Problems with SDC and Mobile App
Feb 28, 2014 | 1:45 pm
#1
Original Poster
Suspended
Join Date: Jul 2009
Location: DCA
Programs: UA Gold
Posts: 1,650
Problems with SDC and Mobile App
I'm checked into the outbound part of my domestic->international trip that leaves in less than 24 hours. When trying to change my domestic flight on UA.com, it's trying to charge me a change fee for any earlier flights.
SDC should be free for Golds, right?
Also, I never have a change flights option in the mobile app. Where should I be able to find that?
Thanks
SDC should be free for Golds, right?
Also, I never have a change flights option in the mobile app. Where should I be able to find that?
Thanks
Feb 28, 2014 | 2:13 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,934
Did the app used to do a better job of this, or am I dreaming?
I've also had problems with the app recently, but when I go onto the full site it will give me a display of all the available flights with what it would cost me to change (many times at NO cost.)
I've also had problems with the app recently, but when I go onto the full site it will give me a display of all the available flights with what it would cost me to change (many times at NO cost.)
Feb 28, 2014 | 2:15 pm
#4
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,160
Need to meet all the conditions not just 24 hour window.
Always best to check for options multiple ways -- the mobile app will many times have different options from the online site. The Change Flights option from the itin page may have different options from the Checkin page.
So if you don't see what you want, try the other approaches
More about "incorrect" fee in http://www.flyertalk.com/forum/unite...-wikipost.html
Always best to check for options multiple ways -- the mobile app will many times have different options from the online site. The Change Flights option from the itin page may have different options from the Checkin page.
So if you don't see what you want, try the other approaches
More about "incorrect" fee in http://www.flyertalk.com/forum/unite...-wikipost.html
Feb 28, 2014 | 2:36 pm
#5
Join Date: Jul 2007
Location: Brisbane, Australia
Programs: UA 1K/MM, Marriott Titanium, IHG Gold, Hertz PC, Avis PC
Posts: 8,531
Of course if the OP misspoke and it was trying to charge him something (rather than a "change fee" as stated) then yes, the lack of fare bucket availability could be the cause.
Feb 28, 2014 | 2:47 pm
#6
Join Date: Oct 2006
Location: EWR
Programs: UA Gold, UA MM, Marriott Gold, Hilton Diamond
Posts: 1,337
You're not dreaming, the website always gives me better choices than the app and the kiosk is better than both. I have had several instances where the app shows no other flights available and the kiosk shows me 4 or 5 different options.
Feb 28, 2014 | 5:25 pm
#8
Original Poster
Suspended
Join Date: Jul 2009
Location: DCA
Programs: UA Gold
Posts: 1,650
Need to meet all the conditions not just 24 hour window.
Always best to check for options multiple ways -- the mobile app will many times have different options from the online site. The Change Flights option from the itin page may have different options from the Checkin page.
So if you don't see what you want, try the other approaches
More about "incorrect" fee in http://www.flyertalk.com/forum/unite...-wikipost.html
Always best to check for options multiple ways -- the mobile app will many times have different options from the online site. The Change Flights option from the itin page may have different options from the Checkin page.
So if you don't see what you want, try the other approaches
More about "incorrect" fee in http://www.flyertalk.com/forum/unite...-wikipost.html
Feb 28, 2014 | 9:54 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,934
Feb 28, 2014 | 10:47 pm
#10
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,205
On the app (and website), using the check in process, if there are no valid options to change to (or at least, if it doesn't have any that it would present to you), then there will be no change flight button. And IME, it will only ever bring up options in the same fare class - if you want to pay a fare difference to upgrade to a higher fare class, you need to call.
Mar 1, 2014 | 5:58 am
#11
Join Date: Oct 2006
Location: EWR
Programs: UA Gold, UA MM, Marriott Gold, Hilton Diamond
Posts: 1,337
On the app (and website), using the check in process, if there are no valid options to change to (or at least, if it doesn't have any that it would present to you), then there will be no change flight button. And IME, it will only ever bring up options in the same fare class - if you want to pay a fare difference to upgrade to a higher fare class, you need to call.