P fare ticketed in Jan. Different answers on chg. fee
Jul 24, 2013, 6:12 pm
#1
Original Poster
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,438
P fare ticketed in Jan. Different answers on chg. fee
I can't find the fare rules so I am going to the experts.
I want to change the return of a trip that has begun. It was a combo P fare on the TATL and L fare from US to Canada. I want to push my return back a day and the buckets are open.
I was told by Premier Desk agent 1 that the fee was $250 as I ticketed in January. Didn't do change with that agent as I had not firmed up plans for return at that point. NOw I have firm plans, Premier Desk agent 2 says that the change fee was $400 in January and did not increase and I have to pay $400 to change.
Which agent is correct. Of course I want Premier Desk agent 1 to be correct!
Thanks
I want to change the return of a trip that has begun. It was a combo P fare on the TATL and L fare from US to Canada. I want to push my return back a day and the buckets are open.
I was told by Premier Desk agent 1 that the fee was $250 as I ticketed in January. Didn't do change with that agent as I had not firmed up plans for return at that point. NOw I have firm plans, Premier Desk agent 2 says that the change fee was $400 in January and did not increase and I have to pay $400 to change.
Which agent is correct. Of course I want Premier Desk agent 1 to be correct!
Thanks
Jul 24, 2013, 6:51 pm
#2
Original Poster
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,438
Lol I'm answering my own post. Agent 3 tells me the change fee is $450...,,,,
HUCA and agent 4 says its $250 to change but now there is an add collect of $900 even though the fare buckets are available. this is the first time in 4 calls an add collect is mentioned.
HUCA and agent 4 says its $250 to change but now there is an add collect of $900 even though the fare buckets are available. this is the first time in 4 calls an add collect is mentioned.
Jul 24, 2013, 6:53 pm
#3
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,666
if you know the fare code,post it and those of us with EF subscriptions can get you a definitive answer. otherwise post the routing and the ticketing and travel dates and we can figure it out from there.
Jul 24, 2013, 8:11 pm
#6
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
cruisr:
If you post the date of purchase, the routing, and rough travel dates we can look up what the fare rules probably were.
Most TATL P-fares issued in January had a $400 change fee attached, and you would need to pay the highest of all possible change fees unless you only needed to change a component that could stand on it's own. For example, if you needed to change the return TATL (P) fare, you'd have to pay the $400, but if you only needed to change the USA-Canada segment on the T fare, you could probably get away with paying whatever the change fee is for the T segment.
Having said that, USA-Canada segment should probably have a $150 change fee, so I have no idea where an agent would have gotten $250. My guess is that the agent mistakenly quoted the change fee associated with typical economy TATL fares rather than the P fare you purchased.
If you post the date of purchase, the routing, and rough travel dates we can look up what the fare rules probably were.
Most TATL P-fares issued in January had a $400 change fee attached, and you would need to pay the highest of all possible change fees unless you only needed to change a component that could stand on it's own. For example, if you needed to change the return TATL (P) fare, you'd have to pay the $400, but if you only needed to change the USA-Canada segment on the T fare, you could probably get away with paying whatever the change fee is for the T segment.
Having said that, USA-Canada segment should probably have a $150 change fee, so I have no idea where an agent would have gotten $250. My guess is that the agent mistakenly quoted the change fee associated with typical economy TATL fares rather than the P fare you purchased.