Last edit by: WineCountryUA
This is the archive thread. The active thread is Questions Regarding the United Club one-time pass
Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Due to UC renovations and/or Polaris lounge construction, club capacity at most domestic UA hubs is constricted. Leading to some access restrictions for one-time passes -- especially at peak times.
One-Time Passes can now be redeemed at all ORD club location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
At the EWR clubs in the C concourse, one-time passes are not being accepted when the clubs are approaching capacity.
For SFO, there is no access near the G / international gates for one-time passes. They are being re-directed to the E/F gate UCs.
Frequently Asked Questions
Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
Can I upload/store the one-time pass in the United app?
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.
Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.
How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
Can I use one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.
Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations."
Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.
Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).
Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.
Are expired one-time passes still usable?
Expired one-time passes can be used for a $25 admission fee, up to 30 days after the expiration date.
Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them. You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).
I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $20-30 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $10-15 range, sometimes even less as the expiration date creeps closer.
I cancelled my Chase United Explorer card. Are my passes still valid?
No. When you cancel your card, any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist.
Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.
Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Due to UC renovations and/or Polaris lounge construction, club capacity at most domestic UA hubs is constricted. Leading to some access restrictions for one-time passes -- especially at peak times.
One-Time Passes can now be redeemed at all ORD club location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
At the EWR clubs in the C concourse, one-time passes are not being accepted when the clubs are approaching capacity.
For SFO, there is no access near the G / international gates for one-time passes. They are being re-directed to the E/F gate UCs.
Frequently Asked Questions
Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
A valid mobile or paper United Club one-time pass and boarding pass for same-day travel OR
A valid 15-digit one-time pass number and boarding pass for same-day travel
A valid 15-digit one-time pass number and boarding pass for same-day travel
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.
Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.
How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.
Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations."
Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.
Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).
Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.
Are expired one-time passes still usable?
Expired one-time passes can be used for a $25 admission fee, up to 30 days after the expiration date.
Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them. You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).
I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $20-30 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $10-15 range, sometimes even less as the expiration date creeps closer.
I cancelled my Chase United Explorer card. Are my passes still valid?
No. When you cancel your card, any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist.
Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.
Questions Regarding the United Club one-time pass {Archive}
#1306
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
There is no way to extend the expiry, but you may use them when flying any airline.
#1309
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,853
Last edited by WineCountryUA; May 16, 2019 at 9:47 am Reason: typo
#1310
Join Date: Jan 2017
Location: SFO/SJC/OAK
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Posts: 1,511
#1311
Join Date: Aug 2008
Location: PHL
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Posts: 5,271
When passes are restricted, is there usually at least one UC at the airport that allows them? If so, is one typically open to passes more often?
Going through ORD on Sun and with the mess, I figured the clubs would be more full so I skipped B and tried the one in F and was turned away. Though she said I can try back in 30min or so to see if they are less full. Thinking back, the regional jets were probably more delayed than mainline so I guess F would probably be more crowded.
I'm going through again tomorrow afternoon and would like to try again.
Also, I've heard of time limits but how would this be enforced? They don't track who leaves. I once overheard that their system tracks the flight departure time and assumes the person has left to catch their flight by a certain time. Do they just not accept you if you flight isnt for hours?
Going through ORD on Sun and with the mess, I figured the clubs would be more full so I skipped B and tried the one in F and was turned away. Though she said I can try back in 30min or so to see if they are less full. Thinking back, the regional jets were probably more delayed than mainline so I guess F would probably be more crowded.
I'm going through again tomorrow afternoon and would like to try again.
Also, I've heard of time limits but how would this be enforced? They don't track who leaves. I once overheard that their system tracks the flight departure time and assumes the person has left to catch their flight by a certain time. Do they just not accept you if you flight isnt for hours?
#1312
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Also, I've heard of time limits but how would this be enforced? They don't track who leaves. I once overheard that their system tracks the flight departure time and assumes the person has left to catch their flight by a certain time. Do they just not accept you if you flight isnt for hours?
#1313
Join Date: Jun 2013
Posts: 39
united club access at EWR using club pass from explorer credit card
Hi,
I have a couple of united club passes from the chase explorer credit card and am planning to give to my kid's college friends to use when I have to drop them off a few hours early at EWR.
Two of them have United economy tickets, but one have southwest, can the kid with southwest ticket be able to use the united club pass?
One of them will be flying out of terminal A, which I assume she would have no problem provided she is flying out of A2.
However, for Terminal C, Is the United Club near gate 74? I have been reading different reviews and I am afraid I may have confused it with the Polaris lounge which I assume they can't use. Gate 74 is not the one converted to Polaris lounge, right?
Is there any possibility that they can't use the club pass, denied access etc?
TIA
I have a couple of united club passes from the chase explorer credit card and am planning to give to my kid's college friends to use when I have to drop them off a few hours early at EWR.
Two of them have United economy tickets, but one have southwest, can the kid with southwest ticket be able to use the united club pass?
One of them will be flying out of terminal A, which I assume she would have no problem provided she is flying out of A2.
However, for Terminal C, Is the United Club near gate 74? I have been reading different reviews and I am afraid I may have confused it with the Polaris lounge which I assume they can't use. Gate 74 is not the one converted to Polaris lounge, right?
Is there any possibility that they can't use the club pass, denied access etc?
TIA
#1314
Join Date: Nov 2013
Posts: 4,374
There is a very strong chance the club pass will be denied due to lounge capacity.
#1315
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,853
https://www.flyertalk.com/forum/unit...-club-ewr.html
Believe you have to be 18 to enter unaccompanied (unless there is a self-service bar which none of the UC at EWR have)
#1317
Join Date: Feb 2003
Posts: 4,115
You correctly state Nov 2019 later in the thread, but you may want to edit this post to avoid giving people temporary bursts of excitement that they had misread the change in the first place, followed by a crushing google adventure. Not that I speak from personal experience.
#1318
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,853
#1319
Join Date: Feb 2013
Posts: 3
I have 2 Chase United one day passes (have not yet expired) which someone gave me. Is there someplace I can enter the pass numbers to see if they are still valid (i.e. he hasn't closed his Chase account)? Thanks!
#1320
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
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Posts: 21,548