When a GPU is changed by SHARES into a CPU
Oct 8, 2012 | 5:30 pm
#1
Original Poster
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,653
When a GPU is changed by SHARES into a CPU
Mods, please feel free to merge this into another thread if appropriate. I could not find one which covered this exact scenario.
I flew yesterday on an itinerary with one international segment connecting to two domestic segments. At time of booking I requested an upgrade of the entire itinerary using a GPU. The international and second domestic segments cleared immediately (as I knew they would because there was R availability).
The first domestic segment was waitlisted, the itinerary showing "Upgrade requested". By T-25 there was one empty seat in F remaining.
At T-24, the upgrade had not cleared and the indication then changed from "Upgrade requested" to "Complimentary Upgrade Requested". At the same time, the empty F seat disappeared off the seatmap, so I assumed that someone else had taken it and that I might be out of luck.
Having done OLCI, I then looked at the waitlist via the mobile app and saw that I was not on it at all.
I phoned in and was told "We can't see you on any list and there is nothing we can do". This mantra was repeated when I called back (several times, in case I had just had an incompetent agent).
On checking in at the airport for the international segment, I asked the agent to have a look at that first domestic segment, and she told me that I was now # 2 on the list.
When I arrived in the US and went to the gate for the first domestic segment I was now # 7 on the list.
Needless to say, none of those on the list got an upgrade.
While I realize that probably someone else did beat me to the last remaining F seat, I wonder if this is another glitch in SHARES. Did the system make a mistake in changing my GPU from an instrument-backed upgrade request to a CPU, and if it had not, would I have been luckier?
I flew yesterday on an itinerary with one international segment connecting to two domestic segments. At time of booking I requested an upgrade of the entire itinerary using a GPU. The international and second domestic segments cleared immediately (as I knew they would because there was R availability).
The first domestic segment was waitlisted, the itinerary showing "Upgrade requested". By T-25 there was one empty seat in F remaining.
At T-24, the upgrade had not cleared and the indication then changed from "Upgrade requested" to "Complimentary Upgrade Requested". At the same time, the empty F seat disappeared off the seatmap, so I assumed that someone else had taken it and that I might be out of luck.
Having done OLCI, I then looked at the waitlist via the mobile app and saw that I was not on it at all.
I phoned in and was told "We can't see you on any list and there is nothing we can do". This mantra was repeated when I called back (several times, in case I had just had an incompetent agent).On checking in at the airport for the international segment, I asked the agent to have a look at that first domestic segment, and she told me that I was now # 2 on the list.
When I arrived in the US and went to the gate for the first domestic segment I was now # 7 on the list.
Needless to say, none of those on the list got an upgrade.While I realize that probably someone else did beat me to the last remaining F seat, I wonder if this is another glitch in SHARES. Did the system make a mistake in changing my GPU from an instrument-backed upgrade request to a CPU, and if it had not, would I have been luckier?
Oct 12, 2012 | 7:31 am
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
There really is no way to know.
One of the main issues with SHARES is the lack of visibility on both sides -- customer and the agent.
Maybe, if you contacted UA Insider and they had the time to work with someone to break down what happened, they could dig into it. Short of that, there's really not much you can do to figure it out.
One of the main issues with SHARES is the lack of visibility on both sides -- customer and the agent.
Maybe, if you contacted UA Insider and they had the time to work with someone to break down what happened, they could dig into it. Short of that, there's really not much you can do to figure it out.
Oct 18, 2012 | 11:04 pm
#3
Original Poster
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,653
The same thing happened to me again two days ago, this time with an RPU changing from "Upgrade requested" to "Complimentary upgrade requested". (Is no one else seeing this happening?)
[In the end it made no difference because I was re-routed on AA when the first of two flights was going to leave 4 hours late and drop the connection.]
[In the end it made no difference because I was re-routed on AA when the first of two flights was going to leave 4 hours late and drop the connection.]
Oct 18, 2012 | 11:14 pm
#4
Join Date: Apr 2010
Location: IAH
Programs: UA/CO-GS/PPlat,AA-Gold,SPG-Plat,Hilton-Diamond,Marriott-Plat,Hertz-Pres_Circe
Posts: 824
I have seen this change between -24&-48 before. The web site lets me apply a second GPU. Then after the flight departs I call and have 1 or 2 returned (depending on if it cleared)