We can't win here. Our time is worth more than that of the agents. Anyone who earns enough to fly enough to care about this latest attack on elites has time that is very valuable. These agents surely are paid little more than minimum wage. Calling more to punish them is like drinking poison to hurt your enemy. It hurts us, they don't even notice.

Before this change, I was averaging 1-2 hours PER SEGMENT of phone time. Now, if I fly UA, I've got to spend more time on the phone than on the flight.

This is truly insane and impossible to accept.

I have chosen UA several times the past year when they were more expensive than the competition--because of the ability to use my frequent flyer benefits on UA. Why else would I pay $2k for a Y ticket when the competition is selling the same for $1,200? Oh, because I could see the inventory and pick flights which I could stand a good chance to upgrade on, as well as of course the other "benefits" which seem to be evaporating rapidly.

:td::td::td:
UA again going to the wrong direction...
Shannon why don't you keep the expert flyer option for 1K & GS? We need this info to plan our trips...I know you don't care about us, but try to reconsider this decision

+100.

Having already booked flights to take me past 1K for the year I feel like a sucker.

This is pathetic.

After 27 years in the #1 position, "New Coke" just dropped to #2

Like we really needed another reason to boycott Untied Airlines.:mad:

Just sent a message to a board member - seeing as Jeff does not care nor does he respond (at least Glenn always responded) and Shannon is just the messenger of a constant flow of bad news - that seems to be the best strategy we can take:



Glenn F. Tilton
Non-Executive Chairman of the Board
Chairman of the Midwest, JPMorgan Chase

Jeffery A. Smisek
President and Chief Executive Officer, United Continental Holdings, Inc.

Stephen R. Canale
Retired President and General Chairman, District Lodge 141, IAMAW

Carolyn Corvi
Retired Vice President and General Manager - Airplane Programs, Boeing

Jane C. Garvey
North America Chairman, Meridiam

James J. Heppner
United Airlines Pilots Master Executive Council Chairman, Air Line Pilots Association International

Walter Isaacson
President and Chief Executive Officer, The Aspen Institute

Henry L. Meyer III
Retired Chairman of the Board and Chief Executive Officer, KeyCorp

Oscar Munoz
Executive Vice President and Chief Operating Officer, CSX Corporation

Laurence E. Simmons
President, SCF Partners

David J. Vitale
Executive Chair of Urban Partnership Bank

John H. Walker
Chief Executive Officer, Global Brass and Copper, Inc.

Charles A. Yamarone
Director, Houlihan Lokey

Contact United Continental Holdings, Inc. Board

Shareholders and other interested parties may contact the United Continental Holdings, Inc. Board of Directors as a whole, or any individual member, by one of the following means: (1) writing to the Board of Directors, United Continental Holdings, Inc., c/o the Corporate Secretary’s Office, HDQLD, 77 W. Wacker Drive, Chicago, IL 60601; or (2) by emailing the Board of Directors at [email protected].

Don't you 1K's and GS's get it?

UA just isn't that into you anymore. It's over. Time to move on.

Ridiculous decision

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Straw That Broke the Camel's Back
 

This is it... I had the worst experience of my life a few weeks ago on UA900 and was just waiting for time to write my good byes and grievances to United... The delay in question cost me over $1000 and no one in SFO seemed to give a [hoot].

This new little twist is complete and utter crap... just additional ways to hide their operations from those who should be their best assets, namely their loyal customers. They don't care and its been made very obvious.

'Fixing' this can mask numerous other issues. I don't think they have any intention of fixing the other stuff, some of which is deliberately broken.

My EF unlimited subscription of five years was due to auto-renew on 9/11. Cancelled renewal and included this thread topic as the 'reason'. I've been flying AA and my next flight will be on DL in a couple of weeks. Over and done.

Already see dynamic pricing.

Last night I booked IAH-->EWR-->FRA-->FCO-->FRA-->IAD-->IAD in 'P', and P=9 when last shown. Today I searched again (I am in the 24 hour window), and only 'D' appears (over 2X the price). HOWEVER, I can book the same UA metal with a LH flight # at yesterday's 'P' price. Travel agent can book 'P', but UA.com only offers me 'D'.

I guess they dont want to offer GS 'P' fares to Europe for Thanksgiving vacation. Is UA also doing away with the low price guarantee for UA.com?

"Later this evening we’ll be making a change on united.com that will remove the ability to see the specific allocation of seat inventory made to each Fare Class (this is the Fare Class hyperlink found in the right-most column when searching for flights or viewing itinerary details). I know that this is a popular feature for many of you here – in fact, we liked it too. But, it wasn’t without issues. Specifically, for many customers who are not as familiar with the ins and outs of fare structures, there was often room for this information to be misinterpreted. It also left the door open for undesired exposure that allowed automated scripts to scrape and re-display information in ways for which it was not intended."

Translation..."we are now so short term bottom line driven that we want to make sure our best customers pay as much as possible for our tickets."

Wow! This is just a horrible, horrible decision. Even forgetting about R space, this feature has literally saved me hours when changing and booking flights. It's United saying that they really don't care about my time... and my business.

Makes me glad I sold the last of my UAL stock this past week.