hard time burning these miles (previously forced to cancel NH F and BR J awards due to COVID).
No notice from UA, of course.
Will likely just cancel, as contrary to previous reports, it doesn't look like Greece will be allowing US residents to enter anytime soon (not to mention the ZRH transit issues).
Man I've having a hard time burning these miles (previously forced to cancel NH F and BR J awards due to COVID).