Change Fee Increase to $200/300

Old Apr 18, 2013, 7:51 pm
  #61  
FlyerTalk Evangelist
 
Join Date: Dec 2002
Programs: UA Platinum MM; DL Silver; IHG Diamond Ambassador; Hilton Gold; Marriott Gold
Posts: 24,253
I've been seeing a lot of nearly $700 non-refundable round-trip fares on one of my main intraTexas short-haul routes. That's a lot to pass on to my clients already, but my plans change, and now it'll cost 'em another two Benjamins?

Ridiculous.

Last edited by SAT Lawyer; Apr 18, 2013 at 8:08 pm
SAT Lawyer is offline  
Old Apr 18, 2013, 7:55 pm
  #62  
 
Join Date: Oct 2011
Location: SFO/SJC/OAK/STS
Programs: Alaska MVPG, Delta PM, AA EXP, Wannabe SkyWest 1K
Posts: 644
Makes sense given all the cut rate fares they're offering. But it doesn't matter if domestic changes are $150 or $200, I'll pay a greater premium than that to avoid the ancient ghetto aircraft, Soviet bread line customer service, and planes that have 1980s CRTs, but no Wi-Fi.
PotomacApproach is offline  
Old Apr 18, 2013, 7:59 pm
  #63  
 
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
I see a lot of people balking at the $200/$300 change fee, which has to be paid upfront ala CO. Letting the ticket sit and of course will possibly lead to UA being unable to re-sell that seat at a higher cost, later. Planes going out with more empty seats as who is going to by the tickets T<1 hour. Or UA going to being more aggressive in over-sales, anti-CO, then paying out more IDB's. None of it sounds good for the bottom line. Smisek needs to pull his head out of his arse and smell the Freshpoo. These customer unfriendly things didn't work this past year and won't in the future.

What I find highly amusing is the CO die hards on here still defending this downward spiral. Rah rah CO, charge me more money because your the best in the sky. Rah rah
zoegksf is offline  
Old Apr 18, 2013, 8:10 pm
  #64  
FlyerTalk Evangelist
 
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,710
Originally Posted by ddrost1
^

this is ridiculous, unless my G and N fares are magically going to be $25-50 cheaper. paging UA Insider for the latest spin from the HouCrew on this change we are going to like.
That math wouldn't work out unless they were averaging 1 change on every 1-2 G/N fates.
mduell is online now  
Old Apr 18, 2013, 8:11 pm
  #65  
 
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 6,005
Originally Posted by UAPremierGuy
Wow. Pathetic. Forget competing on service. UA continually takes the lead on nickel and diming its customers. It'll be interesting to see which airlines follow this (I'd imagine most legacy carriers domestically will).
Try DL
edgewood49 is offline  
Old Apr 18, 2013, 8:13 pm
  #66  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,173
Originally Posted by PotomacApproach
Makes sense given all the cut rate fares they're offering. But it doesn't matter if domestic changes are $150 or $200, I'll pay a greater premium than that to avoid the ancient ghetto aircraft, Soviet bread line customer service, and planes that have 1980s CRTs, but no Wi-Fi.
On what route do these "cut rate" fares exist?
UA-NYC is offline  
Old Apr 18, 2013, 8:28 pm
  #67  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Originally Posted by uastarflyer
Humbly disagree - change fees hammer families that book multiple tickets in advance only to have conflicts crop up closer to departure.

I recently ate $600 for family of 4. Never again.

A biz related change, well the biz eats the fee.
+1 - Businesses average out the necessity of change fees over large #'s and are likely less price sensitive. Leisure family travelers have no choice. When something happens, they have to change and they have to pay. Few are sophisticated enough to look at these fees upfront.

Lets also not forget that within 6 months, DL and US-AA will be at $200 as well.
Often1 is offline  
Old Apr 18, 2013, 8:41 pm
  #68  
 
Join Date: Dec 2010
Location: Tulsa, OK
Programs: AA EXP, UA Silver, SPG Plat, Marriott Plat
Posts: 1,264
Lets also not forget that within 6 months, DL and US-AA will be at $200 as well.
You say this like it's a certainty. Did the other airlines follow US by charging for on board sodas and putting advertisements on tray tables? No.

Have other airlines followed DL with the MQD's yet? No.

I could go on and on. The only thing airlines typically follow each other on are fares.
fieldeng is offline  
Old Apr 18, 2013, 8:45 pm
  #69  
Suspended
 
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
This is no different to what happens when one of the major US airlines tests a fare increase and waits for the others to match it or not. These happen 5-10 times a year and are initiated by UA, DL, AA, etc. The same thing will happen here - either all of those airlines will follow suit or UA will be back at the lower rates in a month.

These things happen all the time - and unlike a change fee increase, a fare increase affects everyone. It's amusing to see all the faux outrage though and threats to go to WN

There is zero room for one major US airline to be out of step with the others on pricing for a very short length of time - keep that in mind. You can forget any notion that this will impact PRASM relative to competitors or any similar metric.
star_world is offline  
Old Apr 18, 2013, 8:45 pm
  #70  
FlyerTalk Evangelist
 
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,763
we will see how long this one lasts...

like more fare increases, if other airlines don't match it, this one will go away.
we can hope so...
entropy is offline  
Old Apr 18, 2013, 8:51 pm
  #71  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,160
Originally Posted by entropy
we will see how long this one lasts...

like more fare increases, if other airlines don't match it, this one will go away.
we can hope so...
Any history on a legacy airline backtracking on a change fee increase?
Have seen backtracking on fares but don't remember much backtracking on fees?
WineCountryUA is offline  
Old Apr 18, 2013, 8:52 pm
  #72  
Ambassador: World of Hyatt
 
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,195
This is why mergers are so beneficial for consumers
777 global mile hound is offline  
Old Apr 18, 2013, 9:00 pm
  #73  
 
Join Date: Jun 2007
Location: YVR SFO
Programs: UA G
Posts: 4,866
Originally Posted by uastarflyer
Weak rebuttal IMO.

If my plans change by a couple of hours, there may be a tiny benefit to having booked UA. *

Anything else UA loses. I should say, the customer loses big.

* I can cancel and re-buy on day of travel on WN and circumvent full fare upgrade for standby, buckets permitting.
As far as I know, WN has nothing but full fare Y available on day of departure, hence the upfare to full Y. It's really "upfare to the current fare in the market," which ends up being full Y.
unavaca is offline  
Old Apr 18, 2013, 9:01 pm
  #74  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,919
Originally Posted by star_world
This is no different to what happens when one of the major US airlines tests a fare increase and waits for the others to match it or not. These happen 5-10 times a year and are initiated by UA, DL, AA, etc. The same thing will happen here - either all of those airlines will follow suit or UA will be back at the lower rates in a month.

These things happen all the time - and unlike a change fee increase, a fare increase affects everyone. It's amusing to see all the faux outrage though and threats to go to WN

There is zero room for one major US airline to be out of step with the others on pricing for a very short length of time - keep that in mind. You can forget any notion that this will impact PRASM relative to competitors or any similar metric.
This.

Originally Posted by entropy
we will see how long this one lasts...

like more fare increases, if other airlines don't match it, this one will go away.
we can hope so...
And this.

That's what i was trying to get at earlier. Either the other legacies will follow, and then its not a disadvantage. Or the others won't follow, and UA will roll it back. I don't think it'll take a month. I figure a week tops. Or maybe like any other fare increase - by Monday next week.

I don't agree with the increase, though given my change history, I have saved thousands upon thousands of $ over the years by paying discount fares, and making a change once in a while. I'm guessing I average one change every two to three years. Yes, its a bit of cash. But always well less then the cost of booking a non-refundable ticket, even if it had been at $200 for a domestic ticket all this time.

On the other hand, it'll be interesting to see if all those that talk about walking over to WN/VX actually will. Particularly VX, which still serves only a handful of destinations (I just counted 24 on their site). Sure, they have many features that passengers say they want. But no one really knows if they are actually making $ or are close to it, or if they will be able to make it in the long term.
emcampbe is offline  
Old Apr 18, 2013, 9:10 pm
  #75  
FlyerTalk Evangelist
 
Join Date: Feb 2003
Posts: 10,250
Originally Posted by 777 global mile hound
This is why mergers are so beneficial for consumers
Yeah, but now I can fly from Bangkok to Delhi all on United, with a stopover in Saipan if I feel like it.
travelinmanS is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.