United Not Crediting Flights (Ticketed With AC, SAA Metal, Credit to UA) Properly
Jun 24, 2014, 11:13 am
#1
Original Poster
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United Not Crediting Flights (Ticketed With AC, SAA Metal, Credit to UA) Properly
I took some flights on SAA That I booked into a full earning class for UA mileage earning. They credited at only 50 percent. My itinerary says specifically that they booked into a full earning segment. How do I get my missing 5k+ miles?
Last edited by FlyinHawaiian; Jun 26, 2014 at 5:35 am Reason: critical details added to thread title
Jun 24, 2014, 11:24 am
#2
FlyerTalk Evangelist
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Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,138
Send in copy of itinerary? Does it say specifically that you will be earning 100%? And make sure you are not confused by the following, which can easily confuse: "The award miles accrued on codeshare flights are based on the operating carrier and their equivalent fare class. This could result in differences between the purchased booking class and the booking class flown, which determines the number of base and Premier qualifying miles and Premier qualifying segments earned. "
Jun 24, 2014, 11:40 am
#3
Moderator: United Airlines
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Location: SFO
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Check this link for SA. You need to know your SA fare class and not a UA codeshare fare class.
SA is the party that determines earning for your SA flights, not UA.
Jun 25, 2014, 11:15 am
#4
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I know that it is based on the operating carrier. I just find it strange how on my itinerary it books into one class for all of my flights but the SA flights, they book into a different one (G) yet on my itinerary it says a 100% earning potential for the class that I booked, which is why I booked it.
Jun 25, 2014, 11:28 am
#5
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I know that it is based on the operating carrier. I just find it strange how on my itinerary it books into one class for all of my flights but the SA flights, they book into a different one (G) yet on my itinerary it says a 100% earning potential for the class that I booked, which is why I booked it.
The key words are "up to". It doesn't say you are going to earn 11,934 miles. That is just the number of miles on your itinerary. And that number is bogus anyway, because it doesn't include COS miles and Premier bonus miles, if any. I looked at my itinerary and receipt and see no mention of "100%". At the end of the day, you're going to get the number of miles lined out by the program rules.
Last edited by IAH-OIL-TRASH; Jun 25, 2014 at 11:36 am
Jun 25, 2014, 11:36 am
#6
Join Date: Dec 2010
Location: Chicago
Programs: AA EXP, UA former 1K (1.9MM and gone), Marriott LT Plat, Hilton Diamond, SPG Plat
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The info on mileage earning at booking or in your flight bookings are rarely correct for partners.
Check this link for SA. You need to know your SA fare class and not a UA codeshare fare class.
SA is the party that determines earning for your SA flights, not UA.
Check this link for SA. You need to know your SA fare class and not a UA codeshare fare class.
SA is the party that determines earning for your SA flights, not UA.
Jun 25, 2014, 12:48 pm
#7
Original Member
Join Date: May 1998
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Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
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Yes, and UA makes it very easy to be misled into thinking you'll get full credit, while making it non-obvious and difficult to determine your true booking code on partners like SAA. In fact, one of the last straws that caused me to leave UA a few years ago was when (the new) ua.com was showing 150% credit for a very long SAA flight that came in at 50% instead. Doesn't happen on AA, where you always get 100% on any AA-marketing flight, regardless of partner metal.
Jun 25, 2014, 1:28 pm
#8
Join Date: Dec 2010
Location: Chicago
Programs: AA EXP, UA former 1K (1.9MM and gone), Marriott LT Plat, Hilton Diamond, SPG Plat
Posts: 1,111
Would you rather have AA's transparency or UA's obfuscation? If you really know what you're doing, either system can often be worked to your advantage, but I got tired of constantly fighting against UA's efforts to cheat me.
Jun 25, 2014, 1:30 pm
#9
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,246
I know that it is based on the operating carrier. I just find it strange how on my itinerary it books into one class for all of my flights but the SA flights, they book into a different one (G) yet on my itinerary it says a 100% earning potential for the class that I booked, which is why I booked it.
http://www.united.com/CMS/en-US/Mark...spx?ItemId=316
You have to check yourself, you can't rely on what united.com says.
Jun 25, 2014, 1:44 pm
#11
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Right now, I get more miles than what UA says I'm eligible for on my itinerary because it doesn't include the 1K bonus or (sometimes for me, COS).
Jun 25, 2014, 1:50 pm
#12
Join Date: Dec 2010
Location: Chicago
Programs: AA EXP, UA former 1K (1.9MM and gone), Marriott LT Plat, Hilton Diamond, SPG Plat
Posts: 1,111
I don't really subscribe to a "cheating" scenario in this case - more of an inability to clearly lay out (still UA's fault) the mileage earnings. If they were truly trying to deceive they could say (using the 11,934 air mile case I used previously) to a Silver buying a deep discount coach fare: "MileagePlus Members: Upon completion of this itinerary, you will earn up to 41,835 award miles". 11,934 1K bonus plus 250% GF. The caveats being, "...if you somehow become a 1K in the interim and upfare to GF"
Jun 25, 2014, 2:02 pm
#13
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Guess I was being unkind. It's more likely a combination of incompetent IT coupled with a complete lack of interest in improvements to the customer experience that might cost them money to correct. This is similar to the way they handle PQD credit, excluding fares identified as "bulk" without ever including the word "bulk" on their exclusion list, or failing to credit LH flights unless you call them on it. So maybe it's not "cheating", but more like "willful neglect".
Example - on an itinerary, there's this, "MileagePlus Members: Upon completion of this itinerary, you will earn up to 11,934 award miles.* "
Note the asterisk. No where else on the itinerary is a single asterisk with more info. Is the asterisk there by mistake or is the associated info missing?
Should be a simple fix. Anyone at UA reading?
They do include "bulk" on the exclusion list now, so I guess someone updated that...
Jun 25, 2014, 2:06 pm
#14
Moderator: United Airlines
Join Date: Jun 2007
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Jun 25, 2014, 2:38 pm
#15
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So starting in March 2015 will all itineraries say "You will earn up to xx,xxx miles" for every itinerary where xx,xxx = award miles at the 1K rate?
This means everyone under 1K can forget what that number says because it'll definitely be wrong.
I wonder if UA will finally remove this feature from the website.
-RM
This means everyone under 1K can forget what that number says because it'll definitely be wrong.
I wonder if UA will finally remove this feature from the website.
-RM