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TSA Pre-Check for United Airlines Passengers - Questions and Experiences (2013)

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Old Feb 28, 2013, 4:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: dorisrpas
NEWS: PreCheck In Transition (Fall 2013)

As of the beginning of October 2013, PreCheck has begun its transition from a well-developed pilot program to a full-fledged part of TSA security. In the span of a couple of weeks, the TSA began offering some version of PreCheck at nearly every significant airport in the country and at additional checkpoints in airports that already had it. With the transition, you might notice some changes, including:
Increased Traffic - The TSA is increasing the number of people given access to PreCheck, by encoding PreCheck on more boarding passes, and by shunting "normal" travelers to the PreCheck line. Many of these folks are inexperienced with PreCheck, and might need some guidance about what they can keep in their bags. Help them out!
"Expedited Security" - Where traffic levels cannot support a dedicated PreCheck lane at a particular airport, checkpoint, or time of day, (or if a PreCheck passenger uses a different lane) the TSA is using a hybrid process that involves some but not all of the benefits of PreCheck screening. This means that you do not need to remove outerwear/shoes/belts, but you will still need to remove your laptop and liquids from your bag. You may receive some sort of card or sticker from the ID checker to indicate your eligibility to the TSA employees down the line.
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In order to keep this busy thread of use to UA travellers, please hold meta-discussion about the PreCheck program in the Practical Travel Issues and Safety Issues forum. Posts in this thread that are more topical to Travel Safety will be moved.

With thanks to FriendlySkies and the mods we've created the below text so we can all keep it up to date




TSA Pre-Check for United Passengers - Details & FAQs

How it works

In the Pre-Check lane, you no longer need to remove the following items:
  • Shoes (some, such as steel-toed shoes, may require removal)
  • 3-1-1 compliant bag from your carry-on (all liquid restrictions still apply)
  • Laptop from your bag (if electronics are stacked on top of each other, they require removal)
  • Light outerwear or jacket
  • Belt (large belt buckles may require removal)
  • Pre-Check Lanes are WTMD only-- No NoS in use ^

Note that a recent (October 2013) development is a hybrid "expedited security" lane at some lower-traffic airports and terminals without a full PreCheck lane (these will be denoted further down in this wiki). These lanes will allow travelers to continue through the WTMDs without removing shoes, belts, and outerwear, but because the X-ray machines are shared with non-PreCheck travelers, travelers will still need to remove laptops and liquids from their bags.

Travelers Eligible for Pre-Check

United offers MileagePlus members the opportunity to sign-up for Pre-Check access. To do so, you must sign in to your MileagePlus account on United.com, and click the button to “Opt-In” for Pre-Check. You will not receive any communication from United about your status in the program.

United will also unilaterally enroll MileageaPlus members in Pre-Check. Nothing else has to be done. You will receive communication from United when it unilaterally enrolls you.


If you are a member of one of the government Trusted Traveler Programs (Global Entry, NEXUS, or Sentri), enter your PASS ID in the box provided on United.com. By doing so, you can greatly increase your chances of receiving Pre-Check access on qualifying itineraries.

Note that only U.S. and Canadian citizens can qualify for PreCheck via a Trusted Traveler program. Non-citizen residents will not receive PreCheck via a Trusted Traveler program; however, non-citizens who have been invited to participate in PreCheck via an airline program may still receive PreCheck benefits. If this is the case for you, it's best to remove your Trusted Traveler program number from your airline profile so that TSA won't know your citizenship status. You may also be turned away from the PreCheck lane at the airport if you produce a form of ID that identifies you as a non-citizen.

Your PASS ID can be found either on your program card, or in your Global Online Enrollment System (GOES) account.





Starting December 20th, 2013
Pre-Check for Active Duty Members of the US Military

Starting on December 20th, 2013, active duty military, Reserve, National Guard and US Coast Guard will receive Pre-Check at all available airports.

To receive Pre-Check:
1. Look on the back of your CAC for your DOD ID number
2. Enter the number into the 'Known Traveler Number' field in your MP account (and any existing reservations, if they were made before entering the number)

It is unknown how tight the name matching is, but assume it is like for those who have Global Entry/NEXUS and make sure that the name on reservation matches exactly to your CAC.

More info here: http://blog.tsa.gov/2013/11/dodtsa-p...itary-tsa.html


How to Determine Pre-Check Access


It is not necessary to confirm Pre-Check acceptance in advance. Most airports have one of the two following set-ups:
  • A line guardian at the entrance to the Pre-Check line to verify whether your boarding pass qualifies
  • A pass-through gate at the TSA document checker to allow those who ended up in the Pre-Check lane but do not qualify for Pre-Check to cut to the front of the regular security line

Thus, if you do not have PreCheck, you'll just be redirected to the regular screening line.

However, many of us find it useful to verify in advance that we have been selected for Pre-Check in order to adjust our plans (arrival time at airport, accessibility of liquids and laptops in carry-ons, etc.) accordingly.

On OLCI, mobile (but not Passbook), and some kiosk printed boarding passes, the "TSA PreCheck" logo may appear at the top of your BP. This means you have been granted access for that trip.

If you are not seeing the TSA PreCheck logo, or if you just want to confirm that you will be receiving PreCheck benefits, you can also scan the bar code to verify using the following instructions:

There are two types of barcodes for the boarding passes that major airlines use. They are PDF417, which is used for counter or online boarding passes, and Aztec, which is solely used for mobile boarding passes.

Downloading an app to your iPhone, Blackberry, or Windows phone that supports Aztec or PDF417 will allow you to determine ahead of time if you have been granted Pre-Check access. The following links will allow you to download apps for scanning your boarding pass.

Paper Boarding Pass Scanning Apps

Android - Manatee, Aztec

iPhone - Manatee

(If using Manatee, be sure to enable PDF417 on the settings screen)

Mobile Boarding Pass Scanning Apps

Android - NeoReader - Aztec

Blackberry - NeoReader - Aztec

iPhone - Qrafter (preferred), NeoReader - Aztec

Windows Phone - NeoReader - Aztec

Once you download a supported app, and scan the barcode on your boarding pass, you should see a bunch of data that looks similar to this example:

LAST/FIRSTMR XXXXXXX DENMCIUA XXXX 000XXXFXXXX 15C>3180 MXXXXBUA 12345678901234 53 UA UA MP# *XXX 09 UAG
If you see a 3 in the position before "UA UA", then you will receive Pre-Check access. If there is a 0 in the spot, you will not receive Pre-Check access.

e.g. ...53 UA UA = Pre-Check
e.g. ...20 UA UA = No Pre-Check


Having Problems Utilizing Pre-Check?

If you belong to one of the Trusted Traveler Programs listed above, you may run into issues getting Pre-Check clearance if your Secure Flight Data is not an exact match to GOES.

For example, if your airline account has Bob Jones, but your GOES (the Global Online Enrollment System, which you use to sign up for a Trusted Traveler Program) account has Bob James Jones, then the TSA may not be associating your information properly, when it "decides" who can and can not have access.

TSA recently approved Pre-Check for use with international itineraries to specific countries. In practice, it seems that Pre-Check is (at least sometimes) working for international itineraries to other destinations as well. It remains to be seen whether international itineraries have a lower Pre-Check selection rate (higher "random" rejection rate) than domestic itineraries, but it may be a factor if you do not get Pre-Check access on a particular itinerary.

Airports with Pre-Check Lanes

United has added Pre-Check location indicators to their airport maps:

http://www.united.com/web/en-US/cont...s/default.aspx

TSA has again provided an alphabetical list of participating airports and this list includes operating hours. Note: United may be available at airports even though it is not specifically listed (e.g. DFW). Also, if you find that the hours listed on the TSA list are incorrect, please add corrections below under the appropriate airport:

Akron-Canton Regional Airport (CAK)
  • The Pre-Check lane is located at the Main Checkpoint
  • Observed hours....: unknown

Albany International Airport (ALB)
  • The Pre-Check lane is located at the Main Checkpoint
  • Observed hours....: Peak hours, approx. 4:30am - 7:15am, 10:00am-12:00pm per TSA agent
    Per passenger traveling NOV 09 2013 no PreCheck on weekends per TSA

Albuquerque International Sunport (ABQ)
  • The Pre-Check lane is located at the far right of A/B Concourse checkpoint.
  • Observed hours ....: unknown

Anchorage Ted Stevens International Airport (ANC)
  • The Pre-Check lane is located at the South Checkpoint.
  • Observed hours that differ from TSA's hours: none

Atlanta Hartsfield Jackson International Airport (ATL)
  • The Pre-Check lane is located at both the Main and North checkpoints.
  • Observed hours that differ from TSA's hours: Pre-Check at North Checkpoint does not open until 5:00 a.m.

Austin-Bergstrom International Airport (AUS)
  • The Pre-Check lane is located at Checkpoint 2, Lane 4.
  • Observed hours that differ from TSA's hours: none

Baltimore/Washington International Thurgood Marshall Airport (BWI)
  • The Pre-Check lane is located at Checkpoint D in the Main Terminal
  • Observed hours that differ from TSA's hours: none

Boston Logan International Airport (BOS)
  • Pre-Check access is now located at both Terminal A (PMCO) and Terminal C (PMUA), as well as the US Shuttle checkpoint in Terminal B.
  • Since the Terminal C hours seem to be a big longer, there is a free airside shuttle operated by United to link to the terminals. The shuttle arrives/departs from Gate A9, to the left as you exit security, and all the way to the windows, next to Delta's A10.
  • Observed hours that differ from TSA's hours: Open daily and from first flight to last flight

Bradley International Airport (Hartford-Springfield) (BDL)
  • The Precheck lane is located to the far right as passengers enter the inspection area.
  • Observed hours that differ from TSA's hours: none

Buffalo Niagara International Airport (BUF)
  • The new Precheck lane will be located to the left as passengers enter the inspection area.
  • Observed hours that differ from TSA's hours: none

Charlotte Douglas International Airport (CLT)
  • Pre-Check access is located at the security checkpoint closest to the United ticket counters (Main Terminal, Checkpoint B)
  • Observed hours that differ from TSA's hours: none

Chicago O'Hare International Airport (ORD)
  • There are two PreCheck lanes in Terminal 1 (checkpoints #1 and 2), and one PreCheck lane in Terminal 2 (checkpoint #5). One is on the far left wall of the Premier Access Checkpoint by the GS lounge in Terminal 1 (checkpoint 2), the other is on the far right wall of the Premier Access Checkpoint by the LH counter (Checkpoint 1).
  • Observed hours that differ from TSA's hours: None

Cincinnati/Northern Kentucky International Airport (CVG)
  • Pre-Check is located at the Main Checkpoint in Terminal 3
  • Observed hours that differ from TSA's hours: none

Cleveland Hopkins International Airport (CLE)
  • Pre-Check lanes are available at the Concourse C (United) checkpoint and Concourse B (Southwest/Delta) checkpoint in the Main Terminal. All concourses are connected behind security.
  • Observed hours that differ from TSA's hours: none

Dallas/Fort Worth International Airport (DFW)
  • DFW is not listed as a UA PreCheck station, but it is possible. The closest Pre-Check security point is a short walk away at E15 (checkpoint to the left of the Delta and Virgin check-in counters). UPDATE: There is now a Pre-Check station next to the UA counter, so you don't have to go to Delta. But the UA Pre-Check position is open only limited hours (4A - 8A, and noon to ??) UA flyers may use the DL Pre-Check which is open continuously.
  • Observed hours that differ from TSA's hours: none
  • [*]

Denver International Airport (DEN)
  • South Checkpoint now has two PreCheck lanes (East side and West side beside CLEAR) and North Checkpoint next to the CLEAR kiosks, Terminal West side.
  • Observed hours that differ from TSA's hours: 6:00am-8:00pm, daily. South Checkpoint Terminal East was open at 5:35A

Des Moines International Airport (DSM)
  • Changed 6/22/16: Now the Pre-Check lane is located to the far left, at the only security station, which is up the escalators. It is a dedicated lane, with signage beginning already on floor below, funneling Pre-Check passengers to left escalator, which funnels to the U-shaped Pre-Check lane, with ID check either at beginning of U or in the middle of U (meaning, if you change your mind for whatever reason, you'll have to back upstream through the standing passengers to get out of Pre-Check area. Is full Pre-Check, liquids and laptops can stay in the bags. HOWEVER, there is only the one Pre-Check body scanner. So, because of configuration - if get dinged for random scan, hardware, or any other reason, will be patted down. Apparently the pat-down "type" will be randomly assigned (hands, hips, bags) via some protocol. If prefer to go through other machine, will have to swim back upstream thru all the waiting passengers to be waved through regular security.
  • Observed hours that differ from TSA's hours: Is open all hours security is open.

Detroit Metropolitan Airport (DTW)
  • North Terminal, both checkpoints
  • Observed hours that differ from TSA's hours: None

Flint Bishop International (FNT)
  • "Expedited Security" only

Greensboro (GSO)
  • North Concourse
  • Observed hours that differ from TSA's hours:None

Gulfport-Biloxi International Airport (GPT)
"Expedited Security" only

Honolulu International Airport (HNL)
  • Pre-Check lane is located at Checkpoint 5; the one closest to UA's check-in counters and the "Gold Lane"
  • Observed hours that differ from TSA's hours: none

Houston George Bush Intercontinental Airport (IAH)
  • The Pre-Check lanes are located at Terminals A, C, and E (Terminal C use South Checkpoint near the Premier check in area). Terminal E PreCheck only open 4:30am to 10am.
  • Pre-Check "Lite" available for eligible pax connecting from international flights to domestic (Terminal E). No priority lane, but allowed to keep shoes on for WTMD screening.
  • Observed hours that differ from TSA's hours: "Expedited Security" for PreCheck passengers after listed closing time of 8pm.

Huntsville (Alabama) International Airport (HSV)
"Expedited Security" only

Indianapolis International Airport (IND)
  • The Pre-Check lane is located at Checkpoint A in the main terminal
  • Observed hours that differ from TSA's hours: none

Kahului Airport (OGG)
Line closest to Hawaiian Airlines Checkin.

Kansas City International Airport (MCI)
  • Precheck lane is located on the far left side of the UA checkpoint - Elite line is on the far right
  • Hours not posted, though appears to be open for most if not all UA departures

Kona International Airport at Keahole (KOA)
  • Precheck lane is located at the UA/US departures gate entrance
  • Hours were not posted but presumably aligned with at least redeye departures bank and possibly also afternoon departures

Knoxville McGhee Tyson Airport (TYS)
  • Precheck is at the departure entrance to airside.
  • A single TSA scans boarding passes for both Pre and non-Pre with Pre passengers sent to the Pre line to the right. It's a bit awkward and requires passengers to queue well back of the TSA agent so Pre flyers can back up to the Pre entrance.

Las Vegas McCarran Airport (LAS)
  • Pre-Check access is in Terminal 3
  • Airport employee at the entrance will scan your boarding pass to determine if you are eligible for access.
  • Observed hours that differ from TSA's hours: none

Lihue (Kauai, Hawaii) Airport (LIH)
  • Pre-Check is located at the Main Checkpoint. The Pre Entrance is on the left side of the screening area as you face the terminal
  • Observed hours that differ from TSA's hours: none

Lincoln Airport (LNK)
"Expedited Security" only

Los Angeles International Airport (LAX)
  • The Pre-Check lanes are located at both T6 and T7 checkpoints.
  • Enter from the Premier Check-In Lobby in Terminal 6, then walk to the checkpoint between Terminals 6 & 7, or if you're leaving from a gate in the 60's you can use the T6 checkpoint.
  • Observed hours that differ from TSA's hours: none

Louisville International Airport (SDF)
  • The Pre-Check lane is at the main terminal security checkpoint (the only checkpoint at SDF).
  • Observed hours that differ from TSA's hours: none

Madison, WI (MSN)
At the bottom and the top of the escalator that leads to security (and to the gates) you will see a PreCheck sign. Just as you reach the top of the escalator, walk straight ahead to the line that is clearly marked.

Manchester•Boston Regional Airport (MHT)
  • TSA is starting to setup Pre-Check at the main MHT security checkpoint. There are signs for a lane and while the lane was not operational exactly, you might still be screened as pre-check there (positive experience on 10/10/2013).
  • Observed hours that differ from TSA's hours: Not listed on TSA website yet.

Memphis International Airport (MEM)
  • The Pre-Check lane is at B Checkpoint.
  • Observed hours that differ from TSA's hours: none

Miami International Airport (MIA)
  • "Expected Security" at UA's checkpoint G
  • Shoes, belt stay on; WTMD; laptop comes out of bag

Midland International Airport (MAF)
"Expedited Security" only

Minneapolis–Saint Paul International Airport (MSP)
  • The Pre-Check lane is located at Checkpoint 4, near Door 3
  • If you're facing the UA ticket counter, it's the first checkpoint to the left
  • Observed hours that differ from TSA's hours: none

Mobile Regional Airport (MOB)
"Expedited Security" only

Monterey Regional Airport (MRY)
  • "Expedited Security" only

Nashville International Airport (BNA)
  • The Pre-Check lane is located at the main checkpoint.
  • Observed hours that differ from TSA's hours: none

Newark Liberty International Airport (EWR)
  • Located at checkpoints C1 (right side), C2 (left side; as opposed to what's listed on TSA website), and C3 (left side)
  • Terminal A now with slightly expedited service (shoes on, but no other changes)
  • Observed hours that differ from TSA's hours: closes at 6:00pm on Fridays; C1 open on Saturday at 9:00pm

New Orleans Louis Armstrong International Airport (MSY)
  • Located at the Terminal D checkpoint

New York John F. Kennedy International Airport (JFK)
  • "Expedited Security" in Terminal 7, uses Premium Passenger security lane
  • PreCheck verification by TSA agent before directed into the PreCheck-designate security lane
  • Currently requires removal of laptop and liquid

New York LaGuardia Airport (LGA)
  • Central Terminal Building (Terminal B), Concourse C checkpoint
  • Lanes from left to right are: Pre-Check, Premier/Elite, everybody else
  • Observed hours that differ from TSA's hours: TBD

Northwest Arkansas Regional Airport (XNA)
"Expedited Security" only

Oklahoma City Will Rogers World Airport (OKC)
  • West security checkpoint

Orange County/Santa Ana John Wayne Airport (SNA)
  • Pre-Check is now also at located at Terminal B (United), but only Mon-Fri 5:00am-7:00am and Sat-Sun 6:00am-8:00am. Pre-Check is still available at Terminal A (right side, with clearly signed entrance) 5:00am-9:00pm daily.
  • Observed hours that differ from TSA's hours: none

Orlando International Airport (MCO)
  • Pre-Check is live for AA/UA/US passengers at the Gates 1-59 checkpoint
  • Located on the left side of the checkpoint, next to the CLEAR kiosks.
  • Observed hours that differ from TSA's hours: none

Philadelphia International Airport
  • The Pre-Check lane is located at Checkpoint D.
  • The USAir Pre-Check lane is located at Checkpoint C lane 5. This lane also accepts passengers with UA Boarding Passes.
  • Observed hours that differ from TSA's hours: none

Phoenix Sky Harbor International Airport (PHX)
  • The Pre-Check lane is on the far left when approaching security..
  • Observed hours that differ from TSA's hours: none

Pittsburgh International Airport (PIT)
  • The Pre-Check lane is located at the main checkpoint
  • Observed hours that differ from TSA's hours: none

Port Columbus International Airport (CMH)
  • The Pre-Check lane is located at Checkpoint B to the far left
  • Observed hours that differ from TSA's hours: none

Portland International Airport (PDX)
  • The Pre-Check lane is located on the far left of the ABC Checkpoint, and as of Sept 30, 13 the far right of the DE Checkpoint
  • Lane shared with the First Class/Premier line
  • After clearing security head to right towards C terminal. The concourse connector is before gate C2 on the right. It will bring you to the D/E side where UA departs from.
  • Observed hours that differ from TSA's hours: none

Portland International Jetport (PWM)
  • The Pre-Check lane is located the main checkpoint (all gates)
  • Observed hours: Closed on Saturday morning. TSA said not enough staff or demand to keep it open off peak, but they will give an expedited card if the Pre lane is closed.


Raleigh-Durham International Airport (RDU)
  • The Pre-Check lane is located at the Terminal 2 Checkpoint, on the far left side.
  • Observed hours that differ from TSA's hours: none

Richmond International Airport (RIC)
Pre-check lane for United passengers is located at main security entrance at the Concourse B to the far right.

Rochester International Airport (ROC)
Pre-check lane located at main security entrance

Sacramento International Airport (SMF)
  • Precheck located at terminal A main security, to the left near the crew and priority lanes. Terminal B PRE is in the works...supposedly.
  • According to TSA representative it's only operational from 4:30-6am right now to coincide with the early AM departures bank. They are lobbying for more staffing to have it open all the time in the future.
  • When Pre isn't open, passengers should qualify for pre-Jr. which is laptops/liquids out, shoes/jackets on, metal detector only if showing PRE on their boarding passes.

Saginaw, MI - MBS International Airport (MBS)
"Expedited Security" only

Salt Lake City International Airport (SLC)
  • The Pre-Check lane for UA is located at Terminal One. Only open 5-8AM and 3:30 to 5pm at T1. The Terminal 2 checkpoint is open more hours and you can use either checkpoint and connect airside.
  • Observed hours that differ from TSA's hours: none

San Diego International Airport (SAN)
  • The Pre-Check lane for UA is located at the T2 checkpoint (on the left hand side?); opened Oct 10 '13.
  • Observed hours that differ from TSA's hours: ?

San Francisco International Airport (SFO)
  • The Pre-Check lanes for UA are located at the Premier checkpoint in T3 (the one closest to the international terminal), along the far left wall of the checkpoint, at the security entrance nearest to gate 71 (in the middle of T3), and at T1 for any United Express flights departing from there.
  • Dedicated Pre lane now open at Terminal G (International). Located to far left as you face security. Hours unknown.
  • Premier checkpoint verifies eligibility at the beginning of the line by scanning the BP
  • Central T3 checkpoint verifies eligibility by confirming the PreCheck logo on the BP - Passbook BP will not work until the precheck logo issue is resolved.
  • Observed hours that differ from TSA's hours: none

San Jose International Airport (SJC)
  • The Pre-Check lanes for UA are located at Terminal A checkpoint (UA/AA/DL/US/VX terminal) along the far right side of the checkpoint.
  • Observed hours that differ from TSA's hours: Site is not listed on TSA website but is in full effect.

San Juan, Puerto Rico Luis Muñoz Marín International Airport (SJU)
  • The Pre-Check lane is located in the Main Terminal at Checkpoint 4
  • Observed hours that differ from TSA's hours: reports of going thru as early as 4:15am on a Saturday

Seattle-Tacoma International Airport (SEA)
  • There are Pre-Check lanes at all checkpoints at SEA except checkpoint 1 (which is only open very limited hours specifically for cruise ship pax). The closest checkpoint to the UA gates is checkpoint 2. All checkpoints at SEA are open 4am to 8pm except checkpoint 3 (center) which is open 24 hours. But PreCheck hours at #3 are limited to what's shown at the TSA website.
  • Observed hours that differ from TSA's hours: none

Southwest Florida International Airport / Ft. Myers (RSW)
  • Pre-Check lane available at C Concourse (United/Delta)
    Hours unknown. May get Pre-Check "Lite" depending on demand.

St. Louis - Lambert International Airport (STL)
  • The Pre-Check lane is located at Terminal 1, Concourse A
  • Observed hours that differ from TSA's hours: none

Syracuse Hancock International Airport (SYR)
  • The Pre-Check lane is located to the far right, at the only security station, which is up the escalators. It is a dedicated lane and is full Pre-Check, liquids and laptops can stay in the bags.


Tampa International Airport (TPA)
  • The Pre-Check lane is on the right, next to priority security lane.
  • Observed hours that differ from TSA's hours: none

Tulsa International Airport (TUL)
Pre-check lane located at main security entrance

Washington Dulles International Airport (IAD)
  • Pre-Check is located in the center of the departures level in the main terminal (near Harry's Tap Room)
  • If you do not get Pre-Check, you can still utilize the screening lanes adjacent to the Pre-Check lane. Those lanes feature one WTMD and one MMW scanner.
  • Observed hours that differ from TSA's hours: none

Washington Ronald Reagan Washington National Airport (DCA)
  • United travelers can access the Pre-Check lane in Terminal C (South Pier). The entrance is located on the far right of the checkpoint.
  • Observed hours that differ from TSA's hours: Closes at 6:00pm

Fort Lauderdale-Hollywood International Airport (FLL)
  • United travelers have access to Pre-Check lane

West Palm Beach International Airport (PBI)
  • United travelers have access to Pre-Check "Lite" at Terminal A/B Checkpoint.
  • According to TSA's hours Hours are 04:30AM - 06:00PM.


Airports Scheduled to Come Online in 2013

Note: Some of these airlines are already online, though they are not setup at the checkpoints for UA gates.
  • New York John F. Kennedy International Airport (JFK)


This thread replaces the original Pre-Check thread.
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TSA Pre-Check for United Airlines Passengers - Questions and Experiences (2013)

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Old Nov 7, 2013, 10:51 am
  #3706  
Original Member, Ambassador: External Miles and Points Resources
 
Join Date: May 1998
Location: Digital Nomad Wandering the Earth - Currently in LIMA, PERU
Posts: 58,626
Just updated the wiki to add TYS.

As everywhere anymore, the 7 or 8 folks ahead of me at Pre there were mostly in their 60s and 70s and cluelessly taking off shoes, taking out liquids, and generally making the Pre line as slow as, if not slower than, the regular line.
kokonutz is offline  
Old Nov 7, 2013, 11:32 am
  #3707  
 
Join Date: Oct 2011
Location: ORD
Programs: UA Gold, Avis President's Club, IHG Platinum
Posts: 286
I went through security twice yesterday morning at ORD T1 (thought I had left my wallet in the car). Both preCheck lines were fairly long.

The first time through was on the right side (near the LH desk). I spent the time to let the older couple in front of me, and the younger family behind, know what they needed to do/not do. While doing that, I missed the older woman in front of the older couple who treated the experience as "regular" security and held up the line while she put everything back on or back in her luggage.

The second time through was on the left side (near the GS desk). While the line was long, it moved at a good pace. Most pax seemed to know exactly what to do, which I attribute to the fact that this had been the only preCheck line for quite a while (the guy behind me was not aware of the other preCheck line at T1). A few people in the Premier security line next to the preCheck line were "wondering what the deal was."
QSilver is offline  
Old Nov 7, 2013, 7:25 pm
  #3708  
 
Join Date: Sep 2010
Location: Houston
Programs: United Platinum, Chase Presidential Plus
Posts: 299
Can anyone help me with this problem?

I paid for Global Entry and have my number properly entered on UA. I have no middle name and no short form of my name, so all of my information matches perfectly (passport, driver's license, UA profile, Global entry card, etc.). Yet, I only get picked maybe 1 time in 10 for Pre.

What was worse was flying from terminal E at IAH today. I get in the Pre line, with my Global Entry card for photo id. The woman swipes my pass, which fails to beep 3 times. She then says in a loud voice "Ma'am, you aren't Pre!" and acts like its my fault for going through the line when I'm properly registered. Usually when this happens, TSA doesn't scold me, they just shunt me to regular screening.

Any advice would be appreciated. I have rechecked my profile many times, and all the info is properly entered. I was last selected for Pre when flying to central america this summer.
pinks is offline  
Old Nov 7, 2013, 8:16 pm
  #3709  
 
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
Originally Posted by pinks
Can anyone help me with this problem?

I paid for Global Entry and have my number properly entered on UA. I have no middle name and no short form of my name, so all of my information matches perfectly (passport, driver's license, UA profile, Global entry card, etc.). Yet, I only get picked maybe 1 time in 10 for Pre.

What was worse was flying from terminal E at IAH today. I get in the Pre line, with my Global Entry card for photo id. The woman swipes my pass, which fails to beep 3 times. She then says in a loud voice "Ma'am, you aren't Pre!" and acts like its my fault for going through the line when I'm properly registered. Usually when this happens, TSA doesn't scold me, they just shunt me to regular screening.

Any advice would be appreciated. I have rechecked my profile many times, and all the info is properly entered. I was last selected for Pre when flying to central america this summer.
First off, are you a US citizen? Only citizens get Pre via GE.

If so, make sure your PASS ID is entered into the Known Traveler Number field on all of your reservations.

Also, make sure that your info in your Secure Flight profile matches up with GOES, including first and last names, birth date, gender and PASS ID.
dustman81 is offline  
Old Nov 7, 2013, 8:53 pm
  #3710  
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Originally Posted by pinks
.... What was worse was flying from terminal E at IAH today. I get in the Pre line, with my Global Entry card for photo id. The woman swipes my pass, which fails to beep 3 times. She then says in a loud voice "Ma'am, you aren't Pre!" and acts like its my fault for going through the line when I'm properly registered. Usually when this happens, TSA doesn't scold me, they just shunt me to regular screening. .....
If you don't have PreCheck symbol or otherwise know you actually have PreCheck you should not get in the line. The GE card is meaningless -- there is no place it states GE are entitled to/guarantee PreCheck -- and it does not register you for PreCheck. GE is a program of a separate federal agent. TSA can use the trust traveler info of GE to help make its determinations but the GE card is meaningless other than as an approval photo id.

Read through this thread to see how others have solved their issues, but the following would be the best place to start
Originally Posted by dustman81
... If so, make sure your PASS ID is entered into the Known Traveler Number field on all of your reservations. ....
WineCountryUA is offline  
Old Nov 8, 2013, 5:28 am
  #3711  
 
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Let's be nice to those in their 60's!!!!

Originally Posted by kokonutz
Just updated the wiki to add TYS.

As everywhere anymore, the 7 or 8 folks ahead of me at Pre there were mostly in their 60s and 70s and cluelessly taking off shoes, taking out liquids, and generally making the Pre line as slow as, if not slower than, the regular line.
I happen to have just crossed over into this new category! And I can assure you that I can make it through Pre-Check as fast as anyone.
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Old Nov 8, 2013, 8:33 am
  #3712  
 
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Originally Posted by dustman81
First off, are you a US citizen? Only citizens get Pre via GE.

If so, make sure your PASS ID is entered into the Known Traveler Number field on all of your reservations.

Also, make sure that your info in your Secure Flight profile matches up with GOES, including first and last names, birth date, gender and PASS ID.
I am a U.S. citizen. And my Pass ID is properly entered in, my name, birth date, and gender matches on every form of id I have.

I fished out my boarding pass from yesterday and realized that it didn't have the Pre logo on top--which my previous tickets did. I'll stay out of the pre line until I have it straightened out, but if someone has any ideas of WHAT to straighten out, I'd be grateful. As I mentioned before, I have been picked for Pre several times, it just isn't consistent.

Originally Posted by WineCountryUA
If you don't have PreCheck symbol or otherwise know you actually have PreCheck you should not get in the line. The GE card is meaningless -- there is no place it states GE are entitled to/guarantee PreCheck -- and it does not register you for PreCheck. GE is a program of a separate federal agent. TSA can use the trust traveler info of GE to help make its determinations but the GE card is meaningless other than as an approval photo id.

Read through this thread to see how others have solved their issues, but the following would be the best place to start
I was using the GE card merely as a form of ID, not as proof of anything else. If your read my post, you would have seen that I've been selected for Pre screening before, most recently this summer (maybe 5 times in total). So what I need to figure out is what changed, given my name, gender, and birth date have stayed consistent. I have read most of this thread (and posted to it before as well).

Last edited by iluv2fly; Nov 8, 2013 at 8:41 am Reason: merge
pinks is offline  
Old Nov 8, 2013, 8:57 am
  #3713  
 
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How great to have precheck in terminal E at IAH. First time yesterday was great!
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Old Nov 8, 2013, 9:06 am
  #3714  
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Originally Posted by sethb
JFK T5 will get Pre on 11/21 (per a TSA agent there). (This is relevant because UA has codeshare flights with EI from that terminal.)
Great for JetBlue travelers, but not helpful for EI since EI does not participate in PreCheck.

Originally Posted by pinks
I am a U.S. citizen. And my Pass ID is properly entered in, my name, birth date, and gender matches on every form of id I have.

I fished out my boarding pass from yesterday and realized that it didn't have the Pre logo on top--which my previous tickets did. I'll stay out of the pre line until I have it straightened out, but if someone has any ideas of WHAT to straighten out, I'd be grateful. As I mentioned before, I have been picked for Pre several times, it just isn't consistent.



I was using the GE card merely as a form of ID, not as proof of anything else. If your read my post, you would have seen that I've been selected for Pre screening before, most recently this summer (maybe 5 times in total). So what I need to figure out is what changed, given my name, gender, and birth date have stayed consistent. I have read most of this thread (and posted to it before as well).
Your PASS ID needs to be in both your M+ profile and the reservation PNR. Even though, participation is not guaranteed.
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Old Nov 8, 2013, 9:20 am
  #3715  
 
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Originally Posted by PTahCha
Your PASS ID needs to be in both your M+ profile and the reservation PNR. Even though, participation is not guaranteed.
Ah, I bet that's it! This ticket was booked by the travel agent of the conference organizer. They wouldn't have had my PASS ID when they made the reservation. Although I linked the itinerary to my M+ account, that probably wasn't enough for Pass. Thank you!

Last edited by pinks; Nov 8, 2013 at 9:33 am
pinks is offline  
Old Nov 8, 2013, 9:37 am
  #3716  
 
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Originally Posted by pinks
Ah, I bet that's it! This ticket was booked by the travel agent of the conference organizer. They wouldn't have had my PASS ID when they made the reservation. Although I linked the itinerary to my M+ account, that probably wasn't enough for Pass. Thank you!
That most definitely is what happened. It's been discussed before that if you don't book the ticket yourself on united.com then you have to manually add the Pass ID later into your reservation/ticket. I've had to do that on occasion and it has always resulted in me getting precheck.
nycityny is offline  
Old Nov 8, 2013, 9:44 am
  #3717  
 
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Originally Posted by nycityny
That most definitely is what happened. It's been discussed before that if you don't book the ticket yourself on united.com then you have to manually add the Pass ID later into your reservation/ticket. I've had to do that on occasion and it has always resulted in me getting precheck.
In the future, I will be sure to manually add the Pass ID. Thanks for your help.
pinks is offline  
Old Nov 8, 2013, 10:01 am
  #3718  
 
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I booked two tickets from my UA account for my wife and I. We both have our Pass ID's in our profile. I went to check in to a flight and my pass had TSA PreCheck and her's didn't. Is it normal for people who are both eligible for TSA PreCheck and on the same itinerary to not have the same eligibility? Or do you think it was just a typical UA system problem? I noticed her United FF# was not on the ticket but the Pass ID was. Mine had both on the ticket. Should we both just try going to the PreCheck line anyway, or try to reprint passes at the airport again?
drdavidge is offline  
Old Nov 8, 2013, 11:01 am
  #3719  
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Originally Posted by nycityny
That most definitely is what happened. It's been discussed before that if you don't book the ticket yourself on united.com then you have to manually add the Pass ID later into your reservation/ticket. I've had to do that on occasion and it has always resulted in me getting precheck.
This is not true. I book all my work tickets through our corporate travel agent and I get Pre 100% of the time, so far. But I will add that the TA booking site has a place in my profile for my PASSID number so they are passing it on. But you do NOT have to book it yourself on the UA website to make it work is my point.
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Old Nov 8, 2013, 11:12 am
  #3720  
 
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The TSA is really going to need to do something about expanding the pre-check lines, and soon, this is really getting out of control.

Yesterday morning at PDX, the pre-check line was almost as far back as the regular security line. The elite line on the other hand was almost nonexistent. Unfortunately, and this seems to be a trend, the elite line funnels into the regular, non-precheck screening, so I had to choose between going through no line and regular screening and a longer line for pre-check. I chose the elite line and was through much faster than had I waited for pre. While I waited in the elite line, I heard lots of "how did you get pre-check?" and "what's pre-check" and "wait, you mean I don't have to take off my shoes?" conversations from the pre-check line... *sigh*.
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