Seat Upgrade Notification FAIL
Apr 11, 2013, 9:47 am
#1
Original Poster
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Seat Upgrade Notification FAIL
Sorry if this has been posted elsewhere. Please move if it belongs in another thread.
I received an email that my IAD-DEN flight had been upgraded to F. Unfortunately when I log into .bomb it's still showing me in Y and won't let me select a seat up front?
Is this a know bug? Does it take hours to process once I get the email? Or did I get the email erroneously and I'm really not upgraded. It looks like they pulled the RPUs!
Thanks
I received an email that my IAD-DEN flight had been upgraded to F. Unfortunately when I log into .bomb it's still showing me in Y and won't let me select a seat up front?
Is this a know bug? Does it take hours to process once I get the email? Or did I get the email erroneously and I'm really not upgraded. It looks like they pulled the RPUs!
Thanks
Apr 11, 2013, 10:11 am
#2
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,404
Call. Since it's instrument supported vs. CPU, sometimes I've noticed the F segment gets added separately, or the Y one not removed, and a call is required to fix it. I've never had that problem with CPUs but have seen it several times with instruments--must have to do with the way UA processes them.
Apr 11, 2013, 10:16 am
#3
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,281
Apr 11, 2013, 12:45 pm
#4
Original Poster
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,732
Thanks for everyone's replies. I went to lunch and had a meeting so I couldn't check back until now. What's interesting is that United's web site allowed me to select a seat in F so it indeed appears that the email's are going out in advance of the underlying web interface allowing you to make the seat change.
Thought everyone should know. At least it got resolved and didn't need to call.
Thought everyone should know. At least it got resolved and didn't need to call.
Apr 11, 2013, 1:56 pm
#6
Join Date: Feb 2009
Location: London NW10
Programs: UA 1K 1.5MM, BA Blue, Wyndham Diamond
Posts: 214
Upgrade eligibilty arrows gone
Love_to_Travel is not alone: the "Upgrade Eligible" arrows on three of my forthcoming itineraries have disappeared as well. I hope that this does not mean that I will not be considered for CPU.
Apr 11, 2013, 2:04 pm
#8
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,281
Upgrade arrows seem to disappear from time to time -- only to re-appear in a day or so ????
Being upgraded is one reason but random fickleness is also another. My bet is on the latter in most cases.
Being upgraded is one reason but random fickleness is also another. My bet is on the latter in most cases.