Originally Posted by Games_People_Play

Last month, our Rome to Chicago flight was delayed nearly 8 hours due to a “knock on” effect. Our plane was coming from Chicago, where there were no weather issues or ATC issues. The delay was instead caused by the prior flight, which was going to Chicago from Newark. Newark apparently had storms and gate availability issues. Accordingly, our delay was a “knock on” effect of an issue in Newark affecting our plane getting to Chicago, then from Chicago to Rome (where we would board) and then back to Chicago. My understanding is that these cascading knock on effects are not considered extraordinary circumstances and are entitled to compensation under EC 261 case law. We received a response today from United, denying our compensation request and stating United has no appeals process. Am I correct that I have a claim? Assuming I do, should I hire one of the third parties that take up to half of your award, or should I respond to United citing case law (and where do I find the case law—is it on Westlaw) and see if United reconsiders?

Originally Posted by uiucsb

Update from my July 6, LHR-DEN cancelled flight:
7/11: submitted UK261 request for cancelled flight and hotel/taxi reimbursement
7/23: submitted UK261 request for the delayed flight and missed connection for 7/7 (the second bite of the apple upthread) (don't ask me why I waited to submit this. Maybe I wanted to see what would happened for the first one and not confuse the system on the 2 requests. kinda silly no matter what the reason I had...)
8/2: email from UA about the $1k ETC, 50k miles, or choose a 520 GBP check, but check could take 12 weeks to arrive.

So, it took 3 weeks, 1 day (22 calendar days) to get the offer.

8/3: I asked a clarification about the travel expenses (they weren't mentioned in the first email), if each of the 4 of us could choose a different option, and to verify that these are indeed ETC and not FFC (just wanted to be 1000% sure)
8/3: reply that the expenses would be paid and each person could choose their own option.

Today, 8/8: I replied that we'll all take the 1k ETC and to send the check in USD to me.

(in the middle of this, I also submitted a general complaint on 7/11 about what happened that day (because some other passengers said they were told by lounge employees to ask). I heard nothing back. But on 8/1 (one day before I got my 261 reply), I got a generic ETC for $100. Unfortunately, I can't link that to the case # from my form submissions.)

Summary: I've asked for the 1k ETC after waiting only 3 weeks and am waiting for a reply to the 2nd 261 submission.

Originally Posted by nygiants242

It has been a month + 10 days since our incident (in early July). Still no response from United. I am just a Plat, but still expected faster follow up than this? Quite disappointed. Looking for EU261 compensation plus for a way to charge hotels and meals for an overnight delay.

I immediately emailed United support via the portal, but no response. They said they are overloaded. Any similar experiences? Expected response time? Thank you!

Originally Posted by lincolnjkc

That has not been my experience thus far, though I have no other personal yardsticks to compare it to. Had a 3:27 delay to final destination on a EU-originating flight due to mechanical (hydraulic) issue. Submitted the claim on UA.com day after the incident (27 May) -- got automated acknowledgement almost immediately setting out the typical response timeframe (e.g. most cases 1-2 days, some cases 30 days), no reply at all. About a month later (03 July) replied to that customer care acknowledgement and forwarded to 1KV requesting status... Still no reply as of today. If they want to deny the claim that's one thing -- and that's more or less what I expected given what I understand UA's difference of opinion with the EU to be about applicability connecting flights outside of the EU on an EU-originating itinerary -- but they simply haven't bothered to respond in more than 2 months and I don't like having loose ends flapping for that long.

Just submitted a claim to AESA, we'll see if that prompts any kind of response finally...

Originally Posted by ccna101

I am myself on 6th weeks since filled with UA (BAR->SFO via EWR) ... I will keep waiting or escalation time ? and where would I do it ?

Originally Posted by mpiotrow

I'm assuming you mean BCN, not BAR, correct? 😉

Originally Posted by ccna101

I am myself on 6th weeks since filled with UA (BAR->SFO via EWR) ... I will keep waiting or escalation time ? and where would I do it ?

Originally Posted by travelbugging

Took 4 weeks for me to receive a reply from a claim that was filed beginning of August.

I've scanned through the thread up to last year but curious if others have more recent experiences while I await a response:
1. If there is more than one passenger on the confirmation (including a toddler), should I have filed a claim individually for each passenger? One user stated that as long as they received signatures designating them as authorized representative then they were able to claim on behalf of everyone. Another user stated that their gf had to file separately.
2. Am I suppose to file for additional costs incurred separately as well? If so, is that still under International Passenger Rights?
3. I should be good to claim the Customer Appreciation now right? I have 90 days but I don't want to forget about it and miss out on it.

Thank you all so much for any help. Will update the thread with United's answer as well once I hear back!