Cancelled within 24 hours - where is the refund?
Apr 6, 2012, 1:53 pm
#1
Original Poster
Join Date: Jan 2012
Location: SFO
Programs: UA-1K
Posts: 308
Cancelled within 24 hours - where is the refund?
Does anyone have experience buying, then cancelling a ticket post 3/3 (within the 24 hour window)? I bought a ticket and then cancelled with the 24 hour refund period. The credit used to go back on my credit card statement almost immediately. 10+ days later it still hasn't posted. Since I don't want to pay the credit card company the fare only to have it credited back to me next month, I called them and they are putting the charge on hold. What I'm curious about is when UAL will get around to refunding the ticket price.
Apr 6, 2012, 3:04 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Did you choose "cancel" or "refund" when you decided you didn't want the flight? One will indicate a refund will be processed to the original CC while the other just leaves the value in the original ticket.
Apr 6, 2012, 3:04 pm
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Does anyone have experience buying, then cancelling a ticket post 3/3 (within the 24 hour window)? I bought a ticket and then cancelled with the 24 hour refund period. The credit used to go back on my credit card statement almost immediately. 10+ days later it still hasn't posted. Since I don't want to pay the credit card company the fare only to have it credited back to me next month, I called them and they are putting the charge on hold. What I'm curious about is when UAL will get around to refunding the ticket price.
Apr 9, 2012, 11:26 am
#4
Original Poster
Join Date: Jan 2012
Location: SFO
Programs: UA-1K
Posts: 308
I was finally able to reach someone at UAL. They did say the refund was requested but with the merger it may take at least 1 credit card cycle to process.
I didn't manually select an option when I cancelled the flight. I was on the phone with an agent and she did it for me when we booked a different flight.
I didn't manually select an option when I cancelled the flight. I was on the phone with an agent and she did it for me when we booked a different flight.
Apr 16, 2012, 11:07 pm
#5
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
How about refunding an award ticket?
Used the refund button to cancel an award ticket made <24 hours earlier.
Not so much worried about the $5 but wonder why the miles haven't re-appeared?
They manage to deduct the miles instantly; wonder why they can't return them instantly? Sigh.
Used the refund button to cancel an award ticket made <24 hours earlier.
Not so much worried about the $5 but wonder why the miles haven't re-appeared?
They manage to deduct the miles instantly; wonder why they can't return them instantly? Sigh.
Apr 17, 2012, 12:13 am
#6
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,794
How about refunding an award ticket?
Used the refund button to cancel an award ticket made <24 hours earlier.
Not so much worried about the $5 but wonder why the miles haven't re-appeared?
They manage to deduct the miles instantly; wonder why they can't return them instantly? Sigh.
Used the refund button to cancel an award ticket made <24 hours earlier.
Not so much worried about the $5 but wonder why the miles haven't re-appeared?
They manage to deduct the miles instantly; wonder why they can't return them instantly? Sigh.
Apr 17, 2012, 12:16 am
#7
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
As far as I know, SHARES does not do credit card or mile refunds. Other systems do that.
The cancellations I have done online all had the miles refunded in minutes (earlier ones were hours).
Taxes refund came in just over a month for two I cancelled early March.
The cancellations I have done online all had the miles refunded in minutes (earlier ones were hours).
Taxes refund came in just over a month for two I cancelled early March.
Apr 17, 2012, 12:31 am
#8
Join Date: Oct 2002
Location: Laguna Beach CA
Programs: AA EXP/4MM UA 1MM, HY Global, Bon Lft Plat, HH Dia
Posts: 720
Haven't seen any consistency to the process on on award redeposit. Had some where the redeposit of miles was immediate with the refund of fees coming later.
Had others where the fees have been refunded but the miles are no where to be seen. Refunded all and the response showed processed and on others subject to audit.
Myriad of excuses, or no reasons why, and no solution in sight. So far, the most truthful, non answer from the agents is that "it is a glitch". Obviously, lots of glitches.
Had others where the fees have been refunded but the miles are no where to be seen. Refunded all and the response showed processed and on others subject to audit.
Myriad of excuses, or no reasons why, and no solution in sight. So far, the most truthful, non answer from the agents is that "it is a glitch". Obviously, lots of glitches.
Apr 17, 2012, 1:59 am
#9
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Still waiting on a revenue refund (more than 2 weeks). Will call again tomorrow. Assuming I can call when the refund office is open which appears to be from 11:55am to 11:59am and then again from 1:16PM to 1:22PM.
Apr 17, 2012, 2:05 am
#10
Join Date: Aug 2003
Location: Menlo Park, CA, USA
Programs: UA: 1K, HH: Diamond
Posts: 1,330
FWIW, my recent cancelation of a recently-booked award trip had the money credited back in 2 days.
Apr 17, 2012, 6:58 am
#11
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
I've done a few refunds with both award and revenue tickets post-merger. The pattern I've seen is:
- Award: miles redeposited instantly. Itinerary went under either "Cancelled" or "Inactive" tab in my reservations, and turns "This reservation has been refunded" in a day or so. All taxes & fees credited back to my CC, but the first one took about a month. The later ones were much quicker.
- Revenue: still haven't received refunds on two tickets (one refundable, one within 24 hours). Both went under "Inactive" tab and still shows "This reservation has been cancelled and is being processed for a refund" although refund requests were made almost a month ago. For the 24-hour case, I received an email saying that the fare is not refundable (which is true but I'm using a different rule) so had to call and the agent put some note in the refund request. Haven't heard back from them yet.
Apr 17, 2012, 1:19 pm
#13
Join Date: Jul 2010
Programs: UA 1K, Star Gold,Marriott Gold, Hertz Presidents Circle
Posts: 414
I've done a few refunds with both award and revenue tickets post-merger. The pattern I've seen is:
- Award: miles redeposited instantly. Itinerary went under either "Cancelled" or "Inactive" tab in my reservations, and turns "This reservation has been refunded" in a day or so. All taxes & fees credited back to my CC, but the first one took about a month. The later ones were much quicker.
- Revenue: still haven't received refunds on two tickets (one refundable, one within 24 hours). Both went under "Inactive" tab and still shows "This reservation has been cancelled and is being processed for a refund" although refund requests were made almost a month ago. For the 24-hour case, I received an email saying that the fare is not refundable (which is true but I'm using a different rule) so had to call and the agent put some note in the refund request. Haven't heard back from them yet.
Apr 17, 2012, 1:23 pm
#14
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Sep 12, 2012, 3:00 pm
#15
Suspended
Join Date: Feb 2004
Posts: 4,188
canceling reservaton within 24 hour of booking
I understand United will give full refund if you cancel the reservation within 24 hours after booking.
Is the cancellation/refund done via their website, or do I have to call to get the refund?
Is the cancellation/refund done via their website, or do I have to call to get the refund?