United changed our Itinerary and the time is not acceptable...now what?
May 22, 2013, 10:53 am
#31
Suspended
Join Date: Apr 2013
Posts: 18
I am not agreeing with you.
I am saying that seat maps are an indicator of available seats.
But, they are an imperfect indicator.
Back to the example I cited - GS put me on a flight that was more expensive, that had no R space, and for which there were no seats showing as open on the seat map.
And, that was awesome.
I am saying that seat maps are an indicator of available seats.
But, they are an imperfect indicator.
Back to the example I cited - GS put me on a flight that was more expensive, that had no R space, and for which there were no seats showing as open on the seat map.
And, that was awesome.
Your "imperfect indicator" was not only imperfect, it was flat out incorrect.
May 22, 2013, 11:05 am
#32
Join Date: Jul 2004
Posts: 4,542
I am not agreeing with you.
I am saying that seat maps are an indicator of available seats.
But, they are an imperfect indicator.
Back to the example I cited - in response to a schedule change - GS put me on a flight that was more expensive, that had no R space, and for which there were no seats showing as open on the seat map.
And, that was awesome.
I am saying that seat maps are an indicator of available seats.
But, they are an imperfect indicator.
Back to the example I cited - in response to a schedule change - GS put me on a flight that was more expensive, that had no R space, and for which there were no seats showing as open on the seat map.
And, that was awesome.
May 22, 2013, 11:09 am
#33
Join Date: Jun 2005
Posts: 4,645
Relevant because I had chosen a crappy route to get R space, and they put me into a better route for which there was not R space, and I had the leverage to do it as a result of a schedule change, which is the topic of this thread, right?
May 22, 2013, 11:19 am
#34
Join Date: Feb 2011
Location: DEN
Programs: United Premier 1K, Marriott Platinum, Frontier, Delta, Hertz Gold, National Emerald Club
Posts: 928
Definitely talk to UA.
I had it where a flight was canceled, an the default flight they put me on basically lost me an entire day with my client. This would not work for me at all.
I just explained to them that I needed the next available flight. No fighting, they (and I) found an American flight leaving in an hour and a half, and they got me on that flight without issue.
The automatic system I believe only puts you on UA flights, and the next UA flight might not work out, so call them.
I had it where a flight was canceled, an the default flight they put me on basically lost me an entire day with my client. This would not work for me at all.
I just explained to them that I needed the next available flight. No fighting, they (and I) found an American flight leaving in an hour and a half, and they got me on that flight without issue.
The automatic system I believe only puts you on UA flights, and the next UA flight might not work out, so call them.
May 22, 2013, 11:22 am
#35
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,694
As I GS- I love schedule changes. In my experience, a schedule change is almost a freebie pass to do whatever I want routing wise. Last month I was scheduled to fly ORD-MUC-BCN on UA connecting to LH. Originally ORD-MUC was a 764 (CO 2 cabin for those who don't know) but was switched to a PMUA 763 (3 cabin). I tend to not like the 763s, the ventilation is horrible and I always feel disgusting after going TATL on them.
May 22, 2013, 12:02 pm
#36
Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
For what it is worth, as a 1K (and GS for several years) UA has done similar things for me both pre and post bankruptcy...on a regular basis. A few years ago just prior to the merger, I had a UA station manager tell me that as long as it was not against Federal law, they would do it for me. It was their goal to keep their loyal flyers loyal! Now, not so much
Exactly what I was thinking!! Oh well, to each his/her own!
To the OP...as others have said, call UA sooner than later...they will most likely work with you to find a agreeable solution...if one exists!
To the OP...as others have said, call UA sooner than later...they will most likely work with you to find a agreeable solution...if one exists!
May 22, 2013, 1:41 pm
#37
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Jun 4, 2013, 2:12 pm
#39
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2003
Location: Depends on the day!
Programs: Marriott/Lifetime Titanium Hyatt/Explorist, Hilton/Silver, IHG Spire,UA Gold
Posts: 17,832
Finally got around to having my wife call the GS desk. They did exactly what most everyone predicted...basically said your SOL and they won't do anything but put us on an alternate UA flight that day or the next (neither of which work for us), or refund our money...so that's the route we're going to go, and just book the AA flight.
I know this is standard stuff and all...but this whole thing is leaving me a bit miffed at UA...fair or unfair, I'm not real happy!
I know this is standard stuff and all...but this whole thing is leaving me a bit miffed at UA...fair or unfair, I'm not real happy!