Ever been declared an unruly passenger? (compensation question)
Dec 14, 2013, 4:59 pm
#137
FlyerTalk Evangelist
Join Date: Mar 2012
Posts: 19,519
Any airborne situation?
If I'm looking out the window and see an engine burst into flames or fall off the plane, I can assure you that a certain impolite word will be uttered - and deemed perfectly acceptable by most people given the circumstances.
If I'm looking out the window and see an engine burst into flames or fall off the plane, I can assure you that a certain impolite word will be uttered - and deemed perfectly acceptable by most people given the circumstances.
Dec 14, 2013, 5:13 pm
#138
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,895
Just saw this from Twitter @mattallaert, a Microsoft employee.
Wow. Just got removed from @united flight because I asked flight attendant's name (because she was rude to other customer).
And he had to switched to Alaska Air to OAK and drive to SF...
http://www.mattwallaert.com/whatever...tendants-name/
Wow. Just got removed from @united flight because I asked flight attendant's name (because she was rude to other customer).
And he had to switched to Alaska Air to OAK and drive to SF...
http://www.mattwallaert.com/whatever...tendants-name/
"@united Kiosks are terrible: bad UI, very slow, multiple "offers". Remembering why I stopped flying you."
Dec 14, 2013, 7:22 pm
#140
Join Date: Sep 2002
Location: Hoboken, NJ; Pembroke Pines, FL
Programs: CO Gold, SPG Gold
Posts: 2,939
Oh, so when people upthread where having the detention vs arrest argument above, what were the pedantic definitions of these two terms that caused the debate?
I'd write to UA and apologize for my behavior. Explain that there were extenuating circumstances (and nicely explain what they were, but not in an entitled sort of manner), but that that wasn't a good excuse for my swearing. That I understand it's a tough job being an FA, and if that FA encounters someone in a similar situation to my wife's, I wouldn't want her to hold my unfortunate "conversation" with her against anyone else.
In all likelihood more good would come out of this approach than one where you attack UA. It's taking the high road without looking like you've got an angle for doing so. Not too many people do that, and it gets noticed.
In all likelihood more good would come out of this approach than one where you attack UA. It's taking the high road without looking like you've got an angle for doing so. Not too many people do that, and it gets noticed.
I have the same problem. I always make sure she knows that I side with her on everything. I find it helpful to talk about my actions in the third person and describe that I do things in order to get what I want, not because I actually disagree with her.
Though even in that circumstance, I think there's value in not panicking everyone on the plane. OTOH, I'm not saying that you should pull the call button and wait for the FA to come by.
Dec 14, 2013, 7:49 pm
#141
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,899
From a Microsoft employee? Complaining about bad UI? ROTFL - that's too funny!
Dec 14, 2013, 7:55 pm
#142
Join Date: Oct 2007
Programs: Maker's Mark Ambassador
Posts: 263
At the very least crew should stick around and explain themselves whenever calling for police. Might stop the "revenge" and "pre-emptive" calls (they do happen) but could lead to flight cancellations too if crew busy chatting with police misses departure slot.
Says who? Some forms of cursing are actual threats, some are implied threats and some are neither. If people can't tell the difference, their emotional stability is to be questioned.
No different than people who find every deed they dislike offensive.
Dec 14, 2013, 8:42 pm
#143
Join Date: Oct 2013
Location: Van down by the river
Programs: UA GS, AA EXP, Marriott PP/LT Plat, Golden Circle Diamond
Posts: 718
If FAs knew there would be an inquiry, it would serve many purposes. At the least, it would start to curtail the petty nature of retaliation by FAs. I can't wait until they cross the wrong person and laws get rewritten as a result.
Dec 14, 2013, 9:25 pm
#144
Join Date: Sep 2002
Location: Hoboken, NJ; Pembroke Pines, FL
Programs: CO Gold, SPG Gold
Posts: 2,939
Regarding cursing, I thought I went into enough detail when I said cursing *at* someone was threatening vs using cursing as an adjective? Did you not understand the distinction I was making? I think you are agreeing with me.
Note that I *am* asserting that all verbal abuse is threatening. It is meant to belittle, demean, or to gain compliance through intimidation. I would also suggest that cursing under your breath is *extremely* likely to be verbally abusive. Otherwise why say it under your breath?
Dec 14, 2013, 11:02 pm
#145
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
Exactly. As the sensitivity training at work teaches us, offensive is in the eye of the beholder and if a colleague says your behavior is offensive to them, you have to stop regardless of whether you think it is offensive.
Regarding cursing, I thought I went into enough detail when I said cursing *at* someone was threatening vs using cursing as an adjective? Did you not understand the distinction I was making? I think you are agreeing with me.
Note that I *am* asserting that all verbal abuse is threatening. It is meant to belittle, demean, or to gain compliance through intimidation. I would also suggest that cursing under your breath is *extremely* likely to be verbally abusive. Otherwise why say it under your breath?
Regarding cursing, I thought I went into enough detail when I said cursing *at* someone was threatening vs using cursing as an adjective? Did you not understand the distinction I was making? I think you are agreeing with me.
Note that I *am* asserting that all verbal abuse is threatening. It is meant to belittle, demean, or to gain compliance through intimidation. I would also suggest that cursing under your breath is *extremely* likely to be verbally abusive. Otherwise why say it under your breath?
At one point I made a habit of taking photos of every BSOD I found on an arrivals or departure screen. Too bad I didn't keep track of them and put them on a web page. Some of the "fails" were epic. Quite a number where the display had gone 90 degrees too. But I wouldn't be too hard on any one individual and blame him or her for all his company's problems. Oh. Wait. This is FT. The land of Smi/J. What was I thinking?
Dec 15, 2013, 5:27 am
#147
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
In either case such over-protection of sentiments must not extend to customers, they should be entitled to offend all they want.
Regarding cursing, I thought I went into enough detail when I said cursing *at* someone was threatening vs using cursing as an adjective? Did you not understand the distinction I was making?
Having said that, I do not understand why pax still interact with crews in such ways. Just accept that the power pendulum has shifted all the way 4th Reich when it comes to air travel. That arguments are of no help nor is the jurisdiction.
Just save the venting for the cases where you travel in Europe or Asia where verbal battles are still within human interaction.
Dec 15, 2013, 6:59 am
#148
Join Date: Apr 2009
Location: New York
Programs: UA MileagePlus (Platinum)
Posts: 163
United should sell access to the FC lav. You know, $5.99 for flights under 2 hours and $9.99 for flights over 2 hours (boarding pass travel time, of course).
They can call it "Premier Potty Access."
Jeff should hire me right now.
They can call it "Premier Potty Access."
Jeff should hire me right now.
Dec 15, 2013, 8:56 am
#149
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
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I'm kind of embarrassed to admit a run-in I had with a flight attendant a number of years ago, but this post brought back a memory. I was returning from a conference in New Orleans en route to Houston. We left the gate but sat on the tarmac for about 90 minutes waiting for clearance to take off due to bad weather in Houston. We were invited to move about the cabin while waiting. I was talking to my seat mate, and we were exchanging some humorous stories from our work in the emergency room. Out of nowhere came this aggressive 6ft tall masculine-appearing female flight attendant. She said, "sir, will you please sit down...you are scaring people." Everyone around me looked in disbelief, as did I, for nothing I was doing seemed to be scaring anybody. I felt a combination of embarrassment and humiliation. No alcohol, just laughing. This was shortly after 9/11, and so one had to be particularly sensitive of any comments directed toward flight staff. I waited until mid-flight, then rang the bell. This woman came up and asked what I needed. I said, "I'm looking for a female flight attendant." She abruptly turned around and left with a disgusted look on her face. I realize now how immature this was, but it accomplished something. How could she possibly complain to her superiors that she was upset that a passenger mistook her for being a man? Touché.