Multi-million dollar investment in onboard food and beverage options
Aug 21, 2014, 10:37 am
#61
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Aug 21, 2014, 10:38 am
#62
Join Date: Dec 2010
Location: LAX/VNY (Hometown: CAK)
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See pictures here.
Among other things, it looks like there's something called a "Strawberry Fields Salad" and a GF Tomato Basic Soup with a Shrimp Salad on the side. Side shrimp salad looks reasonably tasty, with tomatoes and cucumbers in the base.
Among other things, it looks like there's something called a "Strawberry Fields Salad" and a GF Tomato Basic Soup with a Shrimp Salad on the side. Side shrimp salad looks reasonably tasty, with tomatoes and cucumbers in the base.
The rest of the cabin got the hot chicken entree (forget what it was now), and then the FA approaches our row and begins with, "you're gonna hate me..." and then describes the only option, the salad, featuring cold chicken.
Each one of us left with this option asked if we could be comped something from the BOB menu in the back, and the FA said we could purchase it if we really wanted it.
So I took the gamble on the salad. It was okay, but it's just too sugary. The fruit plus the raspberry vinaigrette salad dressing served with it (provided by the same company that provides the ranch dressing in United clubs) makes it a sticky, sugary mess. The FA was right -- I did wish I could have the hot entree. The cream of mushroom soup accompanying it is mediocre.
Maybe this is an early version of the upgraded menu and not the full one, so I'll have to see the new rollout before passing any judgment.
Aug 21, 2014, 10:38 am
#63
Join Date: Mar 2010
Location: PIT
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Posts: 9,936
Good news! Looking forward to the improvements. ^
Aug 21, 2014, 10:46 am
#64
Join Date: Aug 2001
Location: SFO
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Aug 21, 2014, 10:50 am
#65
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Location: Edmonton, AB, Canada
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How about introducing COFFEE? This would make a big difference in all cabins!
Aug 21, 2014, 10:53 am
#66
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
Great news - baby steps. If this improves UA's performance, then hopefully we'll see more in the same direction.
Aug 21, 2014, 10:55 am
#67
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Does this update help catering for international long-haul flights?
"Betweeen US, Canada, and Mexico"
i.e. SFO-HKG , GlobalFirst
"Betweeen US, Canada, and Mexico"
i.e. SFO-HKG , GlobalFirst
Aug 21, 2014, 11:02 am
#68
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Bringing the BOB menu into F would have been one such enhancement that I'd welcome, in contrast to the long list of diminutions we've seen. That's why I was trying to get a handle on what this new 'investment' is all about. If UA spends money on crockery and cloth napkins for the RJ's while still serving food with lower quality than found on the BOB menu, that is not a change I will like very much.
I'll wait and see what these new menus taste like before passing judgement, but I don't think I'm the only FTer who would put the food quality at the top of my priority list and be able to see past the aura of an 'exclusive' F menu.
Aug 21, 2014, 11:07 am
#69
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Off to a good start, nice to see the change publicized.
And even a plate for the bread. Though I would have figured a napkin would suffice.
And even a plate for the bread. Though I would have figured a napkin would suffice.
Aug 21, 2014, 11:23 am
#70
Join Date: Oct 2013
Programs: GS, Hilton Gold, Marriott Gold, *gold
Posts: 121
I think this is excellent news, thank you UA Insider. Since I fly 95% F/J and 5% on RJ these changes are certainly welcomed!
Aug 21, 2014, 11:24 am
#71
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,194
In the end, management continues it's painfully slow movement towards reinstating pre merger UA levels of service. These guys are so hard headed its crazy.
I was confused by this as well. So now LAX-ORD, or LAX-IAD, or DEN-LGA will no longer have an entree but instead a salad or sandwich option? How is this not a downgrade?
Unacceptable response. I don't blame the FA, but her employer.
I'm quite pleased to see the bread plate return.
It will be interesting to see the RJ meal enhancements details.
It will be interesting to see the RJ meal enhancements details.
Aug 21, 2014, 11:25 am
#72
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Aug 21, 2014, 11:31 am
#73
Join Date: Aug 2008
Location: Chicago
Programs: United 1K
Posts: 477
Hi everyone,
We’ve heard you loud and clear, so we’re cooking up a new and improved onboard dining experience. After a thorough menu review and extensive research, we will be making a multi-million dollar investment in our onboard food and beverage options through mid-2015, introducing improvements in all of our cabins. We’ve already begun to make immediate changes to menu items that you’ve told us need to be addressed. See below for the full details.
Mainline premium cabins within the U.S., Canada, the Caribbean, and most of Mexico:
United Express premium cabins:
United Economy on long-haul international flights:
We’ll keep you posted through the coming months as you begin to see these investments in the onboard dining experience come to fruition.
UA Insider
We’ve heard you loud and clear, so we’re cooking up a new and improved onboard dining experience. After a thorough menu review and extensive research, we will be making a multi-million dollar investment in our onboard food and beverage options through mid-2015, introducing improvements in all of our cabins. We’ve already begun to make immediate changes to menu items that you’ve told us need to be addressed. See below for the full details.
Mainline premium cabins within the U.S., Canada, the Caribbean, and most of Mexico:
United Express premium cabins:
United Economy on long-haul international flights:
We’ll keep you posted through the coming months as you begin to see these investments in the onboard dining experience come to fruition.
UA Insider
Aug 21, 2014, 11:32 am
#74
Join Date: Oct 2012
Location: UK
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Aug 21, 2014, 11:35 am
#75
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Typically I have put on my own dressing from the small package / container they provide, and make sure not to put on too much.
The fresh fruit (this was a separate plate or bowl, right?) is hit or miss, but it does seem like recently the quality and freshness has been higher. Perhaps because it is summer time and fruit, well, should be fresh in the summer...