Last edit by: WineCountryUA
Traveling To/From India on UA -- Experiences, Meals, Connections, Lounges, Bags, ....
Mumbai airport (BOM) connection/transfer/transit questions - dedicated thread in India-Based Airlines
Star Alliance lounges in Delhi and Mumbai
India's air bubbles: is transit travel allowed
Travel to/within India on UA/Vistara
Domestic to International Transfer
BOM T2 Lounge
Boarding Gate
Mumbai airport (BOM) connection/transfer/transit questions - dedicated thread in India-Based Airlines
Star Alliance lounges in Delhi and Mumbai
India's air bubbles: is transit travel allowed
Travel to/within India on UA/Vistara
Domestic to International Transfer
- Baggage: 9W and AI will interline bags if on a single ticket. AI may interline on separate tickets, at agents discretion.
- Entry to the airport: To get into any Indian airport you need to show a paper or electronic itinerary or paper boarding pass. Indian airports are not doing electronic boarding passes yet. Entry was permitted earlier than the rumoured 4 hour limit.
- UA counters: They opened about 3 1/2 hours prior to the flight (scheduled for 4 hours). They do doc check, account for interlined baggage, and provide lounge invites. 9W had given me all my boarding passes, but I had to stop at the UA counter to get the lounge invite.
- Waiting Area: If you're early before the lounge opens and in C, there are very pleasant seating areas located on the far right and left sides of the check-in area. It's just past where EK and ANA do their premium check-ins, respectively.
- Fast-Track: UA premiers and business travellers can access a fast-track security and customs line on the extreme right of the terminal. The normal line was pretty busy in comparison.
BOM T2 Lounge
- There are 3 sections in this lounge: First, Premium, and Business. It turns out Premium is used for some airlines to reward their more valuable business class flyers and is a step nicer than Business. UA sends everyone to the normal Business section, including the GS flyers I spoke with. UA agents normally provide an invitation card to the lounge during the check-in process.
- The lounge is really quite nice, very nice decor, comfy seats with individual power outlets. There's a big buffet with hot and cold food and Indian, Asian, and Western selections. You get free Wi-Fi that is stable and fast. A free 15-minute massage treatment is offered. There are showers, but I had to get someone to escort me to the Premium section for a hot shower…apparently business only has cold showers. The bar is fairly good with sparkling wine, still wines, beers on tap, and blended whiskeys. The bar in the Premium section additionally has single malts.
- UA's usual gate is quite close to the lounge, about a 1-2 minute walk once you find the right direction.
Boarding Gate
- There is a slightly bizarro secondary check before entering the gate. They check for the US liquid rule compliance, so no water bottles. You must also remove your shoes and send them through the scanner, and you get a physical pat-down (at least your 4th of the journey, so enjoy!)
- The actual boarding gate area is unpleasantly tiny. Do not get here too early, as it's not nice and very crowded. No restrooms and little seating beyond security.
- Of course, prior to boarding, the Indian version of security theatre checks the stamps on your baggage tag. Do double check that you have the stamped tags attached. You may have to return to security if your stamped tag is missing, or you may have another security screening of your bag on the spot
Consolidated BOM (Mumbai) logistics / connections / lounges
#181
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
I hope it has maintained its high quality. The food offerings easily exceeded what I get at SFO Polaris lounge. Hope that is still the case! And that Polaris lounge ups its game...
#182
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
#183
Join Date: Dec 2015
Programs: UA Mileage Plus
Posts: 300
I was at this lounge 3 weeks ago and have to say the food and alcohol offerings exceeded those of the EWR Polaris lounge IMO. It is a really nice lounge but I think the UA49 flight timings coincide with a lot of domestic flights resulting in a very crowded lounge, as I believe the lounge is also open to domestic business class passengers.
#184
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,889
GVK lounge is basically the only one there - GVK is the company that runs the airport. When they opened the new terminal (IIRC), that was 2013 or 2014, they didn’t allow individual airline lounges, and basically the GVK lounge is on contract for everyone. I think there is a different Mastercard Lounge that is small, forget who runs that. But all the airlines who had lounges in the old terminal (LH, EK, AI, etc.) all couldn’t rebuild and just use GVK.
in my experience, *G will get an invite at check in - I used to get one without asking, and flying multiple different carriers (UA, LX, TG, SQ, TK are my experience) - I don’t think I’ve ever had to ask. Unless UA has moved gates, it’s also quite close to the gate UA uses for the EWR flight. There’s a buffet with both Indian and western food options (western options are blah), deserts, bar, etc. it can be busy at the time before the UA flight, as many (non-AI, especially) mid-long hails leave between, say, 11pm - 3am. But never super-crowded, IME.
in my experience, *G will get an invite at check in - I used to get one without asking, and flying multiple different carriers (UA, LX, TG, SQ, TK are my experience) - I don’t think I’ve ever had to ask. Unless UA has moved gates, it’s also quite close to the gate UA uses for the EWR flight. There’s a buffet with both Indian and western food options (western options are blah), deserts, bar, etc. it can be busy at the time before the UA flight, as many (non-AI, especially) mid-long hails leave between, say, 11pm - 3am. But never super-crowded, IME.
#185
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
BOM has phenomenal lounges - the GVK lounge in the domestic concourse is my favorite domestic lounge in the world (accessible with a $50 AI ticket ) and the international concourse lounge is also fantastic. *A carriers usually provide invites at checkin, and I usually try to check in on the early side (3-4 hours prior to departure) to get a little extra lounge time.
#186
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
The contract lounges are in my opinion on par with most if not all the lounges around the world (except Cathy F in Hong kong)
They basically have 3 levels.. Business/First and First dinning.
Depending on Status.. you will at least get in to the Business lounge.. (which looks about the same as the First, except you will take a life to the lower level()
The lounge can get busy.. but have never had a problem getting a seat, and most times.
drink service can be done by the staff walking around. there is at least 2 bars there, that have their fair share of decent stuff.
I, usually have the Chocolate Mocha... its some of the best I have ever had.
Enjoy yourself.. oh yeah.. food choices are great too (but I tend not to eat at 12 midnight)
Ps. was there 3 days ago.
They basically have 3 levels.. Business/First and First dinning.
Depending on Status.. you will at least get in to the Business lounge.. (which looks about the same as the First, except you will take a life to the lower level()
The lounge can get busy.. but have never had a problem getting a seat, and most times.
drink service can be done by the staff walking around. there is at least 2 bars there, that have their fair share of decent stuff.
I, usually have the Chocolate Mocha... its some of the best I have ever had.
Enjoy yourself.. oh yeah.. food choices are great too (but I tend not to eat at 12 midnight)
Ps. was there 3 days ago.
#187
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
The contract lounges are in my opinion on par with most if not all the lounges around the world (except Cathy F in Hong kong)
They basically have 3 levels.. Business/First and First dinning.
Depending on Status.. you will at least get in to the Business lounge.. (which looks about the same as the First, except you will take a life to the lower level()
The lounge can get busy.. but have never had a problem getting a seat, and most times.
drink service can be done by the staff walking around. there is at least 2 bars there, that have their fair share of decent stuff.
I, usually have the Chocolate Mocha... its some of the best I have ever had.
Enjoy yourself.. oh yeah.. food choices are great too (but I tend not to eat at 12 midnight)
Ps. was there 3 days ago.
They basically have 3 levels.. Business/First and First dinning.
Depending on Status.. you will at least get in to the Business lounge.. (which looks about the same as the First, except you will take a life to the lower level()
The lounge can get busy.. but have never had a problem getting a seat, and most times.
drink service can be done by the staff walking around. there is at least 2 bars there, that have their fair share of decent stuff.
I, usually have the Chocolate Mocha... its some of the best I have ever had.
Enjoy yourself.. oh yeah.. food choices are great too (but I tend not to eat at 12 midnight)
Ps. was there 3 days ago.
One perk of the GVK lounge is the "free" 15 min massage. Go there to sign up the second you get to the lounge as there is often a long wait. Pro-tip. Buy one of their 45 min massage packages to tack onto the 15 free minutes. This will also bump you up in the queue. Have the bartender send your drinks to the spa. Nothing beats sipping a martini during a 1 hour pre-flight foot massage.
#188
Join Date: Aug 2011
Location: Boston MA
Programs: UA 1K/1.5 million miler, SU Gold, JL Sapphire
Posts: 529
I was at this lounge 3 weeks ago and have to say the food and alcohol offerings exceeded those of the EWR Polaris lounge IMO. It is a really nice lounge but I think the UA49 flight timings coincide with a lot of domestic flights resulting in a very crowded lounge, as I believe the lounge is also open to domestic business class passengers.
#189
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
If traveling in United Polaris, even as a Global Services I only ever get access to the "Business" Lounge. I've been in the first lounge as well, and other than how busy it is, the two floors of the lounge are identical. The buffet offering is pretty decent and the bar isn't half bad. I prefer the US based Polaris lounges however.
When I fly out of BOM with BA, I get First Dinning... when I fly with Malaysia , they will only pay for the Business lounge.
Last edited by WineCountryUA; Dec 18, 2019 at 6:37 pm Reason: repaired quote
#191
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,178
You have book a room in the Niranta or find a place in one of the airport hotels. Security won't let you enter the domestic departure concourse before 1am. That area has two contract lounges you can use.
#193
Join Date: Apr 2009
Programs: United Platinum, Marriott Platinum, IHG Plat, Hilton Diamond
Posts: 221
Assuming you are flying on a single ticket, it really doesn’t matter, I would choose based on cost and schedule. All three have similar lounges with similar food and drink choices, and the lounges are generally busy if you enter during the overnight / early morning international flight banks. BOM has more shops, eateries and pretty elaborate and beautiful wall murals and artwork that will keep you occupied if you don’t have lounge access.
#194
Join Date: Sep 2008
Location: IAH
Programs: Former UA1K transitioning to WFBF mentality
Posts: 779
Assuming you are flying on a single ticket, it really doesn’t matter, I would choose based on cost and schedule. All three have similar lounges with similar food and drink choices, and the lounges are generally busy if you enter during the overnight / early morning international flight banks. BOM has more shops, eateries and pretty elaborate and beautiful wall murals and artwork that will keep you occupied if you don’t have lounge access.