I had a $150 cert received because they've been taking too long responding to an email about missing TravelBank credits.

Was booking SBA-SFO-IAD-LGA and LGA-CLE-SFO-SBA as two one-ways because that was the only way to get it to price correctly. Whenever I tried to apply the cert to the outgoing SBA-LGA, it gave me an error and said I needed to call. I applied it to the other direction LGA-SBA instead, and it applied just fine. Then I was able to book the SBA-LGA direction without the cert with no problem. Seems odd that it couldn't apply correctly to one but worked fine on the other.

What type of certs do this? I have a (post-3/3) VDB and it seems to be applying dollar-for-dollar.

Limited Payment Options when using E-Certs
 

Sometimes I like using Bill Me Later to pay for personal flights, especially when Bill Me Later will give you 6 months same-as-cash payments.

These additional payment options ( Bill Me Later, PayPal, Western Union, E-Check etc) are available to use except when I tried to use a $200 E-Cert. After inputting the correct E-cert and having it accepted, the additional payment options disappear.

I tried it a number of times, being logged in and logged out with the same results. Use a E-Cert and they seem to only accept Credit Cards.

Odd quirk

DEN

here's one I did not know: a pax may not use a ETC if even just one segment is on non-UA metal. Oh well...

Under "Fare Rules", the T&C link I have (http://www.unitedmileageplus.com/CPR...CID=1062525263) says I wouldn't have expected "bill be later" be affected, but disabling some of the others makes sense.

How odd to resuscitate a 2-year old thread where the original issues may have since been resolved (or not, knowing .bomb).

My personal issue with the e-certs (at least as of last year) was that you cannot use them when your record contains more than one person. This means that you must make a separate reservation for the person using the e-cert, which can screw up family travel when the computer fails to recognize that your elite benefits should apply to the entire travel party.

Hard to understand why this cannot be fixed any more than using multiple credit cards to pay the bill.

You can, you just need to call web support to do it.

+1. that is what we have done in the past.

Last week I was able to book a reservation using e-certs and two people. We each had an e-cert applied to the reservation. So I believe this issue is fixed, at least for me it was.

Beware : the difficulty of using the UA e-certificate
 

IME, depends on the type and the conditions. IME, pre-merger UA certificates (same as today's 1016 type) were sometimes limited to an itin. with 1 person and sometimes not. That definitely was the case with % off, which makes some sense. With $ off, it doesn't seem to make too much sense as it would be a straight amount off anyway, whether for 1 or 5 people. Not that difficult, IMO to basically split the discount among several people.

The TCV certs (that are a form of payment) can be used on multi-person itineraries, and as many as one per person - they need to be applied to a specific person though. So if you have two certs and one person traveling, you can only use one, but if you have two people, you can apply one to each. IME, if you have one cert on a multiple person itin, it will be issued as 1 PNR, but you receive separate eTicket emails - one for each person which is different than on a regular two-person itin.

And yes, with even one flight on another carrier, none of the other payment options usually show (gift card, TCV, travel bank, etc.). TCVs definitely have the UA/UAX only restriction, but travel bank doesn't. I flew to BKK with 1 segment on ANA over a year ago now and couldn't get the travelbank option to appear, even though there is no UA-metal only restriction. It took me 6 calls or so and a great agent to finally get it used - she was able to look at the terms, agree that there was no restriction with travelbank and got it done, calling me back about 2 hours later with everything resolved. It was a large amount I was trying to use (through a gift registry), otherwise there was no way I would have bothered.

Tried that, did not work for me,at least as of a year ago. Went through the entire reservation process (glacial compared with online booking) and at the end the CSR said "no can do" so we split the reservation. Thankfully the pre-assigned E+ seats did not get messed up and there were no irregular ops.

This was a post-merger $300 cert that would have discounted 1 ticket (for 1 traveler) on UA metal but was told nobody else could be in the record.

Best news of the day! Good to hear UA's IT department has done something useful recently.

Same experience with 1K line - using certs for three different pax. Might have been possible if only one cert for three pax, but had two $$ off, and one % off. 3 PNRs.

I had this exact same problem a month ago with a UA certificate. Called the help line and was told that I would receive an error message on the website but that I should just click through it. Trouble was I couldn't, and she could figure out why. After 20 minutes on the phone I gave up and booked without the credit.

The most frustrating thing is that when I emailed customer service asking them to simply extend the term of the voucher, it took four weeks to respond, and the response was "Expired documents have no value and cannot be reissued or extended... We appreciate your business and look forward to welcoming you on board a future United Airlines flight."

Can you provide any additional information on how to apply multiple TCV Certs to a multi-person itinerary? The wife and I are looking to travel in the fall and I want to use the e-Certs I've been collecting so far this year for our vacation. I don't want to make separate reservations, as I need her to be tagged on my PNR so we get my 1K benefits for luggage and boarding.

Thanks.

Looking for some advice here.

In October 2013 Mrs PV_ and I each received a 1016 type voucher by automated email for a delay incurred on a UA flight -- totaling $300.

Today when trying to use the vouchers I received errors online, so I called web support and learned they had been consumed, but neither of us have used them and noone else has had access to the PIN codes since they were issued.

Web support and 1K line are useless, telling me that they can see they've been spent but cannot tell me when, for what PNRs, or by whom.

Who can I call to find out when/where these were consumed?