GPU redeposit denied on split one-way segment
Dec 9, 2014 | 6:52 am
#1
Original Poster
Join Date: Dec 2012
Location: NY
Programs: UA 1K MM
Posts: 631
GPU redeposit denied on split one-way segment
Hi folks,
I recently flew ANC-ORD-EWR. When I applied a GPU for upgrade I specifically requested that the ORD-EWR segment be left out, as I didn't want to waste the upgrade for the short flight. I've done this many times and this was confirmed on my screen. ANC-ORD showed upgrade requested. ORD-EWR showed CPU eligible.
So ANC-ORD upgrade did not clear. ORD-EWR did clear. Now they are refusing to redeposit my GPU as they are saying I used it on the ORD-EWR segment. Further, I was instructed that it is not possible to apply a GPU (or RPU) to only one segment of a trip...but I've done this many times.
Any advice?
I recently flew ANC-ORD-EWR. When I applied a GPU for upgrade I specifically requested that the ORD-EWR segment be left out, as I didn't want to waste the upgrade for the short flight. I've done this many times and this was confirmed on my screen. ANC-ORD showed upgrade requested. ORD-EWR showed CPU eligible.
So ANC-ORD upgrade did not clear. ORD-EWR did clear. Now they are refusing to redeposit my GPU as they are saying I used it on the ORD-EWR segment. Further, I was instructed that it is not possible to apply a GPU (or RPU) to only one segment of a trip...but I've done this many times.
Any advice?
Dec 9, 2014 | 6:58 am
#2
Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,113
Hi folks,
I recently flew ANC-ORD-EWR. When I applied a GPU for upgrade I specifically requested that the ORD-EWR segment be left out, as I didn't want to waste the upgrade for the short flight. I've done this many times and this was confirmed on my screen. ANC-ORD showed upgrade requested. ORD-EWR showed CPU eligible.
So ANC-ORD upgrade did not clear. ORD-EWR did clear. Now they are refusing to redeposit my GPU as they are saying I used it on the ORD-EWR segment. Further, I was instructed that it is not possible to apply a GPU (or RPU) to only one segment of a trip...but I've done this many times.
Any advice?
I recently flew ANC-ORD-EWR. When I applied a GPU for upgrade I specifically requested that the ORD-EWR segment be left out, as I didn't want to waste the upgrade for the short flight. I've done this many times and this was confirmed on my screen. ANC-ORD showed upgrade requested. ORD-EWR showed CPU eligible.
So ANC-ORD upgrade did not clear. ORD-EWR did clear. Now they are refusing to redeposit my GPU as they are saying I used it on the ORD-EWR segment. Further, I was instructed that it is not possible to apply a GPU (or RPU) to only one segment of a trip...but I've done this many times.
Any advice?
Dec 9, 2014 | 7:05 am
#4
Original Poster
Join Date: Dec 2012
Location: NY
Programs: UA 1K MM
Posts: 631
GPU redeposit denied on split one-way segment
Yes I called. They have no way of seeing the old reservation and told me the upgrade applied to the whole one way trip. Again, they said it was impossible to split up a one way trip when applying a GPU/RPU. Very, very frustrating.
Dec 9, 2014 | 7:08 am
#5
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
HUACA - applying to a long leg and not a short one is something that is quite common. Let the agent know you're an experienced 1K who has done this many times before, and would NEVER use the GPU on the short leg if you couldn't clear the long one in advance.
Dec 9, 2014 | 9:31 am
#8
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
Programs: United 1k, Marriott Lifetime PE, Former DL Gold, Former SQ Solitaire, HH Gold
Posts: 11,889
Hi folks,
I recently flew ANC-ORD-EWR. When I applied a GPU for upgrade I specifically requested that the ORD-EWR segment be left out, as I didn't want to waste the upgrade for the short flight. I've done this many times and this was confirmed on my screen. ANC-ORD showed upgrade requested. ORD-EWR showed CPU eligible.
So ANC-ORD upgrade did not clear. ORD-EWR did clear. Now they are refusing to redeposit my GPU as they are saying I used it on the ORD-EWR segment. Further, I was instructed that it is not possible to apply a GPU (or RPU) to only one segment of a trip...but I've done this many times.
Any advice?
I recently flew ANC-ORD-EWR. When I applied a GPU for upgrade I specifically requested that the ORD-EWR segment be left out, as I didn't want to waste the upgrade for the short flight. I've done this many times and this was confirmed on my screen. ANC-ORD showed upgrade requested. ORD-EWR showed CPU eligible.
So ANC-ORD upgrade did not clear. ORD-EWR did clear. Now they are refusing to redeposit my GPU as they are saying I used it on the ORD-EWR segment. Further, I was instructed that it is not possible to apply a GPU (or RPU) to only one segment of a trip...but I've done this many times.
Any advice?
Dec 9, 2014 | 9:32 am
#9
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
Did you use it? I understand that you told them not to apply it to that segment. But if you boarded the plane and took the upgrade, you used it. Under the circumstances I think you should have informed the GA as soon as you saw the upgrade on your boarding pass. Otherwise, you accepted the upgrade and consumed it.
Dec 9, 2014 | 9:36 am
#10
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 2MM 1K
Posts: 16,591
Dec 9, 2014 | 9:42 am
#11
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,761
He really only "used" it if the priority from the GPU on that segment was enough to get him from no upgrade to an upgrade.
Even then, he didn't intend to use it. I would HUACA. Be polite though so you don't get notes.
Even then, he didn't intend to use it. I would HUACA. Be polite though so you don't get notes.
Dec 9, 2014 | 1:45 pm
#13
Join Date: Mar 2012
Location: NJ-EWR
Programs: UA 1K, SPG Plat, IHG Plat, Marriott Plat, HH Gold, Avis First
Posts: 78
I have noticed that when the system transfers at t-24 screwy stuff happens with upgrades. It would not surprise me if it got messed up and the GPU was applied to that flight at that time even though online it said CPU requested.
I agree with others that Screenshots go a long way.
I agree with others that Screenshots go a long way.
Dec 9, 2014 | 2:10 pm
#14
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,343
OP: based on what you say, you clearly deserve to get the GPU back. Even if it did get "used" on the short leg, it should not have been used, and therefore it's not your fault that it was.
With that in mind, your challenge is to get through to somebody who understands the situation (and, in particular, is not under the impression that you could not have done what you did in fact do when you applied it only to one leg!), and who has the power to fix it.
1. Try MPSC as suggested above.
2. Try emailing 1KVoice.
3. Send a polite PM to UA Insider here on FT. (I haven't done this in a year or so, and I think they've gotten less involved, but if you can get their attention, they know from the start that you're not an idiot).
With that in mind, your challenge is to get through to somebody who understands the situation (and, in particular, is not under the impression that you could not have done what you did in fact do when you applied it only to one leg!), and who has the power to fix it.
1. Try MPSC as suggested above.
2. Try emailing 1KVoice.
3. Send a polite PM to UA Insider here on FT. (I haven't done this in a year or so, and I think they've gotten less involved, but if you can get their attention, they know from the start that you're not an idiot).
