1K Seating Assignment Issues
#1
Original Poster


Join Date: Apr 2004
Location: Texas
Programs: Mileage Plus Star Alliance
Posts: 381
1K Seating Assignment Issues
Just booked my first two flights with the new integrated system and noticed a rather annoying little glitch:
I am a 1K member and on an International B Economy fare from IAH-AMS the system automatically gives me row 42 while there are countless seats open in the former Elite rows.
I was signed in at the time, so there should have been no other issues.
My travel agent book me another International B fare from AMS-EWR and it did the same thing...Back of the bus.
In addition, my reservation contained no personal travel information, even though my MP number was correctly entered.
I hope they sort this out, as it should not be so much of an issue to allocate Premier members with good Y seats especially if they are paying B fares for them. How hard can that be?
Must give credit where credit is due though: My OP account had been misaligned for weeks, consistently missing Elite qualification points, after this weekend everything is perfect, all flights are correct.
I am a 1K member and on an International B Economy fare from IAH-AMS the system automatically gives me row 42 while there are countless seats open in the former Elite rows.
I was signed in at the time, so there should have been no other issues.
My travel agent book me another International B fare from AMS-EWR and it did the same thing...Back of the bus.
In addition, my reservation contained no personal travel information, even though my MP number was correctly entered.
I hope they sort this out, as it should not be so much of an issue to allocate Premier members with good Y seats especially if they are paying B fares for them. How hard can that be?
Must give credit where credit is due though: My OP account had been misaligned for weeks, consistently missing Elite qualification points, after this weekend everything is perfect, all flights are correct.
#2
Join Date: Sep 2010
Location: Summit County UT
Programs: Delta PM Hilton Diamond Bonvoy Ti/LTP Hertz PC
Posts: 636
so uh, was there a reason you couldn't select the seats you wanted? sounds awful that the system didn't figure out your preferences in some kind of automatic psychic sekjfdsjfksdjfk
#3
Original Poster


Join Date: Apr 2004
Location: Texas
Programs: Mileage Plus Star Alliance
Posts: 381
I was able to select the seats I prefer; however my point is that when previously booking on CO and UA, they recognized my Elite status and always selected a seat in the Elite Access area.
The new system selected a seat two rows from the back of the bus. Obviously on both accounts the system is not recognizing the Premier Status level and chosing another seat.
The new system selected a seat two rows from the back of the bus. Obviously on both accounts the system is not recognizing the Premier Status level and chosing another seat.

