Jan 29, 2024, 8:50 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Singapore Airlines (SQ) award booking experiences using United miles
SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases
Old information
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The fee for non-premier to book awards through the call center will NOT be waived as per:
This is currently the policy
Update: SQ's statement on the recent change:
SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases
Old information
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Hi everyone,
I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.
Please let me know if you have any clarifying questions, and I’ll do my best to answer them.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.
Please let me know if you have any clarifying questions, and I’ll do my best to answer them.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Update: SQ's statement on the recent change:
Originally Posted by SQ
Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.
For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
Singapore Airlines (SQ) award booking experiences using United miles {Archive}
Oct 4, 2017, 5:34 am
#721
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
The arrival time is matched with mine (from US) better on SQ. She has been on TG flight before but never experienced with SQ.
Oct 5, 2017, 7:53 am
#724
Join Date: Oct 2016
Location: Chicago, IL
Programs: United Platinum, Marriott/SPG Platinum
Posts: 40
Correct. United.com does not display SQ PNR codes. You have to call United to get it unless you have another Amadeus PNR code from another airline (e.g. TG) in your reservation. But I'm not 100% sure TG even shows up on United.com. I know LH group carrier codes show as well as BR (EVA). I can't remember the rest as I don't have any open reservations except for UA and SQ.
-RM
-RM
Oct 5, 2017, 9:08 am
#725
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
It would seem not all SQ flights are available through United.com. I've been spot checking the SFO/SIN route as I'm flying it through UA this month and SQ never shows up in the results (either the non-stop or connecting). Weird.
As for SQ and the A350...yes, read up on the seats all you want. But getting SQ non-stop to Australia for saver award through United.com is still a decent deal vs going on TG and flying north to Bangkok before coming south again.
BTW, when spot checking SIN-Australia I see plenty of 777 routes open for saver award space as well. So if the A350 is truly a deal breaker then go with different equipment if it's available on your dates.
-RM
As for SQ and the A350...yes, read up on the seats all you want. But getting SQ non-stop to Australia for saver award through United.com is still a decent deal vs going on TG and flying north to Bangkok before coming south again.
BTW, when spot checking SIN-Australia I see plenty of 777 routes open for saver award space as well. So if the A350 is truly a deal breaker then go with different equipment if it's available on your dates.
-RM
Oct 5, 2017, 9:26 am
#726
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
I was pleasantly surprised that United assigned seats for CA and SQ flights immediately after I changed my wife's flight from TG to SQ. The J seats are good enough, which saves me calls to CA and/or getting the SQ PNR.
Oct 5, 2017, 9:52 am
#727
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
It would seem not all SQ flights are available through United.com. I've been spot checking the SFO/SIN route as I'm flying it through UA this month and SQ never shows up in the results (either the non-stop or connecting). Weird.
As for SQ and the A350...yes, read up on the seats all you want. But getting SQ non-stop to Australia for saver award through United.com is still a decent deal vs going on TG and flying north to Bangkok before coming south again.
BTW, when spot checking SIN-Australia I see plenty of 777 routes open for saver award space as well. So if the A350 is truly a deal breaker then go with different equipment if it's available on your dates.
-RM
As for SQ and the A350...yes, read up on the seats all you want. But getting SQ non-stop to Australia for saver award through United.com is still a decent deal vs going on TG and flying north to Bangkok before coming south again.
BTW, when spot checking SIN-Australia I see plenty of 777 routes open for saver award space as well. So if the A350 is truly a deal breaker then go with different equipment if it's available on your dates.
-RM
As for Australia I know up until now they've mostly only made space available on routes operated by 777s that have regional J (aka 1 SYD flight + BNE/Canberra/WLG and maybe others) while holding space on anything with updated lie-flat J (unless you got lucky and they swapped to lie flat after booking). The key is that not all 777s have lie-flat so most of the 777s you see seeing probably have the regional J.
No reason to think this has changed - though perhaps with the A350s coming online they are more open to allowing some lie-flat J to Australia open up.
Oct 5, 2017, 11:33 am
#728
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
As for Australia I know up until now they've mostly only made space available on routes operated by 777s that have regional J (aka 1 SYD flight + BNE/Canberra/WLG and maybe others) while holding space on anything with updated lie-flat J (unless you got lucky and they swapped to lie flat after booking). The key is that not all 777s have lie-flat so most of the 777s you see seeing probably have the regional J.
Notwithstanding the general restriction on 77W and 380 award space, there has been a history of of the lie-flat J configuration showing as bookable on Australia routes; sometimes this can actually be booked and sometimes it cannot.
Oct 5, 2017, 12:29 pm
#729
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
The distinction is 77W and 380 (lie-flats) vs. 772 or 773 (regional seats).
Notwithstanding the general restriction on 77W and 380 award space, there has been a history of of the lie-flat J configuration showing as bookable on Australia routes; sometimes this can actually be booked and sometimes it cannot.
Notwithstanding the general restriction on 77W and 380 award space, there has been a history of of the lie-flat J configuration showing as bookable on Australia routes; sometimes this can actually be booked and sometimes it cannot.
According to expertflyer the seat map for that aircraft shows 2 cabins with 1-2-1 configuration in the J cabin.
I think this might have been a short-lived SQ error -- I no longer see the "I" fare class available for booking on that flight according to united.com and I only see X award inventory online. Too bad. 30k RDM for HKG-SIN, 10.5hr SIN, SIN-SYD in SQ J was a steal.
Last edited by mherdeg; Oct 5, 2017 at 12:45 pm
Oct 5, 2017, 12:37 pm
#730
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
When I looked at this on Tuesday, I found inventory in booking class "I" on 26 Jul 2018 SQ251 SIN-SYD (11:35pm--9:15am), operated by a 777-200.
According to expertflyer the seat map for that aircraft shows 2 cabins with 1-2-1 configuration in the J cabin.
I think this might have been a short-lived SQ error -- I no longer see the "I" fare class available for booking on that flight according to united.com and I only see X award inventory online. Too bad.
According to expertflyer the seat map for that aircraft shows 2 cabins with 1-2-1 configuration in the J cabin.
I think this might have been a short-lived SQ error -- I no longer see the "I" fare class available for booking on that flight according to united.com and I only see X award inventory online. Too bad.
Oct 8, 2017, 12:18 pm
#731
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,057
awesome! SQ is back online. This is a major ^
Oct 10, 2017, 2:23 am
#732
Join Date: Jun 2006
Location: Sun & beach destinations
Programs: UA-lifetime Platinum (2MM), IHG-Amb, HH-Diamond, Hertz-PC, Marriott-Gold, CX-AM
Posts: 1,427
Does Anyone know what happens to the SQ SIN-BNE-SIN award business (I) seat availability on the new A350 planes? They were all widely available almost daily when I saw it last time on 4 October but now they are all gone! Not even a single flight available within a year from today!
Oct 10, 2017, 2:42 am
#733
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Does Anyone know what happens to the SQ SIN-BNE-SIN award business (I) seat availability on the new A350 planes? They were all widely available almost daily when I saw it last time on 4 October but now they are all gone! Not even a single flight available within a year from today!
Oct 10, 2017, 4:57 am
#734
Join Date: Feb 2003
Programs: UA1K, *G & Wife of UA1K MM
Posts: 3,432
We’d be interested in a business award JFK-FRA.
- Are these still available to UA flyers?
- Are they showing up on UA.com?
- Are these still available to UA flyers?
- Are they showing up on UA.com?
Oct 10, 2017, 5:29 am
#735
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005