Smisek article on loyalty in Hemispheres Magazine
Feb 2, 2013, 12:31 am
#61
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Feb 2, 2013, 4:20 am
#62
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This.
And this.
And this.
In this merger pawn might be fitting.
Everything this regime has done, commensurate with the 'all elites are equal' mentality and the 'you're in' program and the anti customer hostility and the devaluations of mp to remove over entitlement and the transactional model in which loyalty has no impact on any outcome ... All of this says that loyalty is irrelevant to this regime. Smisek has set a new bar for lies.
Service comes from leadership and culture not from training. He should be embarrassed to publicly say what he has said. The rotten service starts at his desk and flows down from there.
Service comes from leadership and culture not from training. He should be embarrassed to publicly say what he has said. The rotten service starts at his desk and flows down from there.
And this.
In this merger pawn might be fitting.
Feb 2, 2013, 4:25 am
#63
Join Date: Oct 2012
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[QUOTEWhat have you done for me lately mindset, is not loyalty. And about 90% of the conversation among self proclaimed "loyal" United or Continental customers here is of this sort. And this is not loyalty.][/QUOTE]
Correction. 99%
Correction. 99%
Feb 2, 2013, 8:30 am
#64
Join Date: Aug 2004
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Feb 2, 2013, 8:51 am
#66
Join Date: Aug 2007
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(While I have met individual pilots who understood customer recognition and service by greeting passengers, and especially by giving me thier card, etc., I have less regard for the pilots as a whole and their United union, which at one time demamded to be the highest paid in the industry - and got it. All of which was lost in bankruptcy, thank you very much.)
Over the years, I have spoken with many dedicated United employees. I am sad for them that they have seen the erosion of the airline that many of them have worked for all of their lives.
On a recent occasion, before I did not renew my United Club membership, I had time to speak with the two agents at the ORD Club across from or near gate B 6. They were still struggling with the "new" CO adopted reservation system. When I mentioned that the airline had probably chosen the best system, they looked at me, and both, at the same time responded: "No, they chose the cheapest system".
THAT says it all, doesn't it!
Feb 2, 2013, 9:27 am
#67
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Everything this regime has done, commensurate with the 'all elites are equal' mentality and the 'you're in' program and the anti customer hostility and the devaluations of mp to remove over entitlement and the transactional model in which loyalty has no impact on any outcome ... All of this says that loyalty is irrelevant to this regime. Smisek has set a new bar for lies.
Service comes from leadership and culture not from training. He should be embarrassed to publicly say what he has said. The rotten service starts at his desk and flows down from there.
Service comes from leadership and culture not from training. He should be embarrassed to publicly say what he has said. The rotten service starts at his desk and flows down from there.
So, let me get this straight:
1. One minute, Jeffy Jeff is talking about how great the 787 is and how it will change UA - with many videos and print discussions (same CEO column crap) about it...
II. There is rumblings about how UA is going to reach out to try to 'win back' business travelers without ANY mention of doing anything new or trying anything at all on an actual strategy of doing this...
C. Then, this February article, obviously after he's learned that their entire 787 fleet is shut down, writes about how the planes aren't that important and it's the staff and customer service that is the most important?
This guy has no clue at all, and obviously is running the airline down the drains...as for almost all clues since 03 March 2012!
-jeremy
1. One minute, Jeffy Jeff is talking about how great the 787 is and how it will change UA - with many videos and print discussions (same CEO column crap) about it...
II. There is rumblings about how UA is going to reach out to try to 'win back' business travelers without ANY mention of doing anything new or trying anything at all on an actual strategy of doing this...
C. Then, this February article, obviously after he's learned that their entire 787 fleet is shut down, writes about how the planes aren't that important and it's the staff and customer service that is the most important?
This guy has no clue at all, and obviously is running the airline down the drains...as for almost all clues since 03 March 2012!
-jeremy