Jun 28, 2019, 10:46 am
Last edit by: WineCountryUA
It appears at times, UA will release upgrade space, now labeled as PZ, but the upgrade waitlist is not processed until a later time. During this period of time, a new upgrade request will clear, ignoring the waitlist. This could be a new request or someone calling to request their waitlisted request to be clear (sometimes called -- "jumping the queue"). So as a defensive move, some may try to call to get their waitlisted request cleared if this situation occurs. Over the years agents, at times, have been reluctant or agreeable to doing this. More recently there are reports of agents needing supervisor approval to do this (this may be UA's attempt to prevent "queue jumping").
Another strategy in this situation is to remove a waitlisted request and then reapply. This does risk losing one's place on the waitlist if unsuccessful
At times, the waitlist process seems to be delayed for an extended period of time, it is speculated that this is a situation where the waitlist processing is "stuck" -- this may be due to a ticket out-of-sync issue with the passenger on top of the waitlist or other causes. A good agent will notice this if you call about clearing and fix the situation.
Releated thread
Difference of"Upgrade Requested","Segment has been Waitlisted","R/PZ class requested"
Changes to UA's Fare Classes (19-20 October 2018)
Archive thread: Upgrade still waitlisted even though R (now PZ) class is available {Archive}
Another strategy in this situation is to remove a waitlisted request and then reapply. This does risk losing one's place on the waitlist if unsuccessful
At times, the waitlist process seems to be delayed for an extended period of time, it is speculated that this is a situation where the waitlist processing is "stuck" -- this may be due to a ticket out-of-sync issue with the passenger on top of the waitlist or other causes. A good agent will notice this if you call about clearing and fix the situation.
Releated thread
Difference of"Upgrade Requested","Segment has been Waitlisted","R/PZ class requested"
Changes to UA's Fare Classes (19-20 October 2018)
Archive thread: Upgrade still waitlisted even though R (now PZ) class is available {Archive}
Upgrade still waitlisted even though PZ (previously R) class is available
Jan 24, 2017, 8:48 am
#77
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UA upgrade inventory is not listed as an available EF class. Either you have meaningless alerts or EF will shortly be receiving another cease and desist from UA. Expert Flyer Class List..
Jan 24, 2017, 8:51 am
#78
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Just because EF will let you set an alert for R, doesn't mean EF is actually able to search to see R on UA (i.e. It'll never trigger). R is discount business on AA/OW, if I'm not mistaken.
You can email EF to confirm, but besides revenue buckets, it only has access to O/I/X.
You can email EF to confirm, but besides revenue buckets, it only has access to O/I/X.
Jan 24, 2017, 9:01 am
#79
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Just because EF will let you set an alert for R, doesn't mean EF is actually able to search to see R on UA (i.e. It'll never trigger). R is discount business on AA/OW, if I'm not mistaken.
You can email EF to confirm, but besides revenue buckets, it only has access to O/I/X.
You can email EF to confirm, but besides revenue buckets, it only has access to O/I/X.
Jan 24, 2017, 10:09 am
#80
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Jan 24, 2017, 12:16 pm
#81
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.... Expert Flyer Class List..
Jan 24, 2017, 12:27 pm
#82
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Jan 24, 2017, 12:55 pm
#83
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I did look at EF and it does explicitly state what upgrade and award classes it can pull. R is not one of them, so you are indeed trying to do something Expert Flyer says it cannot do:
Last edited by IAH-OIL-TRASH; Jan 24, 2017 at 1:03 pm
Jan 24, 2017, 1:18 pm
#84
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But it's really too much to ask EF to disallow alert for UA R, instead of showing UA R as active alerts when it's not actually permitted?
It's a simple programming, considering EF charges annual fee.
Your flight entry in "UA" has been verified as valid. A search for availability will begin today.
It's hard to understand how you can blame consumer "misapplication of the tool" instead of incompetence of EF IT?
Jan 24, 2017, 1:30 pm
#85
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I get that.
But it's really too much to ask EF to disallow alert for UA R, instead of showing UA R as active alerts when it's not actually permitted?
It's a simple programming, considering EF charges annual fee.
You see, EF even says that
Your flight entry in "UA" has been verified as valid. A search for availability will begin today.
It's hard to understand how you can blame consumer "misapplication of the tool" instead of incompetence of EF IT?
But it's really too much to ask EF to disallow alert for UA R, instead of showing UA R as active alerts when it's not actually permitted?
It's a simple programming, considering EF charges annual fee.
You see, EF even says that
Your flight entry in "UA" has been verified as valid. A search for availability will begin today.
It's hard to understand how you can blame consumer "misapplication of the tool" instead of incompetence of EF IT?
Jan 24, 2017, 1:32 pm
#86
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Jan 24, 2017, 1:40 pm
#87
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I think it means EF isn't gonna set up the alphabetics used by each airline, for each airline in the alert setup process - it just allows A-Z out there for all airlines, then EF validates against whoever. EF has just not "unvalidated" R for UA.
Jan 24, 2017, 1:43 pm
#88
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I get that, but it has nothing to do with my comment, which was based on the link showing (as you noted) that EF provides access only to X, I, and O data for UA.
Jan 24, 2017, 6:33 pm
#89
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Monitor for Award, Upgrade, or even regular fare inventory for changes and new availability for up to 30 flight segments
Note my familiarity with EF is dated as I dropped my subscription a few years back when EF was forced by UA to dropped R and others award fare classes. EF has partially restored with X, I, O but no R and XN or IN or ON.
Best to provide that feedback directly to EF.
Last edited by WineCountryUA; Jan 24, 2017 at 7:18 pm Reason: merging consecutive posts by same member :-)
Jun 20, 2017, 3:55 am
#90
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R4 I4 and my upgrade hasn't cleared.
I thought this has been fixed, booked on UA 91 tonight W class with GPU and hasn't cleared as of this morning flight load is 49/60 and then I go to UA.com and see that there are saver seats available!! I called and the first agent said he can't clear the waitlist called again and the agent cleared it. She said she report the issue. I Hope the other 7 people on the UG list will get their seats.