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Originally Posted by mitchmu
(Post 19297144)
So, B and M clear into PN. One can find PN by searching on BM fare and seeing if icon appears. Still not clear if Y clears into PN or Y-UP is guaranteed no matter what. Seems the last few messages are contradictory on that point, and that would be the key point for the GS member who posted the message that started this branch.
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Originally Posted by Sedrate
(Post 19296094)
As a 1K flyer - I'm beginning to look seriously at being matched by other airlines' FFPs, especially those that allow global upgrades on ALL FARE BUCKETS - so that I don't have to play the Jeff Smisek "Pay this more expensive fare and guess if you're gonna get an upgrade" game.
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Originally Posted by C5Driver
(Post 19296396)
Likely because he wanted the PQMs for status purposes.
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Originally Posted by gaobest
(Post 19297003)
I also just paid for PQM 2 months ago; definitely wouldn't have done that if I knew about this. Hmmmm
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Besides flightstats.com, what other methods (free) are available to get revenue fare bucket information?
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Ive been following this since friday, Im new to UA but will 1K in a few months and this is just terrible, terrible news.
I was looking forward to the GPU's next year for some leisure travel to some far away destinations, but having to say I live in the US every freaking time I look for flights to use a GPU is pretty ridiculous.... Just horrible.... |
HORRIBLE news. I just discovered it on united.com (haven't been on FT for a few days). I'm really glad I booked EWR-LHR for travel next week recently using my GPU's with the GreaseMonkey Script in GoogleChrome assisting me. Paid > $1000 so it's not as if I was gaming the system.
:td: UA, you really removed one of the finest features of your FFP, especially for the frequent flyers. Another furious 1K here. |
We're now at post #1148.
UA needs to hear this loud and clear. The change sucks. And you are either lying outright or are complete morons. If you were truly "committed to improving transparency around this" and "working on better ways to share this more meaningful information" you would have simply rolled out the "better way". You can show me wrong by rolling back the "enhancement" until you have the "better way" worked out. But I don't believe you for a minute. Are you working on removing Channel 9 next? :td: :td: |
This has been handled terribly!
I agree with Winecountryusa and others that this whole situation has been handled terribly. Does anyone at UA pay any attention or care what their most loyal GS, 1K and multi-million mile flyers think?
And I thought United Hub was where they were going to post information--not a post on Flyertalk. I am still holding out that there was some sort of emergency situation that forced this to occur without any "new" systems being put in place, but given the lack of transparency thus far we will probably never know. Didn't someone--anyone--in the marketing department think that this would cause many, many rants from loyal passengers? Soon it will be another story in the mainstream news media on another big UA mistake. |
Originally Posted by SteveDCA
(Post 19298809)
I agree with Winecountryusa and others that this whole situation has been handled terribly. Does anyone at UA pay any attention or care what their most loyal GS, 1K and multi-million mile flyers think?
And I thought United Hub was where they were going to post information--not a post on Flyertalk. I am still holding out that there was some sort of emergency situation that forced this to occur without any "new" systems being put in place, but given the lack of transparency thus far we will probably never know. Didn't someone--anyone--in the marketing department think that this would cause many, many rants from loyal passengers? Soon it will be another story in the mainstream news media on another big UA mistake. It already has been - see post #980 in this thread Just picked up by the WSJ. http://blogs.wsj.com/middleseat/2012...ogle_news_blog |
Note to UA: you may want to rethink the SMI/J safety video I saw today. You know, the one where he talks about giving customers to access to more information with technology. Just sayin'
This move and the explanations given thus far lead one to the conclusion that "dignity and respect" may extend to the co-workers, but not to those of us that pay the bill. |
Originally Posted by SteveDCA
(Post 19298809)
Didn't someone--anyone--in the marketing department think that this would cause many, many rants from loyal passengers?
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Originally Posted by WineCountryUA
(Post 19296096)
...This particular situation is the basis for a case study in flawed customer communications... ...But UA is doing a terrible job of communicating to its customer base.. At best, this shift is a trial balloon UA has released to see whether it can get away with hiding the ball completely or whether it has to put it somewhat back in play. No doubt, the company is plagued by poor communications. But that's just the tip of the iceberg, not the iceberg itself.
Originally Posted by intub8r
(Post 19298831)
It already has been - see post #980 in this thread
Just picked up by the WSJ. http://blogs.wsj.com/middleseat/2012...ogle_news_blog |
Chiming in late, but add me to the list of elites being fed up with United's apparent efforts to further alienate its biggest fans. I just made 75K EQM and was about to book a series of TPAC and TATLs for business but I will now shop around for other airline fares. This is a feature I used nearly every time I book.
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Promoting this move as a nod to transparency is akin to shooting someone in the kneecap to promote their mobility.
UA, do you have no shame?* *Rhetorical, we can well assume the answer is an unequivocal 'No'. |
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