UA Club Agent - a new one for me

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Aug 6, 2012, 3:18 am

#16

LASUA1K

Join Date: Jul 2005

Location: ORD-LAS

Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite

Posts: 4,419

Ok. I have to ask. Compensation?

Aug 6, 2012, 3:58 am

#17

Russell745

Join Date: Mar 2005

Location: EWR-N.Haledon NJ

Programs: CO Platinum

Posts: 1,134

just out of curiosity; why did you block out her face?

Aug 6, 2012, 4:36 am

#18

UAL4life

Join Date: Feb 2009

Location: The World.

Programs: UA MP/UC - "RIP Tulip Plat"

Posts: 1,225

Quote:

Originally Posted by Russell745

just out of curiosity; why did you block out her face?

Because its against Flyertalk policy to do otherwise?

Also against UA policy to take pics of employees. Just sayin' it before UA says it

Aug 6, 2012, 5:11 am

#19

GunsOfNavarone

Join Date: Aug 2009

Location: SLC

Programs: AA EXP, Marriott Plat

Posts: 616

This picture is the reason I avoid United at ORD whenever possible. I wish the photo was a isolated experience, but it actually represents the attitude and spirit of so many non flight employees at United at ORD.

Aug 6, 2012, 5:13 am

#20

AlanInDC

Join Date: Sep 2005

Programs: UA Million Miler

Posts: 1,360

Nevertheless, I suspect it would be pretty easy for UA ORD staff to figure out who this is.

It is one of those things that one would have a hard time believing without seeing it. Wow!

Aug 6, 2012, 5:54 am

#21

colmc

Join Date: Jul 2005

Location: Ireland

Programs: BA Gold, A3 Gold, BD..oh, wait..

Posts: 4,045

So, how do we blame this on SHARES?

Aug 6, 2012, 6:08 am

#22

USA_flyer

FlyerTalk Evangelist

Join Date: Oct 2004

Location: SAN

Programs: Nothing, nowhere!

Posts: 23,349

Was she chewing gum and calling everyone "Honey" as well?

Aug 6, 2012, 6:14 am

#23

EnvoyBoy

Join Date: Dec 2003

Location: DC|NYC

Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select

Posts: 3,201

World's leading airline, indeed.

Aug 6, 2012, 6:20 am

#24

chinatraderjmr

Join Date: Oct 2007

Location: Dubai / NYC

Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD

Posts: 5,220

Did OP send this picture into UA. I would. Not for comp, that's ridiculous but just to let them see first hand why they get so many complaints.

Aug 6, 2012, 6:50 am

#25

LilAbner

Join Date: Feb 2012

Posts: 2,933

It's a well known fact that fingernail clippings and boogers getting into the keyboard have a direct, major & lasting impact on the entire system wide program. Has anyone had any problems with UAL's Share system as of late? If so we may have just found the reason!

Aug 6, 2012, 6:59 am

#26

zagorsky

Join Date: Jun 2007

Location: London UK

Programs: AA,UA,CX

Posts: 250

Nail Clipping

Unfortunately I have witnessed the same situation, but it was 100 times worse. A 5* Hotel in Dubai, International chain, I had been hired for less than a week and was having breakfast with the HYGIENE MANAGER.
Well he decided to cut his nail in the staff dining room during breakfast, collect the pieces in his plate and back to work.
After being confronted because of that, he hated me with the passion.

Aug 6, 2012, 7:02 am

#27

channa

FlyerTalk Evangelist

Join Date: Aug 2002

Location: Bay Area, CA

Programs: UA Plat 2MM; AS MVP Gold 75K

Posts: 35,068

Quote:

Originally Posted by colmc

So, how do we blame this on SHARES?

It's the cumbersome system and lengthy commands that require the lengthy calls to the Helpdesk, which gives the agent the downtime to do this sort of thing.

Aug 6, 2012, 7:09 am

#28

edcho

Join Date: May 2011

Posts: 5,814

HAHAHAHAHA -- this definitely happens more often than people think (both UA and elsewhere).

Aug 6, 2012, 7:15 am

#29

goodeats21

FlyerTalk Evangelist

Join Date: Mar 2010

Location: DAY

Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry

Posts: 10,202

Quote:

Originally Posted by colmc

So, how do we blame this on SHARES?

Quote:

Originally Posted by channa

It's the cumbersome system and lengthy commands that require the lengthy calls to the Helpdesk, which gives the agent the downtime to do this sort of thing.

I think she may be going above and beyond the call of duty here....priming her fingers so she can type all those command lines without being slowed down by the weight of extra fingernail length...