2-4 July NYC/E.Coast Storms: Impact to UA's Operations (Travel Waiver, IRROPS, etc.)

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Jul 2, 2014, 10:49 pm

#16

shadowsjc

Join Date: Jan 2008

Location: EWR

Programs: Hilton Gold

Posts: 165

my 1030am EWR -> RDU flight was cancelled due to weather. luckily i caught it before i went to sleep, otherwise my options likely would have been slim tomorrow morning.

there was a pretty nasty storm system in the northeast tonight, and I'm guessing a lot of inbound planes got stranded at their destinations. it's going to be a pretty ugly travel day tomorrow i think

Jul 2, 2014, 11:00 pm

#17

nerdbirdsjc

Join Date: Jul 2013

Location: SJC

Programs: Southwest, Alaska, United, American Airlines

Posts: 994

Quote:

Originally Posted by flyer31

My wife and kid are travelling from LAX-EWR-BOM in J class on a miles ticket. Her LAX-EWR flight has been diverted to PHL. Her flight to EWR from PHL was delayed and now she is in EWR. Her flight from EWR to BOM is already gone.
United has a line of about 500 people. Does United provide for hotel etc.
What are her options. Any help.
Thanks.

For intercontinental journeys, regardless of the reason for the disruption, United follows Star Alliance IRROPS policy, which grants a hotel for the overnight, and rebooking in the customer's best interest on United, Star partners, and other airlines, in that order. Hope this helps.

Jul 2, 2014, 11:09 pm

#18

CO_Nonrev_elite

Join Date: May 2005

Programs: Million Miler, 1K - Basically spend a lot of time on planes

Posts: 2,202

EWR Irrops

A friend flying through EWR tonight ( no status and in E-) had flight cancelled. Lots of weather so not much United could do. Where United then fails immensely is this. The next flight has open E+ seats, but they refuse to move you onto next flight available unless you pay for E+ as there wasn't E- seats avail on it. Shouldn't United just get them on their way. Customer already pissed off for delay, then cancelation, but now UA trying to charge them more to get them home.

Jul 2, 2014, 11:24 pm

#19

olouie

Join Date: Mar 2007

Posts: 4,969

Sounds like typical united lately. Trying to lose customers as fast as possible.

Jul 2, 2014, 11:27 pm

#20

flyer31

Join Date: Jun 2011

Posts: 721

Quote:

Originally Posted by nerdbirdsjc

Thanks a lot.

Jul 2, 2014, 11:32 pm

#21

CO_Nonrev_elite

Join Date: May 2005

Programs: Million Miler, 1K - Basically spend a lot of time on planes

Posts: 2,202

Flight delays at EWR

That may be the rule, but I'll assure you there are hundreds at EWR tonight that were told the opposite and are sleeping on the floor.

Jul 2, 2014, 11:36 pm

#22

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,855

Quote:

Originally Posted by CO_Nonrev_elite

.... The next flight has open E+ seats, but they refuse to move you onto next flight available unless you pay for E+ as there wasn't E- seats avail on it. .....

This is either a confused agent/passagner communication or a confused agent or something new. This has not been UA's practice.

Jul 2, 2014, 11:38 pm

#23

CO_Nonrev_elite

Join Date: May 2005

Programs: Million Miler, 1K - Basically spend a lot of time on planes

Posts: 2,202

EWR Irrops

I thought the same, but there are also a number of folks on various forums claiming the same too.

Jul 2, 2014, 11:45 pm

#24

BearX220

FlyerTalk Evangelist

Join Date: Jul 1999

Location: ORD/MDW

Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI

Posts: 19,719

No waivers, no favors.

Jul 2, 2014, 11:47 pm

#25

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,855

Quote:

Originally Posted by CO_Nonrev_elite

I thought the same, but there are also a number of folks on various forums claiming the same too.

Make no sense for what flights are getting to go out with empty seats. It will cost UA more to do that.
I can understand not get seat assignments until prior to departure in these circumstances and that may be the source of confusion.

Jul 2, 2014, 11:47 pm

#26

CO_Nonrev_elite

Join Date: May 2005

Programs: Million Miler, 1K - Basically spend a lot of time on planes

Posts: 2,202

EWR Irrops

there are waivers, but still no favors. Basically told they could go standby unless they purchased the E+ seats.

Jul 2, 2014, 11:48 pm

#27

docbert

Join Date: Jul 2007

Location: San Francisco/Sydney

Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC

Posts: 8,157

Quote:

Originally Posted by CO_Nonrev_elite

The next flight has open E+ seats, but they refuse to move you onto next flight available unless you pay for E+ as there wasn't E- seats avail on it.

How are you determining that there are E+ seats available? If you're looking at the seat map, then that is meaningless and it's very possible that the flight is indeed full.

What you're saying makes no sense otherwise, especially as it would be against the United Contract of Carriage.

Jul 2, 2014, 11:57 pm

#28

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,855

Quote:

Originally Posted by CO_Nonrev_elite

there are waivers, but still no favors. Basically told they could go standby unless they purchased the E+ seats.

Now that is different than what was said earlier -- going without seat assignments is common if E- is filled.

Quote:

Originally Posted by CO_Nonrev_elite

.... they refuse to move you onto next flight available unless you pay for E+ as there wasn't E- seats avail on it. ....

Jul 3, 2014, 12:00 am

#29

CO_Nonrev_elite

Join Date: May 2005

Programs: Million Miler, 1K - Basically spend a lot of time on planes

Posts: 2,202

EWR Irrops

How am I determining it ?, well, that would be by the agents telling them that's all that was available and that if they wanted on the next flight, then they would need to buy up to E+ To confirm seats or go standby and take their chances with no shows. Friend is a reasonably frequent flier, knows the game etc, but doesn't fly United much, and can now be added to the ever growing list of those who will never again.