United charging 5000 extra miles to change day of departure award ticket

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Dec 29, 2013, 10:18 am

angelicboris

Original Poster

Join Date: Dec 2010

Location: Cedarhurst, NY

Posts: 91

United charging 5000 extra miles to change day of departure award ticket

I am a UA 1k checked in on a transcon business class Standard Award departing today. I am trying to change the date on ua.com. There is obviously no fee but the website is pricing a new business award at 5000 miles and a standard coach award at a refund of 20000 miles.

Is this something new? A mistake? Please help. Time is short.

Last edited by angelicboris; Dec 29, 2013 at 8:34 pm

Dec 29, 2013, 10:20 am

mherdeg

Join Date: Jan 2009

Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)

Programs: UA 1K

Posts: 5,899

This is like a six minute phone call — I would call UA phone support.

Dec 29, 2013, 10:35 am

unavaca

Join Date: Jun 2007

Location: YVR SFO

Programs: UA G

Posts: 4,866

I have no idea what you just said. Call and see if the 1K line can better understand you.

Dec 29, 2013, 2:14 pm

PV_Premier

FlyerTalk Evangelist

Join Date: Jan 2012

Location: Northern Calif./Eastern Ida.

Programs: Amethyst Premier Plutonium Medallion

Posts: 20,703

just cancel and redeposit the old ticket -- no fee for 1K, and book a new one -- no short notice fee for 1K -- if the new one doesn't quote at proper rate, call reservations and have them look into it.

op is suggesting that the website is quoting him/her 5000 miles higher than the advertised rates in order to get the bookings of standard coach and biz awards domestically.

op paid 50,000 o/w for standard biz award, and when changing the website wants to collect 5000 more miles. when changing to a standard coach award, website wants to refund only 20,000 miles instead of 25,000 -- thus again shorting him/her 5000 miles.

Dec 29, 2013, 8:34 pm

angelicboris

Original Poster

Join Date: Dec 2010

Location: Cedarhurst, NY

Posts: 91

Quote:

Originally Posted by PV_Premier

op paid 50,000 o/w for standard biz award, and when changing the website wants to collect 5000 more miles. when changing to a standard coach award, website wants to refund only 20,000 miles instead of 25,000 -- thus again shorting him/her 5000 miles.

This.

I called and they changed it at no charge. Took three minutes. Thanks!