Jan 3, 2014, 7:11 pm
Last edit by: PTahCha
A recap of some of the key features of the refreshed p.s. product:
The Global First Lounge at JFK is scheduled to remain open, welcoming Global Services members seated in United BusinessFirst on p.s. flights, as well as customers on connecting United Global First itineraries.
Upgrade policies are the same. No CPU. Only miles or instrument-supported upgrades.
http://www.flyertalk.com/forum/20168422-post1.html (UA Insider)
For mileage upgrades requested on or after 1 Feb 2015, Premier members are no longer exempt from upgrade co-pay on the p.s. routes. The co-pay varies by fare basis:
Fare Basis (Co-Pay Each Way)
Y, B (no co-pay)
M,E,U ($75)
H,Q ($125)
V ($175)
W ($225)
S,T,K,L,G,N ($250)
- 28 seats in United BusinessFirst with 180-degree flat-bed seats
- 48 seats in Economy Plus (36" pitch)
- 66 seats in United Economy
- Complimentary in-seat audio video on-demand entertainment. However, headsets are no longer complimentary in economy as of 9/2014.
- USB and standard 110v power outlets accessible from every seat
- Gogo Wi-Fi for a fee (all cabins; no waivers for elite or premium cabin passengers)
The Global First Lounge at JFK is scheduled to remain open, welcoming Global Services members seated in United BusinessFirst on p.s. flights, as well as customers on connecting United Global First itineraries.
Upgrade policies are the same. No CPU. Only miles or instrument-supported upgrades.
http://www.flyertalk.com/forum/20168422-post1.html (UA Insider)
For mileage upgrades requested on or after 1 Feb 2015, Premier members are no longer exempt from upgrade co-pay on the p.s. routes. The co-pay varies by fare basis:
Fare Basis (Co-Pay Each Way)
Y, B (no co-pay)
M,E,U ($75)
H,Q ($125)
V ($175)
W ($225)
S,T,K,L,G,N ($250)
p.s.® Premium Service (LAX/SFO-JFK) Flights on UA - Questions and Experience (2014)
Dec 18, 2014, 1:43 pm
#631
Join Date: Sep 2011
Posts: 5
Ahh OK - sorry op-up not CPU, I'm not too familiar with the terminology. Yeah, we got upgraded to BusinessFirst from E+. Economy was full so I guess we got lucky. Thanks again!
Dec 18, 2014, 3:22 pm
#632
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211
Just wanted to share a recent p.s. experience:
On Dec 15, we were booked on 514 JFK-SFO. I upgraded two of us to BusinessFirst with miles. (Had to call it in when R>0.) When we got to JFK, the employee at the United Club informed us that it won't be a p.s.-configured 757, but a regular 757. No wifi, no AVOD, no power, no lie flat seats. What a bummer. We both really wanted power and wifi so that we could get some work done (and I had run my laptop battery down by this point). The gate agent announced that we would receive a "goodwill gesture" from united.com/appreciation after the flight.
Onboard, they announced that the original p.s.-configured plane had a fuel leak and this was the alternative to cancelling the flight entirely.
After the flight, United.com/appreciation didn't show that we experienced any incovenenience, even up until today. So I wrote into Customer Care and they gave me 4,500 miles.
On Dec 15, we were booked on 514 JFK-SFO. I upgraded two of us to BusinessFirst with miles. (Had to call it in when R>0.) When we got to JFK, the employee at the United Club informed us that it won't be a p.s.-configured 757, but a regular 757. No wifi, no AVOD, no power, no lie flat seats. What a bummer. We both really wanted power and wifi so that we could get some work done (and I had run my laptop battery down by this point). The gate agent announced that we would receive a "goodwill gesture" from united.com/appreciation after the flight.
Onboard, they announced that the original p.s.-configured plane had a fuel leak and this was the alternative to cancelling the flight entirely.
After the flight, United.com/appreciation didn't show that we experienced any incovenenience, even up until today. So I wrote into Customer Care and they gave me 4,500 miles.
Dec 18, 2014, 4:11 pm
#633
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
Thanks so much for the data. I'm wondering what's the reason for the cut. Is JFK-SFO doing so poorly ? Or is UA considering deploying p.s. birds onto a route other than JFK-SFO/LAX ?
Meanwhile, EWR-SFO is at a crazy high of 16x daily in July. EWR-LAX is not too bad either at 13x.
Meanwhile, EWR-SFO is at a crazy high of 16x daily in July. EWR-LAX is not too bad either at 13x.
B6 will soon have 5 flights all operating with Mint service. AA has new A321 (5) flights. DL will have Delta One lie flat seats on all 7 flights per day and VX still has 4 flights.
Dec 18, 2014, 5:10 pm
#634
Join Date: Oct 2005
Programs: Continental
Posts: 1,589
And the Upgrade fees will start on the PS flights next year too.
That is truly suckage!
That is truly suckage!
Dec 18, 2014, 7:46 pm
#635
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,459
Other airlines on the route are increasing frequency and upping their game which has to hurt yields on UA.
B6 will soon have 5 flights all operating with Mint service. AA has new A321 (5) flights. DL will have Delta One lie flat seats on all 7 flights per day and VX still has 4 flights.
B6 will soon have 5 flights all operating with Mint service. AA has new A321 (5) flights. DL will have Delta One lie flat seats on all 7 flights per day and VX still has 4 flights.
When we got to JFK, the employee at the United Club informed us that it won't be a p.s.-configured 757, but a regular 757. No wifi, no AVOD, no power, no lie flat seats. What a bummer. We both really wanted power and wifi so that we could get some work done (and I had run my laptop battery down by this point).
This happens often enough that I check "flight status" obsessively in the 48 hours prior to departure to make sure I still have a ps aircraft. The one time I caught a sub UA was good about letting me switch to a different flight that did have ps configuration.
Dec 24, 2014, 2:15 pm
#636
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211
To follow up, I also wrote to Customer Care on behalf of my partner (Gold member) who was traveling with me (I was Platinum at the time, now 1K). He was given 8,750 miles as a goodwill gesture. I would figure that a CSR would check on what was doled out as compensation to others on that same flight, but perhaps it's more arbitrary than I thought.
Dec 26, 2014, 1:38 pm
#637
Join Date: Jun 2006
Location: Asia
Programs: RVT 1K
Posts: 883
Best seat for overnight red eyed sfo-jfk for sleeping....I take it 1E or 1F? Currently booked into 1E but flight is pretty open.
Guessing not much of meal service with a nearly 9 pm departure so not concerned about that, just want quiet so I can slep!
Guessing not much of meal service with a nearly 9 pm departure so not concerned about that, just want quiet so I can slep!
Dec 26, 2014, 2:19 pm
#638
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
To follow up, I also wrote to Customer Care on behalf of my partner (Gold member) who was traveling with me (I was Platinum at the time, now 1K). He was given 8,750 miles as a goodwill gesture. I would figure that a CSR would check on what was doled out as compensation to others on that same flight, but perhaps it's more arbitrary than I thought.
Both row 1 and 5 have a larger footwell area compared to other rows. FA will place the snack basket in front of 1A/B and 5A/B. That's both a plus (easy access to snacks) and a minus (potential extra foot traffic).
Dec 26, 2014, 2:40 pm
#639
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,459
Yes, and OP was higher status, but got lower compensaiton than his companion.
Both row 1 and 5 have a larger footwell area compared to other rows. FA will place the snack basket in front of 1A/B and 5A/B. That's both a plus (easy access to snacks) and a minus (potential extra foot traffic).
Dec 26, 2014, 3:01 pm
#640
Join Date: Jun 2006
Location: Asia
Programs: RVT 1K
Posts: 883
Thanks! Will stick with what I have!
Any lounge open when arriving before 6 am at JFK? (have onward F flight on ANA around noon)
Any lounge open when arriving before 6 am at JFK? (have onward F flight on ANA around noon)
Dec 26, 2014, 3:05 pm
#641
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,170
Dec 26, 2014, 4:21 pm
#642
Join Date: Feb 2012
Location: DEN
Programs: UA MP Gold, 1MM, Global Entry
Posts: 470
Yes, and OP was higher status, but got lower compensaiton than his companion.
Don't even consider the A/B pair for a redeye due to galley lights and noise. 1E/F are probably best for the red-eye because of the larger footwell and less traffic than row 5. If you don't care about the footwell, 4E/F would also be good choices. But the bulkhead footwell makes a big difference for sleeping on these aircraft.
Don't even consider the A/B pair for a redeye due to galley lights and noise. 1E/F are probably best for the red-eye because of the larger footwell and less traffic than row 5. If you don't care about the footwell, 4E/F would also be good choices. But the bulkhead footwell makes a big difference for sleeping on these aircraft.
Dec 27, 2014, 7:58 pm
#643
Join Date: Sep 2011
Location: Western Pennsylvania
Programs: delta PM, united G, marriott titanium, hilton diamond, avis preferred, hertz pres circle
Posts: 66
M fare on LAX-JFK PS
is it still possible to book an M Fare for a LAX-JFK Premium Service flight?? the ticket will be purchased before March 1, but travel will be in April. As a 1K should I expect an automatic upgrade with the M fare? And will this avoid the co-pay for Premium Service??
Dec 27, 2014, 8:14 pm
#644
Join Date: Mar 2010
Location: NYC
Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC
Posts: 2,389
No Instant Upgrades for elites on p.s. flights.
Dec 28, 2014, 5:27 pm
#645
Join Date: Jul 2005
Location: SFO
Programs: UA 1K and MM, AA EXP
Posts: 427
Tim