ORD-SPI Flight Canceled With no Same-Day Rebooking Available - Other Options/Refund?
#16
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#17
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Mobile site says:
United Flight 5472
Departure Date: Fri., Aug. 22, 2014
Status: Canceled due to air traffic control conditions impacting our flight operations
Departs:
Chicago, IL (ORD)
Scheduled: 5:04 PM
Estimated: Canceled
Terminal: Terminal 2, Concourse F
Gate: F6A
Arrives:
Springfield, IL (SPI)
Scheduled: 5:58 PM
Estimated: Canceled
Terminal:
Gate: 4
Aircraft: Canadair CRJ-200 | #925
In this case UA chose to cancel this flight rather than another one - UA choice here.
Likely this flight was lightly loaded and a short flight - hence UA chose this one.
Can they confirm you on the morning flight? I would likely standby for the later flight and if you can't get on that one, then go the next morning. Hotels aren't too expensive at ORD - off airport grounds with shuttle.
It hard to really know the reason UA cancelled, UA tends to blame it on something else - could be the flight was light and UA cancelled or they chose this one.
For that matter - UA could use this excuse (air traffic) anytime. Air Traffic always impacts operations! I guess the weather excuse has gotten tired.
United Flight 5472
Departure Date: Fri., Aug. 22, 2014
Status: Canceled due to air traffic control conditions impacting our flight operations
Departs:
Chicago, IL (ORD)
Scheduled: 5:04 PM
Estimated: Canceled
Terminal: Terminal 2, Concourse F
Gate: F6A
Arrives:
Springfield, IL (SPI)
Scheduled: 5:58 PM
Estimated: Canceled
Terminal:
Gate: 4
Aircraft: Canadair CRJ-200 | #925
In this case UA chose to cancel this flight rather than another one - UA choice here.
Likely this flight was lightly loaded and a short flight - hence UA chose this one.
Can they confirm you on the morning flight? I would likely standby for the later flight and if you can't get on that one, then go the next morning. Hotels aren't too expensive at ORD - off airport grounds with shuttle.
It hard to really know the reason UA cancelled, UA tends to blame it on something else - could be the flight was light and UA cancelled or they chose this one.
For that matter - UA could use this excuse (air traffic) anytime. Air Traffic always impacts operations! I guess the weather excuse has gotten tired.
#18
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The united.com flight status page for this cancelled flight for today shows:
"Status: Canceled due to air traffic control conditions impacting our flight operations."
There have been periodic reports of the reasons stated by UA for the IRROPS as different from the actual cause(s); and if you decide to seek your own transportation, I'd follow WineCountryUA's advice to see if an agent would document the record to allow reimbursement if no flight bookable today.
"Status: Canceled due to air traffic control conditions impacting our flight operations."
There have been periodic reports of the reasons stated by UA for the IRROPS as different from the actual cause(s); and if you decide to seek your own transportation, I'd follow WineCountryUA's advice to see if an agent would document the record to allow reimbursement if no flight bookable today.
#19
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#20
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Not a chance of the 5:15 at this point, but the 7:00 is still very doable if you hustle.
I wouldn't do a cab this time of day - take the Blue line from ORD and get off at Jackson, from there it will be a 10 minute walk west to Union Station. You could be there as early as 6:00 or 6:15 if you start now.
I wouldn't do a cab this time of day - take the Blue line from ORD and get off at Jackson, from there it will be a 10 minute walk west to Union Station. You could be there as early as 6:00 or 6:15 if you start now.
Taking a cab from the airport might actually be cutting it close if you haven't left yet and will be very expensive.
Renting a car will get you home the soonest however.
#21
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Let's be clear, ATC doesn't cancel flights. ATC manages airspace constraints, sets arrival and departure rates, and United chooses between delays and cancels for United and United Express. ORD has seen challenges today managing traffic due to thunderstorms and winds, but hasn't had any ground delays or airspace flow programs I can see, just some required routes.
#22
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Join Date: Sep 2003
Location: LAS
Posts: 1,323
Thank you to everyone here.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
#23
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Thank you to everyone here.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
#24
Join Date: Oct 2007
Location: DCA
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Thank you to everyone here.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
#25
Join Date: Oct 2012
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Thank you to everyone here.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
Just deplaned, as a gate finally opened up.
I tried booking an Avis rental just now, and it won't let me book a one way from ORD to SPI. It tells me "sold out for my pickup location." But, Avis will allow me to book the car if I am returning it to ORD, so obviously they HAVE cars.
I am incredibly frustrated . . . not sure if I can get downtown via blue line, and catch the 7 p.m. Amtrak train. Please is this possible right now, at 5 p.m. here
Also, must I speak to the UA rep right now to get the refund on my ORD-SPI segment BEFORE leaving the airport. It's going to take extra time.
#26
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#27
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If your plan is to rent a car, be certain to check Priceline. I've seen them willing to hit bids of less than $80 for a one way to SPI. It's the drop charge that kills you on that route.
Dave
Dave
#28
Join Date: Aug 2007
Location: Chicago: ORD, MDW
Programs: United Million Mile Flyer, Hilton Silver, Marriott Gold, DL, AA WN
Posts: 514
I had a similar problem in may with a connection from ORD to SBN. A UA agent booked me on the same flight the next day.
Since it was too late for any train, ORD hotels that I looked at were booked, and no one had available rental cars, I took the blue line to the loop; stayed at the Palmer House Hilton; took the South Shore to SBN the next morning. On the South Shore, several trains per day actually run right to the airport terminal.
After getting home (8 hours before the flight would have gotten me home), I called UA to cancel the segment. The agent noted that there would be a refund. It took a few days, but it did come through. I did not venture to ask for any other consideration as I was just glad to have made it home!
Good luck with your adventure.
My concern, however, is that this type of UX cancellation seems to be all too common. What is United going to do to create UX schedules that actually function for the most part. What they have now does not seem to be working - at least for the passengers. The hotels, rental car companies, Amtrak, the South Shore, etc. are really making money on United's dumped ORD connecting customers!
Since it was too late for any train, ORD hotels that I looked at were booked, and no one had available rental cars, I took the blue line to the loop; stayed at the Palmer House Hilton; took the South Shore to SBN the next morning. On the South Shore, several trains per day actually run right to the airport terminal.
After getting home (8 hours before the flight would have gotten me home), I called UA to cancel the segment. The agent noted that there would be a refund. It took a few days, but it did come through. I did not venture to ask for any other consideration as I was just glad to have made it home!
Good luck with your adventure.
My concern, however, is that this type of UX cancellation seems to be all too common. What is United going to do to create UX schedules that actually function for the most part. What they have now does not seem to be working - at least for the passengers. The hotels, rental car companies, Amtrak, the South Shore, etc. are really making money on United's dumped ORD connecting customers!
#29
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Agree. It's always a crapshoot out of SYR on a Sunday afternoon. Best to book all possible flights out
#30
Original Poster
Join Date: Sep 2003
Location: LAS
Posts: 1,323
Just wanted to post an update on my adventure - -
Couldn't guarantee a one way car rental on Avis (I travel for the Fed. Govt. and that is the "preferred" rental agency).
So, I hoofed it to terminal 2, caught the Blue Line train, then a taxi to Union Station. Woo hoo, ten minutes to 7 p.m., got my Amtrak ticket to SPI. (train left at 7)
On the train, called UAL to request a refund on the ORD-SPI segment. Today is NOT my day. The UA rep assured me "oh the refund is already being processed." HUH? Since I was confirmed on a Saturday flight, had I stayed in ORD, then why is a refund in process? She didn't know the amount of the refund.
Someone here mentioned I could request the refund of that segment online. I don't see where that is done. Does it matter if my travel is booked by the Fed. Govt. travel agency, not me?
Couldn't guarantee a one way car rental on Avis (I travel for the Fed. Govt. and that is the "preferred" rental agency).
So, I hoofed it to terminal 2, caught the Blue Line train, then a taxi to Union Station. Woo hoo, ten minutes to 7 p.m., got my Amtrak ticket to SPI. (train left at 7)
On the train, called UAL to request a refund on the ORD-SPI segment. Today is NOT my day. The UA rep assured me "oh the refund is already being processed." HUH? Since I was confirmed on a Saturday flight, had I stayed in ORD, then why is a refund in process? She didn't know the amount of the refund.
Someone here mentioned I could request the refund of that segment online. I don't see where that is done. Does it matter if my travel is booked by the Fed. Govt. travel agency, not me?