Forced to pay co-pay on upgrade for no reason.
Jun 17, 2012, 8:59 am
#1
Original Poster
Join Date: May 2012
Posts: 5
solved: upgrade issue
Going to edit this. got it sorted out
Moderator Edit: since the issue is resolved we'll GP ahead and close this thread.
J.Edward
UA Moderator
Moderator Edit: since the issue is resolved we'll GP ahead and close this thread.
J.Edward
UA Moderator
Last edited by J.Edward; Jun 17, 2012 at 4:19 pm
Jun 17, 2012, 9:13 am
#2
Join Date: Jun 2011
Location: MEL
Programs: VAG
Posts: 1,865
edit: Well in that case I'll remove my reply.
Last edited by Jorgen; Jun 17, 2012 at 10:32 am
Jun 17, 2012, 9:28 am
#3
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,700
The first segment in L is what causes the issue....
Did you request to ONLY upgrade the ->KIX segment? ANY UA agent (PMCO/PMUA) can pull the eticket and look at it to see original farecode basis.
As said before; hang up and call again (and again if you need to); ask that you want to upgrade but you want to confirm the farecode THEY see.
Did you request to ONLY upgrade the ->KIX segment? ANY UA agent (PMCO/PMUA) can pull the eticket and look at it to see original farecode basis.
As said before; hang up and call again (and again if you need to); ask that you want to upgrade but you want to confirm the farecode THEY see.
Jun 17, 2012, 10:07 am
#4
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Without getting into too many details both of you are right. If you can handle this sort of transaction online you have a much better chance of not paying the co-pay.
Last edited by sbm12; Jun 17, 2012 at 10:15 am