Waitlisted miles+copay upgrade expired - not on list at the gate!
Jun 11, 2012, 12:22 pm
#16
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There are several Threads dealing with GPUs, CPUs and mileage upgrades not clearing. It all comes down to two basic rules:
Your mission is therefore to get yourself on the list (remember rule #2, the list you don't see doesn't count, the agent who tries to convince you otherwise never had to clear an upgrade waitlist).
- The UA reservation system is not capable of handling upgrades on flights comprised of more than one leg.
- You will not be upgraded if you can not see your name on the upgrade wait list on your mobile phone after check-in.
Your mission is therefore to get yourself on the list (remember rule #2, the list you don't see doesn't count, the agent who tries to convince you otherwise never had to clear an upgrade waitlist).
- Ask the UC agent, a ticketing agent or a phone agent to cancel your check-in (after you completed the first leg) and check you in again. Check your sequence number and verify that it changed; if it hasent the agent didn't cancel your original check-in.
- Call and ask them to fix the problem, escalate to a supervisor and call again if they failed to fix the problem.
- Look for a good E+ seat.
- Write a complaint letter to UA with all the details if you ended up missing an upgrade.
Re: your #2. I have a smartphone (Nokia), but it's not one of the ones that is supported on the mobile part, so how will I ever know if I'm on the list? Just call the 800# each time? And then have them uncheck me in/recheck me in & then escalate? Seriously, I have to do all that just to get an upgrade? Does anyone else think that's nuts, or is it just me? Again, what am I missing?
Re: the guy not closing his deal. I agree it has nothing to do w/ UA.
Cheers.
Jun 11, 2012, 12:33 pm
#17
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Re: your #1. I live in a city where I always have to connect. Are you saying I'm never going to get an upgrade because there are 2 legs to a destination? For example, GRR-ORD-LAS or GRR-ORD-LHR. That doesn't make sense to me at all. Even CO had people who flew more than one leg on itineraries. Or are you referring to flights w/ same flight #s, but 2 legs? Of course that doesn't make sense to me. What am I missing?
Re: your #2. I have a smartphone (Nokia), but it's not one of the ones that is supported on the mobile part, so how will I ever know if I'm on the list? Just call the 800# each time? And then have them uncheck me in/recheck me in & then escalate? Seriously, I have to do all that just to get an upgrade? Does anyone else think that's nuts, or is it just me? Again, what am I missing?
Re: the guy not closing his deal. I agree it has nothing to do w/ UA.
Cheers.
Re: your #2. I have a smartphone (Nokia), but it's not one of the ones that is supported on the mobile part, so how will I ever know if I'm on the list? Just call the 800# each time? And then have them uncheck me in/recheck me in & then escalate? Seriously, I have to do all that just to get an upgrade? Does anyone else think that's nuts, or is it just me? Again, what am I missing?
Re: the guy not closing his deal. I agree it has nothing to do w/ UA.
Cheers.
Jun 11, 2012, 12:40 pm
#18
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Jun 11, 2012, 3:03 pm
#19
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Not correct according to many, many posts here but that tone is certainly the one that is engineered to prevail around here. Are you aware of this thread, where UA responded officially less than 24 hours after it being raised? On a fairly trivial point, might I add. http://www.flyertalk.com/forum/unite...on-elites.html
Blanket statements like this without any data to back them up are eyebrow-raising and certainly not 'moderate', to say the least.
Blanket statements like this without any data to back them up are eyebrow-raising and certainly not 'moderate', to say the least.
I'll put up my experiences with the airline against yours any day and the posters can decide whom to believe.
Jun 11, 2012, 3:11 pm
#20
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Jun 11, 2012, 3:21 pm
#21
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Not correct according to many, many posts here but that tone is certainly the one that is engineered to prevail around here. Are you aware of this thread, where UA responded officially less than 24 hours after it being raised? On a fairly trivial point, might I add. http://www.flyertalk.com/forum/unite...on-elites.html
Blanket statements like this without any data to back them up are eyebrow-raising and certainly not 'moderate', to say the least.
Blanket statements like this without any data to back them up are eyebrow-raising and certainly not 'moderate', to say the least.
Sorry - they.don't.care.
Jun 13, 2012, 1:35 pm
#22
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No. If it is a "direct" flight (same number but change of aircraft) then there are problems. Regular connections aren't.
You can go to http://mobile.united.com/flightstatus and check from any device. Or look at the GIDS. Calling in is useless.
You can go to http://mobile.united.com/flightstatus and check from any device. Or look at the GIDS. Calling in is useless.
Cheers.
Jun 13, 2012, 2:53 pm
#23
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You can certainly continue to defend United, but I'll use my many years of experience on UA (1K for many years before becoming a GS at the outset of the program) to tell people what I believe is now the truth.
I'll put up my experiences with the airline against yours any day and the posters can decide whom to believe.
I'll put up my experiences with the airline against yours any day and the posters can decide whom to believe.
Your status or tenure in the program doesn't have anything to do with how real the farcical statement is (or not) either - sorry. Finally, I'm still looking for where the defence of UA was in my post?
Last edited by iluv2fly; Jun 13, 2012 at 4:43 pm Reason: unnecessary
Sep 21, 2012, 2:34 pm
#24
Join Date: Jul 2010
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Just for clarification, as I have not previously attempted a miles & co-pay upgrade:
If my upgrade doesn't clear prior to T-24 and if I don't appear on the published list after checking-in, I need to work with a gate agent or similar to get on to the list? Are they allowed to process miles & co-pay upgrades at the gate or the service desks?
If my upgrade doesn't clear prior to T-24 and if I don't appear on the published list after checking-in, I need to work with a gate agent or similar to get on to the list? Are they allowed to process miles & co-pay upgrades at the gate or the service desks?
Sep 21, 2012, 2:36 pm
#25
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Depends on what you mean by "process" in this context. They cannot add a new upgrade request. And if R is open before the flight goes to gate control I believe only rez agents process upgrades. But the final processing of the waitlist happens at the gate by the GAs.
Sep 21, 2012, 2:50 pm
#26
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I'm afraid that despite giving UA my credit card number and going through the work to get on the waitlist, I still might not appear. Is there some way to prove that I should have been waitlisted if this does occur? It's not as if we get a receipt for these things. If I don't show up and a service desk agent can't find any record of the transaction, I'm kind of hosed, I guess.
Sep 21, 2012, 4:35 pm
#27
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I'm afraid that despite giving UA my credit card number and going through the work to get on the waitlist, I still might not appear. Is there some way to prove that I should have been waitlisted if this does occur? It's not as if we get a receipt for these things. If I don't show up and a service desk agent can't find any record of the transaction, I'm kind of hosed, I guess.