Shutdown exceptions
#1
Original Poster



Join Date: Dec 2011
Location: SLC
Programs: UA 1K
Posts: 503
Shutdown exceptions
I don't suppose I should expect to see an exception policy for travel affected by the gov't shutdown, should I? Had some field work booked next week in a National Park that is looking pretty sketchy at this point.
#3


Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 5,393
How would they enforce this?
#4
Original Poster



Join Date: Dec 2011
Location: SLC
Programs: UA 1K
Posts: 503
OK, good point. Guess this is what trip insurance is for, if you're into that sort of thing.
#5
Join Date: Jun 2007
Location: Washington, DC
Programs: United 1K (3MM) and RCC, elite levels for most hotel and car programs
Posts: 273
Happy News on Shutdown
Now a moot issue since the shutdown is over BUT when I called to cancel a planned EWR-PDX trip early this week, I asked the 1K agent about any possible waiver of the change fee since my trip was being cancelled because the federal employees I was scheduled to meet were on furlough and unavailable. The agent told me that United was making some exceptions, and would require a letter and some documentation. I was transferred to the executive services desk and enjoyed a conversation with a truly nice agent. I explained the situation and without any further effort on my part, she waived the $200 change fee and arranged for the ticket purchase price to be credited to my account. Ten minutes, tops, to save the $200 fee. And leave me feeling very, very well treated.
#6




Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium, LTP; IHG Platinum
Posts: 7,942
Friendly service
This is called "Friendly" although some people on the FT do not agree with this characterization. Happy flying!
#7
Moderator: Midwest, Las Vegas & Dining Buzz



Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,092
As the shutdown is now over, I'm going to close this thread.
iluv2fly
Moderator, UA
iluv2fly
Moderator, UA


