Originally Posted by maize&blue (Post 18697465)

When the base fare was < e-cert amount on pmUA, you simply had to call web support. They knew how to set the base fare to 0 and just charge you for any applicable taxes/fees. I don't know if the process has changed, but I'd suggest calling them first in the future.

I haven't had any problems using e-certs since the merger, and the e-certs now come with additional perks that didn't exist on pmUA. Also, e-certs issued by UA in the past do not come with a PIN number. Furthermore, you have to enter the e-cert number at the flight search page, NOT the payment page. That's probably the most common mistake people are making when trying to redeem e-certs, thinking they aren't working, and then getting frustrated by trying to book over the phone.

Originally Posted by maize&blue (Post 18697465)

Furthermore, you have to enter the e-cert number at the flight search page, NOT the payment page.

Originally Posted by AA2MM (Post 18696830)

OK...this is what I was told.
My certificate is for $350, and it would apply only to the base fare. Not the taxes.

Originally Posted by sbm12 (Post 18697807)

While this is the case for the old paper certs (1016...) it is NOT the case for the new vouchers being issued which have a program year and PIN. Those should be redeemed at the payment page at the end of the process.

Originally Posted by NJMAN (Post 18697828)

I'm new here, and I just write my experience.

I have $125 e-cert for broken bathroom in the C cabin during international flight last June, and it did not work on the website as well as another did not work which was issued last December for international C lighting problem.

I called UA reservation, and right after I told my e-cert number and choice of the flight, the line cutoff.

So I gave up and buy the ticket without discount online.

(I do not imply that reservation agent cut the line... maybe because of my AT&T cellphone line)
It really sucks for customers to take such an effort to redeem inconvenient experiences.

Originally Posted by NJMAN (Post 18697828)

I'm new here, and I just write my experience.

I have $125 e-cert for broken bathroom in the C cabin during international flight last June, and it did not work on the website as well as another did not work which was issued last December for international C lighting problem.

I called UA reservation, and right after I told my e-cert number and choice of the flight, the line cutoff.

So I gave up and buy the ticket without discount online.

(I do not imply that reservation agent cut the line... maybe because of my AT&T cellphone line)

It really sucks for customers to take such an effort to redeem inconvenient experiences.

Originally Posted by sammyindc (Post 18697224)

(They have also less restrictions apparently.)

Originally Posted by tkc98110 (Post 18732300)

Do 'less restrictions' now apply to PMUACO? I have a $350 e-cert that expires 7/3/12, and today a 1K CSR told me that I could use it for flights after 7/3, as long as I booked and applied the e-cert before that date. That's great if true, and when I made a few dummy bookings for post-7/3, using the e-cert #, it seemed to work just fine. Does anyone have experience w that? :) I'm sure someone does!

Originally Posted by tkc98110 (Post 18732300)

That's great if true,

Originally Posted by HansGolden (Post 18718953)

The new way of handling ecerts is awesome!

Old 1016 UA ecerts work fine, just put them in the first offer code box when you're doing your initial search. For the below itin, I would have used to have had called UA.com Web Support, but now I can do it only with great results:

Pre-cert:
Base fare: $188
Taxes/fees: $40.20

After applying $200 ecert:
$10 in additional collection via CC. Very nice.

Originally Posted by sbm12 (Post 18732407)

It is true and it is great.

That said, the old Type B vouchers worked the same way, I think, so I'm not so sure this is all that different other than using them online, with full residual value.