Discrepancy using UA app and same day change
Jul 22, 2014 | 11:18 pm
#1
Original Poster
Join Date: Feb 2002
Location: Santa Monica, CA
Programs: UA 1K MM, Hilton Diamond, SPG lifetime platinum
Posts: 413
Discrepancy using UA app and same day change
Three of us had conflicting results trying to use same day changes on a recent flight. We were all 3 booked on the same flights. One gold member, two general members. One of the general members was offered three different flight change options for a change fee of $75. The gold member and the other general member were not offered ANY options to change the flight. We checked at the same time using the UA app for each reservation. How can this un equal treatment occur?
Jul 22, 2014 | 11:41 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,177
Did you all have the same original fare class?
How many seats were available on the new flights in the original fare class?
How many seats were available on the new flights in the original fare class?