More UA/SQ award booking challenges
Jan 28, 2014, 12:55 pm
#16
Join Date: Jan 2006
Location: Arlington, VA
Programs: UA 1K, AA PLT, SPG PLT
Posts: 1,612
The IT staff already has their hands full just turning the website into 'tiles', so they likely don't care about this at all; Simply put, it's a sign of COdbaUA's attitude toward technology and moreso, their customers: Reduce the options; Things break; Don't fix them, since the customers don't know any better and if they do, come up with an excuse or say it's a 'bug'.
They know that the relatively small members of FT folks who catch wind of this don't mean anything compared to the hordes of Kettles who cash in their miles on UA-metal EWR-CDG for holiday and think it's amazing that they got there 'for free'.
-jeremy
Jan 30, 2014, 3:13 pm
#17
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
Just changed a US - Europe - Singapore - Japan - US award to include a flight with SQ in the reservation; a manual price was required when reissuing the ticket. The agent seemed to be aware of the issue, and I was only on hold for about 5 minutes.
Jan 30, 2014, 3:22 pm
#18
Join Date: Jan 2014
Posts: 44
Was the SQ flight one of the ones from or to the US? Those seem to be the problem ones.
Jan 30, 2014, 3:56 pm
#19
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
Jan 30, 2014, 5:25 pm
#20
Join Date: Oct 2007
Location: ORD
Programs: nobody
Posts: 1,837
Still on the phone with UA (52 minutes and counting) for 2 tickets from US-HKG to AMS via SIN. I have to say the agent was really friendly though.
Jan 30, 2014, 5:31 pm
#21
Join Date: Jan 2014
Posts: 44
Jan 30, 2014, 6:37 pm
#22
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Not gonna happen until they fix the systems. I'm not holding my breath.
Jan 30, 2014, 7:29 pm
#23
Join Date: Oct 2007
Location: ORD
Programs: nobody
Posts: 1,837
Now I need to get some sleep.Don't wait til the last minute to book award with SQ segment.
Feb 1, 2014, 12:49 am
#24
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763
Mar 1, 2014, 7:45 pm
#26
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389