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Questions Regarding the United Club one-time pass

Questions Regarding the United Club one-time pass

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Old Apr 4, 19, 2:15 am   -   Wikipost
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Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Club member/one-time pass access changes Nov 1, 2019 (same day BP on UA or partner) BP requirements change to just UA/*A


Note: Due to UC renovations and/or Polaris lounge construction, club capacity at most domestic UA hubs is constricted. Leading to some access restrictions for one-time passes -- especially at peak times.
One-Time Passes can now be redeemed at all ORD club location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
At the EWR clubs in the C concourse, one-time passes are not being accepted when the clubs are approaching capacity.
For SFO, there is no access near the G / international gates for one-time passes. They are being re-directed to the E/F gate UCs.


Frequently Asked Questions

Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
A valid mobile or paper United Club one-time pass and boarding pass for same-day travel OR
A valid 15-digit one-time pass number and boarding pass for same-day travel
Can I upload/store the one-time pass in the United app?
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.

Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.

How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
Can I use one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.

Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations."

Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.

Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).

Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.

Are expired one-time passes still usable?
Expired one-time passes can be used for 50% off admission, up to 30 days after the expiration date.

Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them. You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).

I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $25-35 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $15-25 range, sometimes even less as the expiration date approaches.

I cancelled my Chase United Explorer card. Are my passes still valid?
No. When you cancel your card, any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist.

Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.

Archive thread: Questions Regarding the United Club one-time pass {Archive}
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Old Jan 25, 17, 7:36 pm
  #1  
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United Club One time Pass

I have United club one time pass with my chase card. The back says I need a valid boarding pass. Does this mean I can access the lounge with any same day boarding pass or does it have to a United one?
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Old Jan 25, 17, 7:37 pm
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Originally Posted by tomcat007 View Post
I have United club one time pass with my chase card. The back says I need a valid boarding pass. Does this mean I can access the lounge with any same day boarding pass or does it have to a United one?
Any airline, same day.
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Old Jan 25, 17, 7:38 pm
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Originally Posted by IAH-OIL-TRASH View Post
Any airline, same day.
Great! Thanks for your quick response.
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Old Jan 25, 17, 7:40 pm
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Originally Posted by IAH-OIL-TRASH View Post
Any airline, same day.
i wish this was possible with other Airline lounges
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Old Feb 4, 17, 11:19 am
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UA One time Pass with AC Tango Fare

Trying to search the forums, but do I have any issues with the Chase UA one time pass with an Air Canada Tango fare? According to the web site/pass any valid air ticket for same day is valid. Is that correct?


Thanks in advance.
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Old Feb 4, 17, 11:22 am
  #6  
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Originally Posted by nautica_t View Post
Trying to search the forums, but do I have any issues with the Chase UA one time pass with an Air Canada Tango fare? According to the web site/pass any valid air ticket for same day is valid. Is that correct? ....
The AC ticket qualifies. The only issue could be club crowding, the Chase passes have the lowest priority for admission if there is crowding and with club closures for renovations that can happen.
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Old Feb 4, 17, 11:39 am
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thanks for the quick reply! That is good to know. Hopefully its not too crowded at SFO tomorrow.
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Old Feb 4, 17, 11:55 am
  #8  
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Originally Posted by Fa Hz View Post
i wish this was possible with other Airline lounges
I believe that most airlines allow members (and one day passes) in regardless of the airline flown.

That said, I don't know of any carriers that allow access based on status if you are flying a non-alliance carrier.
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Old Feb 4, 17, 12:27 pm
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Any time I have been at EWR on a weekday evening, it seems like they are never taking passes at the C3 UC. Yesterday they were redirecting the folks who neglected to bother reading the sign (which was virtually blocking half the entrance) to C1.

I wonder how many of these one-time users actually become full-time members...otherwise, I would greatly cut down on handing these out like candy.
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Old Feb 4, 17, 12:54 pm
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Originally Posted by PsiFighter37 View Post
Any time I have been at EWR on a weekday evening, it seems like they are never taking passes at the C3 UC. Yesterday they were redirecting the folks who neglected to bother reading the sign (which was virtually blocking half the entrance) to C1.

I wonder how many of these one-time users actually become full-time members...otherwise, I would greatly cut down on handing these out like candy.
The intent of the passes have nothing to do with getting people to buy memberships. They are used as an enticement for people to pay $95 every year for the Explorer credit card.

Each Explorer card holder gets 2 passes a year.
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Old Feb 4, 17, 1:12 pm
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Originally Posted by PsiFighter37 View Post
Any time I have been at EWR on a weekday evening, it seems like they are never taking passes at the C3 UC. Yesterday they were redirecting the folks who neglected to bother reading the sign (which was virtually blocking half the entrance) to C1.

I wonder how many of these one-time users actually become full-time members...otherwise, I would greatly cut down on handing these out like candy.
Originally Posted by goodeats21 View Post
The intent of the passes have nothing to do with getting people to buy memberships. They are used as an enticement for people to pay $95 every year for the Explorer credit card.

Each Explorer card holder gets 2 passes a year.
Candy, candy! We want candy!

David
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Old Feb 9, 17, 9:59 pm
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I'm trying to help my elderly parents plan their EWR 5-hour layover. I gave them both United Club passes, but I keep reading about passes not being accepted due to overcrowding. Does this happen for both C terminal lounges simultaneously, or do they close 1 to pass holders while the other remains open?

They're flying on Sunday, arriving 9am and departing 2pm. It seems like most overcrowding happens during the afternoon. Does anyone have experience with EWR during these hours, and whether I should advise them to visit the C74 or C120 lounge first? I'm afraid the dragons will be mean to them about their passes and they'll be too embarrassed to try the other one.
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Old Feb 9, 17, 10:05 pm
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Originally Posted by herokitty View Post
...They're flying on Sunday, arriving 9am and departing 2pm...
They should run into absolutely no problem this Sunday at 9am. Well before most international departures.
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Old Feb 9, 17, 10:06 pm
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Thanks!
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Old Feb 10, 17, 1:02 pm
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My wife will be traveling in early April with 2 grandchildren, the younger being 5. She has two new one-time passes, and another that will expire March 31. She has a long layover, and it would be nice if she and the boys could relax in the lounge. Do you think there would be an issue bringing in both boys, or would she be turned away? She usually travels with me and can get in on my membership, but not this time.
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