UA sends a fill-in-the-blank apology letter
Sep 16, 2012, 3:52 pm
#61
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
Survey says: 5,000 miles!
Well, I actually got an email that said "we will be adding 2,500 miles to your account" (but not stating that this was connected to the letter), and then my account reflects 2x 2,500 miles posting. Sound about right? I won't complain. Here I thought the comedy was enough value.
Well, I actually got an email that said "we will be adding 2,500 miles to your account" (but not stating that this was connected to the letter), and then my account reflects 2x 2,500 miles posting. Sound about right? I won't complain. Here I thought the comedy was enough value.
Sep 16, 2012, 3:55 pm
#62
Original Poster
Join Date: Mar 2011
Location: DCA
Posts: 120
Sep 16, 2012, 5:37 pm
#63
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Survey says: 5,000 miles!
Well, I actually got an email that said "we will be adding 2,500 miles to your account" (but not stating that this was connected to the letter), and then my account reflects 2x 2,500 miles posting. Sound about right? I won't complain. Here I thought the comedy was enough value.
Well, I actually got an email that said "we will be adding 2,500 miles to your account" (but not stating that this was connected to the letter), and then my account reflects 2x 2,500 miles posting. Sound about right? I won't complain. Here I thought the comedy was enough value.
geeez. COdbaUA is stingy!
Sep 16, 2012, 6:11 pm
#64
Original Poster
Join Date: Mar 2011
Location: DCA
Posts: 120
Sep 17, 2012, 4:27 am
#65
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
OP - so we know that (SPECIFIC ITEM) is.
Do you mind telling us that what exactly the reason for that (SPECIFIC ITEM).
In other word, what has that (SPECIFIC DEPARTMENT) has done?
Do you mind telling us that what exactly the reason for that (SPECIFIC ITEM).
In other word, what has that (SPECIFIC DEPARTMENT) has done?
Sep 17, 2012, 8:20 am
#66
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
OK let's be realistic, these guys fly over a million passengers a day and probably 1% or more of them complain :-) I suspect they have a lot of letters to crank out. It's no excuse, but it's also not unheard of.
I once got a certified letter from Comcast (if I can find it I'll post it) after I cancelled service. It was in one of those "urgent" envelopes that looked really important, claiming that I still owed a balance on my account. And in print it listed my balance as "$.00".
I was tempted to send them a check for $0.00 :-) never got the time, though (moving and all).
Even better, I'd recommend mailing them a letter back (there's a return address, yes?)
Dear [AGENT NAME],
Thank you for taking the time to mail me [SPECIFIC ITEM]. I am really impressed with the attentiveness of [SPECIFIC AIRLINE].
I enjoy working with [SPECIFIC DEPARTMENT] and flying on [SPECIFIC PLANE] regularly. This will go a long way to addressing the issue with [SPECIFIC COMPLAINT] that I wrote you about originally.
To thank you for your efforts, I would like to recommend you increase your agent's salaries by [SPECIFIC AMOUNT] in the near future!
Sincerely,
[VALUED CUSTOMER]
Last edited by iluv2fly; Sep 17, 2012 at 9:04 am Reason: merge
Sep 24, 2012, 8:39 pm
#67
Original Poster
Join Date: Mar 2011
Location: DCA
Posts: 120
BUT WAIT, IT GETS BETTER.
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Sep 24, 2012, 8:48 pm
#68
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
BUT WAIT, IT GETS BETTER.
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Sep 24, 2012, 10:55 pm
#70
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
BUT WAIT, IT GETS BETTER.
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Sep 28, 2012, 3:22 pm
#71
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
Sep 28, 2012, 4:43 pm
#72
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
BUT WAIT, IT GETS BETTER.
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Here I thought I had received 5,000 miles (2,500 x 2 posted), but 2,500 of those miles "mysteriously disappeared" today. It was not listed as a deduction of 2,500 miles, but rather one of the two credits disappeared without explanation. Thanks United!
Feb 5, 2013, 3:29 pm
#74
Join Date: Jul 2004
Location: Chicago USA
Programs: *A Junkie, SQ PPS, Skywards Gold, 2 Million Mile Flyer;*wood LT Plat, BA MM
Posts: 1,762
I can't get over this! Bwahahaha! I had to post this on FB. Reminds me of "Mad Libs" - only it should have [VERB] or [PROPER NOUN]. I loved this!
Jul 30, 2014, 10:25 pm
#75
Join Date: Feb 2014
Posts: 514
United Airlines writes the most sentimental apology letters
