Hi folks,

I recently flew ANC-ORD-EWR. When I applied a GPU for upgrade I specifically requested that the ORD-EWR segment be left out, as I didn't want to waste the upgrade for the short flight. I've done this many times and this was confirmed on my screen. ANC-ORD showed upgrade requested. ORD-EWR showed CPU eligible.

So ANC-ORD upgrade did not clear. ORD-EWR did clear. Now they are refusing to redeposit my GPU as they are saying I used it on the ORD-EWR segment. Further, I was instructed that it is not possible to apply a GPU (or RPU) to only one segment of a trip...but I've done this many times.

Any advice?