Consolidated Compensation Thread [2014]
Sep 6, 2014, 12:50 am
#976
Join Date: Aug 2009
Posts: 76
Kmxu, you are right. The award email arrived tonight and it was for $100.
Sep 6, 2014, 8:34 am
#977
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
Seat with broken recline GUM-HNL in paid First. 10,000 miles. Whoopdedoo.
Sep 6, 2014, 9:10 am
#978
Join Date: Mar 2008
Programs: GGL, UA 1MM
Posts: 486
Missed a connecting flight to NRT from SFO by five minutes and was booked on first flight out following day -- just under 22 hours later. Connection was missed because of maintenance issue at IAD. Received three $7 food vouchers and hotel voucher at the dumpy Comfort Inn. Also received 25,000 SkyMiles. Similar issue last year yielded $350 credit voucher.
Same happened to me. Missed my international flight because previous flight late after a mechanical issue. Had to wait 24 hours for next flight. Got the 3x $7 food vouchers, but refused the hotel voucher as didn't like the motel offered, but no "apology" card offered. The United.com/appreciation says no record of anything going wrong so won't accept a claim. Who should I write to? I realise I won't get my hotel back, but some miles, even devalued ones, would be some compensation for my highly inconvenient 24 hours!
JJ
Sep 6, 2014, 10:40 am
#979
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
Hi
Same happened to me. Missed my international flight because previous flight late after a mechanical issue. Had to wait 24 hours for next flight. Got the 3x $7 food vouchers, but refused the hotel voucher as didn't like the motel offered, but no "apology" card offered. The United.com/appreciation says no record of anything going wrong so won't accept a claim. Who should I write to? I realise I won't get my hotel back, but some miles, even devalued ones, would be some compensation for my highly inconvenient 24 hours!
JJ
Same happened to me. Missed my international flight because previous flight late after a mechanical issue. Had to wait 24 hours for next flight. Got the 3x $7 food vouchers, but refused the hotel voucher as didn't like the motel offered, but no "apology" card offered. The United.com/appreciation says no record of anything going wrong so won't accept a claim. Who should I write to? I realise I won't get my hotel back, but some miles, even devalued ones, would be some compensation for my highly inconvenient 24 hours!
JJ
Sep 6, 2014, 10:50 am
#980
Join Date: Sep 2009
Location: Global
Posts: 6,001
Hi
Same happened to me. Missed my international flight because previous flight late after a mechanical issue. Had to wait 24 hours for next flight. Got the 3x $7 food vouchers, but refused the hotel voucher as didn't like the motel offered, but no "apology" card offered. The United.com/appreciation says no record of anything going wrong so won't accept a claim. Who should I write to? I realise I won't get my hotel back, but some miles, even devalued ones, would be some compensation for my highly inconvenient 24 hours!
JJ
Same happened to me. Missed my international flight because previous flight late after a mechanical issue. Had to wait 24 hours for next flight. Got the 3x $7 food vouchers, but refused the hotel voucher as didn't like the motel offered, but no "apology" card offered. The United.com/appreciation says no record of anything going wrong so won't accept a claim. Who should I write to? I realise I won't get my hotel back, but some miles, even devalued ones, would be some compensation for my highly inconvenient 24 hours!
JJ
Also, at some point this has to slide into the realm of fraud to the gov't/consumers. Here is my logic... I assume when a plane has a mechanical, they record and must report it to a gov't agency. Likewise, when there is a missed flight and they do not report a problem to a gov't agency... the stories would not match. Or if UA sends you an email or something else that says there was no problem... then the tell the FAA or some other agency there is a problem... it just seems like fraud somewhere.
Sep 6, 2014, 11:05 am
#981
Join Date: Jan 2012
Programs: UA Gold MM, HHonors Gold, Hertz Five Star Gold, Marriott Gold, Avis First
Posts: 462
I have had better luck with the credit card company... especially if you have any proof of the plane going mechanical.
Also, at some point this has to slide into the realm of fraud to the gov't/consumers. Here is my logic... I assume when a plane has a mechanical, they record and must report it to a gov't agency. Likewise, when there is a missed flight and they do not report a problem to a gov't agency... the stories would not match. Or if UA sends you an email or something else that says there was no problem... then the tell the FAA or some other agency there is a problem... it just seems like fraud somewhere.
Also, at some point this has to slide into the realm of fraud to the gov't/consumers. Here is my logic... I assume when a plane has a mechanical, they record and must report it to a gov't agency. Likewise, when there is a missed flight and they do not report a problem to a gov't agency... the stories would not match. Or if UA sends you an email or something else that says there was no problem... then the tell the FAA or some other agency there is a problem... it just seems like fraud somewhere.
Sep 7, 2014, 7:55 am
#982
Join Date: Aug 2000
Location: IAD/DCA
Programs: UA 1K and Million Miler; Marriott Lifetime Platinum Premier
Posts: 376
Hi
Same happened to me. Missed my international flight because previous flight late after a mechanical issue. Had to wait 24 hours for next flight. Got the 3x $7 food vouchers, but refused the hotel voucher as didn't like the motel offered, but no "apology" card offered. The United.com/appreciation says no record of anything going wrong so won't accept a claim. Who should I write to? I realise I won't get my hotel back, but some miles, even devalued ones, would be some compensation for my highly inconvenient 24 hours!
JJ
Same happened to me. Missed my international flight because previous flight late after a mechanical issue. Had to wait 24 hours for next flight. Got the 3x $7 food vouchers, but refused the hotel voucher as didn't like the motel offered, but no "apology" card offered. The United.com/appreciation says no record of anything going wrong so won't accept a claim. Who should I write to? I realise I won't get my hotel back, but some miles, even devalued ones, would be some compensation for my highly inconvenient 24 hours!
JJ
Sep 7, 2014, 3:40 pm
#983
Join Date: Sep 2014
Posts: 2
Reasonable comp for broken Int'l BF seat?
My partner and I traveled on UA 915 IAD-CDG in PAID BF last week. One of our seats was completely inoperable ... no movement at all, discovered after takeoff. There were no available empty seats to move to. FAs were at best disinterested ("we'll figure it out after the meal service"). We were eventually given a "service interruption" card, but that only allows you to register online, and not provide details - or discuss compensation. I think one GPU ("systemwide") upgrade would be appropriate. Does this seem fair? Any hints on getting a fair outcome?
(I'm a 1MM and again 1K after a several year. Also my first FT post!)
(I'm a 1MM and again 1K after a several year. Also my first FT post!)
Sep 7, 2014, 3:43 pm
#984
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,147
Welcome to FR, SKRDC1!
The form usually results in a voucher or miles, the values of which are based on your status. I've never seen a GPU offered, but you might find this thread useful.
http://www.flyertalk.com/forum/unite...ad-2014-a.html
The form usually results in a voucher or miles, the values of which are based on your status. I've never seen a GPU offered, but you might find this thread useful.
http://www.flyertalk.com/forum/unite...ad-2014-a.html
Sep 7, 2014, 3:50 pm
#985
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,779
My partner and I traveled on UA 915 IAD-CDG in PAID BF last week. One of our seats was completely inoperable ... no movement at all, discovered after takeoff. There were no available empty seats to move to. FAs were at best disinterested ("we'll figure it out after the meal service"). We were eventually given a "service interruption" card, but that only allows you to register online, and not provide details - or discuss compensation. I think one GPU ("systemwide") upgrade would be appropriate. Does this seem fair? Any hints on getting a fair outcome?
(I'm a 1MM and again 1K after a several year. Also my first FT post!)
(I'm a 1MM and again 1K after a several year. Also my first FT post!)
Sep 7, 2014, 5:01 pm
#987
Join Date: Dec 2009
Location: Nashville, TN
Programs: Marriott Lifetime Titanium.;UA 1.5MM; UA Lifetime Gold (whoppee); DL Plat
Posts: 2,124
Keep dreamin'! What is fair and what UA will give you are far two different things. Email and/or write to customer care, give the details in a factual manner, make your proposal and see what happens! You never know unless you ask...(but my bet is you'll get 5k miles and/ or an ETC for 200. So sorry I can't be more positive about it!
Sep 7, 2014, 5:19 pm
#988
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,119
My partner and I traveled on UA 915 IAD-CDG in PAID BF last week. One of our seats was completely inoperable ... no movement at all, discovered after takeoff. There were no available empty seats to move to. FAs were at best disinterested ("we'll figure it out after the meal service"). We were eventually given a "service interruption" card, but that only allows you to register online, and not provide details - or discuss compensation. I think one GPU ("systemwide") upgrade would be appropriate. Does this seem fair? Any hints on getting a fair outcome?
(I'm a 1MM and again 1K after a several year. Also my first FT post!)
(I'm a 1MM and again 1K after a several year. Also my first FT post!)
Sep 7, 2014, 5:19 pm
#989
Join Date: Sep 2014
Posts: 2
Thanks for the feedback - including the consolidation thread. Wish I'd thought to look there!
Cheers!
Cheers!
Sep 10, 2014, 8:20 pm
#990
Join Date: Jan 2004
Location: Vancouver Island
Programs: UA G, *G, Global Entry, Marriott, Hilton, Fairmont, Hyatt, Starwood etc
Posts: 315
I have had better luck with the credit card company... especially if you have any proof of the plane going mechanical.
Also, at some point this has to slide into the realm of fraud to the gov't/consumers. Here is my logic... I assume when a plane has a mechanical, they record and must report it to a gov't agency. Likewise, when there is a missed flight and they do not report a problem to a gov't agency... the stories would not match. Or if UA sends you an email or something else that says there was no problem... then the tell the FAA or some other agency there is a problem... it just seems like fraud somewhere.
Also, at some point this has to slide into the realm of fraud to the gov't/consumers. Here is my logic... I assume when a plane has a mechanical, they record and must report it to a gov't agency. Likewise, when there is a missed flight and they do not report a problem to a gov't agency... the stories would not match. Or if UA sends you an email or something else that says there was no problem... then the tell the FAA or some other agency there is a problem... it just seems like fraud somewhere.