EVA (BR) award experiences using United miles
Nov 9, 2017, 6:20 pm
#256
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
I've been monitoring availability for a BR J flight from JFK-TPE. Availability opened up last night as of 10pm according to ExpertFlyer. UA website showing availability, however, once I get to payment page, it errors out and I am unable to book the ticket. Any suggestions?
I've called UA and per phone agents, they do not see any availability. Any thoughts? Do we think a seat(s) will open up and be able to be booked?
I've called UA and per phone agents, they do not see any availability. Any thoughts? Do we think a seat(s) will open up and be able to be booked?
Nov 10, 2017, 11:42 am
#257
Join Date: Nov 2008
Location: New York, NY
Posts: 343
Nov 11, 2017, 8:43 am
#259
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Nov 14, 2017, 2:54 pm
#260
Join Date: Nov 2008
Location: New York, NY
Posts: 343
Looked on Lifemiles and ANA and it does not show up either, so I'm guessing it's a Phantom Award, which is insanely frustrating, especially since it's been up for 5 days. I'm wondering what the latency is for UA posting availability and BR actually releasing it to them. I'm hoping they have some understanding that it will be released shortly. If not, well, sorry brother-in-law, you're in PE for this trip, will sneak you a canape.
Thought I'd report back. Searched LifeMiles availability at about 1:00pm EST, which was just after T-48 from departure. Availability opened up after weeks of showing nothing. Went to UA website and award availability was showing, as it has been for 10 days now, selected BR29, went to cart and was actually able to purchase it! ^
^
Nov 14, 2017, 3:12 pm
#261
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
Thought I'd report back. Searched LifeMiles availability at about 1:00pm EST, which was just after T-48 from departure. Availability opened up after weeks of showing nothing. Went to UA website and award availability was showing, as it has been for 10 days now, selected BR29, went to cart and was actually able to purchase it! ^^
^
Feb 3, 2020, 5:06 pm
#262
Join Date: Jun 2009
Location: Oakland, CA
Posts: 1,231
Anyone experiencing phantom award space on Eva using United miles? The two routes I was looking for in December (LAX-TPE and YYZ-TPE) both show availability, but when I try to book online, it gives me an error. I called in but agent couldn't help either. What's a good way to verify actual availability? thanks.
Last edited by hamburglar; Feb 3, 2020 at 5:08 pm Reason: dates
Feb 3, 2020, 7:45 pm
#263
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Anyone experiencing phantom award space on Eva using United miles? The two routes I was looking for in December (LAX-TPE and YYZ-TPE) both show availability, but when I try to book online, it gives me an error. I called in but agent couldn't help either. What's a good way to verify actual availability? thanks.
Not that it will change anything, you can check availability via HN/ANA or AC award booking engines. While they also can have phantom inventory, if one of them is showing no inventory, that further supports the phantom situation.
Feb 4, 2020, 9:55 am
#265
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,508
Edit: At least the accurate yes/no response when looking, as they don't provide exact numbers.
Last edited by lowfareair; Feb 4, 2020 at 10:06 am
Feb 4, 2020, 11:55 am
#267
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
I have lost track of how ExpertFlyer gets this award inventory information but for some *A carriers the information is for the flight operator's program members and does not reflect partner program availability. At one time, EF got *A award data from NH/ANA, but NH/ANA has had phantom data and less reliable in recent years..
So EF data has to be used to knowing where it is accessed from.
But in the end, what the other sources show do not matter, if not bookable by you or the agent.
This could be stale information or it could be a precursor to future availability. All you can do is try again later.
So EF data has to be used to knowing where it is accessed from.
But in the end, what the other sources show do not matter, if not bookable by you or the agent.
This could be stale information or it could be a precursor to future availability. All you can do is try again later.
Last edited by WineCountryUA; Feb 4, 2020 at 12:02 pm
Feb 4, 2020, 10:46 pm
#269
Join Date: Aug 2009
Location: YEG
Programs: UA 1K, Marriott Titanium
Posts: 755
If you get an error and the agent is unable to book, that is pretty much game end.
Not that it will change anything, you can check availability via HN/ANA or AC award booking engines. While they also can have phantom inventory, if one of them is showing no inventory, that further supports the phantom situation.
Not that it will change anything, you can check availability via HN/ANA or AC award booking engines. While they also can have phantom inventory, if one of them is showing no inventory, that further supports the phantom situation.
tried again today and it booked online with no issue and tickets issued normally a minute later.
2 Eva segments bkk-tpe and tpe-yvr so don’t give up yet !!
Apr 12, 2020, 1:45 pm
#270
Join Date: Jun 2003
Location: Chula Vista, CA, United States
Posts: 32
How long does a United MileagePlus award purchase take to show up on partner website?
I used milage to get 2 tickets to Hong Kong on April 11th on EVA how long should it take to show up in EVAs system?