FlyerTalk Forums - View Single Post - Smisek article on loyalty in Hemispheres Magazine
Old Feb 2, 2013, 4:20 am
  #62  
dsquared37
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Originally Posted by u2vox
Whatever he's saying, I don't believe him.
This.

Originally Posted by mitchmu
Everything this regime has done, commensurate with the 'all elites are equal' mentality and the 'you're in' program and the anti customer hostility and the devaluations of mp to remove over entitlement and the transactional model in which loyalty has no impact on any outcome ... All of this says that loyalty is irrelevant to this regime. Smisek has set a new bar for lies.

Service comes from leadership and culture not from training. He should be embarrassed to publicly say what he has said. The rotten service starts at his desk and flows down from there.
And this.

Originally Posted by entropy
these guys are clueless.
And this.

Originally Posted by bob_the_d
or peons. i like peons.
In this merger pawn might be fitting.
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