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Old Oct 1, 2013 | 12:25 pm
  #1  
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Shutdown exceptions

I don't suppose I should expect to see an exception policy for travel affected by the gov't shutdown, should I? Had some field work booked next week in a National Park that is looking pretty sketchy at this point.
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Old Oct 1, 2013 | 12:29 pm
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Originally Posted by eflyte
I don't suppose I should expect to see an exception policy for travel affected by the gov't shutdown, should I? Had some field work booked next week in a National Park that is looking pretty sketchy at this point.
No -- they would've issued it awhile ago if so.
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Old Oct 1, 2013 | 12:55 pm
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How would they enforce this?
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Old Oct 1, 2013 | 12:58 pm
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OK, good point. Guess this is what trip insurance is for, if you're into that sort of thing.
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Old Oct 18, 2013 | 5:45 am
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Happy News on Shutdown

Now a moot issue since the shutdown is over BUT when I called to cancel a planned EWR-PDX trip early this week, I asked the 1K agent about any possible waiver of the change fee since my trip was being cancelled because the federal employees I was scheduled to meet were on furlough and unavailable. The agent told me that United was making some exceptions, and would require a letter and some documentation. I was transferred to the executive services desk and enjoyed a conversation with a truly nice agent. I explained the situation and without any further effort on my part, she waived the $200 change fee and arranged for the ticket purchase price to be credited to my account. Ten minutes, tops, to save the $200 fee. And leave me feeling very, very well treated.
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Old Oct 18, 2013 | 6:24 am
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Friendly service

This is called "Friendly" although some people on the FT do not agree with this characterization. Happy flying!
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Old Oct 18, 2013 | 8:20 am
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As the shutdown is now over, I'm going to close this thread.

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