Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]

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Aug 3, 2017, 12:02 pm

#1426

findark

FlyerTalk Evangelist

Join Date: Nov 2014

Location: MSP

Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found

Posts: 14,414

"Coach" is not a class of service on United aircraft. Unless you're booking a train, it is always a translation bug. (Sadly, this problem has been around for quite some time.)

Aug 3, 2017, 12:19 pm

#1427

goodeats21

FlyerTalk Evangelist

Join Date: Mar 2010

Location: DAY

Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry

Posts: 10,159

Quote:

Originally Posted by findark

"Coach" is not a class of service on United aircraft. Unless you're booking a train, it is always a translation bug. (Sadly, this problem has been around for quite some time.)

That's interesting. I guess they do only refer to it as "economy" when things are working correctly. Have to wonder why "Coach" is in a translation table at all then?

Anyway, since was showing up for both economy and Polaris Business flights, worth looking at the fare code to see what is actually available.

And to eliminate any potential qualms, it does book correctly and show as Polaris Business on the itinerary.

Aug 3, 2017, 12:26 pm

#1428

findark

FlyerTalk Evangelist

Join Date: Nov 2014

Location: MSP

Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found

Posts: 14,414

Quote:

Originally Posted by goodeats21

That's interesting. I guess they do only refer to it as "economy" when things are working correctly. Have to wonder why "Coach" is in a translation table at all then?

I think trains are the reason that it exists in the tables at all. If that's even the exact bug - it's similar to how sometimes, somehow the meal on your flight displays as 6. But yeah the rear cabin is always United Economy (UA metal) or Economy (partner metal) if an aircraft.

Quote:

Originally Posted by goodeats21

Anyway, since was showing up for both economy and Polaris Business flights, worth looking at the fare code to see what is actually available.

Indeed, the fare code is always the most accurate indicator ^

Aug 7, 2017, 10:04 am

#1429

JaysonW

Join Date: Mar 2012

Location: Austin, TX

Programs: National EE, Hyatt Discoverist, Hilton Gold, Marriott Gold

Posts: 508

United.com Login

Anyone else having trouble logging in on United.com or the app this morning?

Aug 7, 2017, 10:10 am

#1430

mahasamatman

A FlyerTalk Posting Legend

Join Date: Apr 2004

Location: GVA (Greater Vancouver Area)

Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis

Posts: 52,140

No problem here.

Aug 7, 2017, 10:37 am

#1431

diburning

Join Date: Jun 2012

Location: New England

Programs: American Gold, Marriott Gold, Hilton Silver

Posts: 5,640

EDIT: Nevermind!

Last edited by diburning; Aug 9, 2017 at 11:57 am

Aug 8, 2017, 3:23 am

#1432

gengar

Join Date: Jul 2008

Location: LAS ORD

Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir

Posts: 5,992

Has anyone had trouble with updating primary e-mail address?

I updated my primary e-mail address with UA more than a week ago and completely deleted the old e-mail address from my UA profile. But I am still receiving UA e-mails at the old e-mail address, and nothing at the new e-mail address. Any ideas on how to resolve this would be appreciated...

Aug 9, 2017, 4:27 pm

#1433

MFLetou

Join Date: May 2004

Location: VA

Programs: Marriott Silver, Hilton Silver, Hertz #1 Gold, Avis Preferred

Posts: 709

United.com account log-in problems?

I log into united.com all the time. All of a sudden, I'm getting a message saying:

The account information you entered is not valid.
PINs are no longer accepted if you have updated your account security, and usernames and emails are currently not accepted. If you’ve forgotten any of your information, please use the links below for help.

The problem is, I'm not entering a PIN--I'm entering my Mileage Plus number and my password--same as always (its saved in there).

Anybody else experiencing this?

Aug 9, 2017, 4:31 pm

#1434

Hipplewm

Join Date: Sep 2013

Location: CHS

Programs: UA GS, Bonvoy Amabassador, Hertz PC

Posts: 2,589

Try to reset your password
If you can't....
I would call the web support line pronto, someone could have stolen your info

Aug 9, 2017, 4:56 pm

#1435

sexykitten7

Join Date: Mar 2014

Location: PWM

Programs: AA Plat

Posts: 1,335

Quote:

Originally Posted by MFLetou

The account information you entered is not valid.
PINs are no longer accepted if you have updated your account security, and usernames and emails are currently not accepted. If you’ve forgotten any of your information, please use the links below for help.

That's just the standard "wrong password" message. Not sure why they made it so long and scary.

Quote:

Originally Posted by MFLetou

(its saved in there).

So it's autofilling username and password? Try typing them out before you panic. Sometimes my browser (or I) get confused.

Aug 9, 2017, 9:15 pm

#1436

IAD1k

Join Date: Mar 2012

Posts: 159

Quote:

Originally Posted by MFLetou

i've had the exact same problem a couple months ago. no matter which browser or which computer. i would have to reset my password each time i wanted to log in, and would switch back and forth between two sets of passwords. by any chance, does your password include a special character? i think that was the problem. i emailed the 1k line and the problem stopped, still using the same password. interestingly enough, it never affected the app. hope this helps.

Aug 10, 2017, 6:56 am

#1437

DCAGUY

Join Date: Nov 2000

Location: SHD

Posts: 208

Quote:

Originally Posted by MFLetou

Having the same problem. Changed password; can access account but not UA shopping.

Aug 10, 2017, 7:40 am

#1438

FlyngSvyr

Join Date: Mar 2016

Location: Houston/DC

Programs: UA 1K, 1MM

Posts: 564

FWIW, I sometimes log in,but it looks like it did not "take". Usually the second time I enter my credentials (paying close attention) and I still don't "get in", I know something is glitching. I just hit the refresh button on my browser & it works fine.

Aug 10, 2017, 11:19 am

#1439

goodeats21

FlyerTalk Evangelist

Join Date: Mar 2010

Location: DAY

Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry

Posts: 10,159

Quote:

Originally Posted by DCAGUY

Having the same problem. Changed password; can access account but not UA shopping.

When trying to log into UA Shopping, I get routed to the main ua.com site.

Aug 10, 2017, 12:59 pm

#1440

BH62

Join Date: Oct 2005

Location: SEA, OGG(I wish)

Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold

Posts: 1,238

An extension of the problem

OK, so I have correctly entered MP #&pwd, but then get that verification message about "don't recognize, etc" for which there's an instruction to answer those couple of questions about stuff like favorite ice cream, etc. AND there's an additional message that the UA app will forevermore recognize that browser. But NOOO, this happens (at least to me) every time. Could this be browser-specific? I normally use Firefox, both on a Win7 box in my office or on a Macbook Pro at home. Anyone else?